Oliver Ortiz

My wife and I were blown away by the amazing customer care and service we received from Eric and the team. We had purchased our prior lease in Coral Gables and based on this recent experience, I would on care and service we received from Eric and the team. We had purchased our prior lease in Coral Gables and based on this recent experience, I would only come to this dealership as the customer service was second to none. Eric was super knowledgeable and helpful in making our decision. The Sales Manager, Oliver Ortiz, also was super helpful and made the experience much more enjoyable. More

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Great service! If you need a car this is the place to be, it’s my third car and Oliver was always there for me to help me as always. The place amazing and clean eve If you need a car this is the place to be, it’s my third car and Oliver was always there for me to help me as always. The place amazing and clean every time I come here and all of their employees always smiling. Again if you need a car come here and see Oliver Ortiz, he will help you to get the best deal and most important he will treat you like if you are family member . More

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We love Eric! !!!!!! He’s excellent!! Taking his time to review the cars we liked. My English is not very good, but he’s super patient, Explaining all the questions !!!!!! He’s excellent!! Taking his time to review the cars we liked. My English is not very good, but he’s super patient, Explaining all the questions I have slowly, and details. I’m ready to get my next car with him🥰 More

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Eric was absolutely amazing! We had the pleasure of meeting him and Oliver at our first visit to the dealer and knew that when we were ready to purchase we were coming back to hi We had the pleasure of meeting him and Oliver at our first visit to the dealer and knew that when we were ready to purchase we were coming back to him! We are so lucky to have had him help with the purchase of my dream car! He was honest, caring and extremely informative on which car was going to work best for our family. The sales manager Oliver was also very helpful. We felt welcomed in the Mercedes family. The whole process was the best I’ve had ever purchasing the car. We will definitely be coming back and referring friends and family! More

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Me encantó el trato y me resolvieron todas mis dudas . . salí feliz con mi coche nuevo .. amo mercedes Benz de culter bay they are the Best !!! ❤️❤️ Thank you Guys . salí feliz con mi coche nuevo .. amo mercedes Benz de culter bay they are the Best !!! ❤️❤️ Thank you Guys More

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Excellent service from Mario Martinez. I would recommend 100% Mercedes Benz with Mario Martinez. Thanks I would recommend 100% Mercedes Benz with Mario Martinez. Thanks More

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This is our 2nd time making a purchase with Erick. And just like the last time he made us feel extremely welcomed, not rush. Answered all of my questions honestly this was an informed purchase. Erick And just like the last time he made us feel extremely welcomed, not rush. Answered all of my questions honestly this was an informed purchase. Erick is a great man of God and treats his customers like family. I highly recommend you ask for Erick if you are on the market to purchase a new/used Mercedes. Also, Oliver (manager) and Albert (finance) were great too. I could not have asked for a better team to care for us during this purchase. Thank you all for your dedication and commitment of making this experience with Mercedes Benz of Cutler Bay great! More

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Traveling from another county to visit Mercedes-Benz of Cutler Bay might seem excessive, but it’s a no-brainer once you meet Eric Kalias and Oliver Ortiz! These two redefine the car-buying experience with Cutler Bay might seem excessive, but it’s a no-brainer once you meet Eric Kalias and Oliver Ortiz! These two redefine the car-buying experience with their unique blend of professionalism and warmth. There’s never a whiff of pressure in their approach, making the whole process as smooth as the cars they sell. The showroom is another story - spotless, spacious, and shining, it’s like stepping into a luxury car haven. It’s so pristine, you might mistake it for a car spa! The only downside? I live too far away. If teleportation were a thing, I’d pop in more often just for the joy of it. The feeling you get from interacting with Eric and Oliver is like finding an extra scoop of your favorite ice cream - unexpected and delightful. It makes the journey worth it every single time. So, if you’re in the market for a Mercedes, do yourself a favor and visit these guys. Just a heads up, you might find yourself inventing reasons to go back! More

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My family & I have been with mercedes benz of cutler bay over 10+ years. Professional, welcoming, they listen to your needs/concerns and never let you leave unhappy which is something I have appreciated thr over 10+ years. Professional, welcoming, they listen to your needs/concerns and never let you leave unhappy which is something I have appreciated throughout the years. There is no dealer like mercedes benz, the attention to detail, the service, absolutely everything is amazing! Mr. Ortiz is the best!!! More

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10/10 would recommend working with Eric! I’ve never met a salesman that wasn’t pushy until I met Eric. He was attentive to my needs in a vehicle, respectful of my time, and highly communicat I’ve never met a salesman that wasn’t pushy until I met Eric. He was attentive to my needs in a vehicle, respectful of my time, and highly communicative outside of the dealership. All rare qualities in a salesman today. I negotiated q fantastic deal with him and his manager Oliver for my trade in and purchase. Very pleased with the overall experience! More

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