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Hugo Muniz
Hugo Muniz at Hartford Toyota
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Hugo Muniz | Page 2

Service Advisor

Hartford Toyota

135 West Service Road
Hartford, CT 06120

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4.5
97 Reviews
4.5

97 Reviews

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97 Reviews of Hugo Muniz

January 14, 2024

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Employee Rating

Had some problems in servicing, with, my contract and Toyota, also, the wait was too long. However the work was professional and acceptable. More

by cwlms125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janice Acosta , Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. The Team at Hartford Toyota

January 13, 2024

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Treated with dignity and respect. Excited expectations. Thank you! Thank you Hugo! Keep up the good work! More

by Victorpedraza83
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you so much, Victor, for your excellent review! We are so glad that Hugo had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

January 13, 2024

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Great My experience was great and it was done in timely and efficient manner. thank you More

by snnydogra56
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

January 12, 2024

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They did not top the fluids as was supposed They did not topped break, windshield wipers and others fluids as it's supposed More

by Villalta2
Recommend Dealer
No

Other Employees Tagged: Hugo Muniz

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Jan 17, 2024

Hartford Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

January 12, 2024

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Excellent service No more Great service, good time in, attentive employees Trusted people, and good prices More

by Elicamr
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

January 12, 2024

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Excellent service, well done! Employees were nice, it seems everyone is professional on their jobs, nice location. But fill out your coffee machine ?? More

by Manuk84_qi
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We'll check into that coffee machine for you :) The Team at Hartford Toyota

January 12, 2024

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Hartford Toyota service center is great to work with. I get prompt service, Hugo Muniz keeps me informed about the progress of my car, I'm always confident that anything my car needs is taken care of. Th More

by Mhawthorne4341
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you so much for your excellent review! We are so glad that Hugo had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

January 12, 2024

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Great communication during my repair. And a shout out to Pat Esposito for checking in and making sure I was taken care of. More

by philbraz1
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thanks, Phil, for sharing your thoughts about your experience with Pat here at Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

January 12, 2024

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Professional I've been taking my vehicle there for more than two or three years Never had a problem. Very pleased Thank you More

by bearquest4402
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Jan 14, 2024

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

January 12, 2024

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Employee Rating

Very long waiting time. I was informed that I need a battery change, and the charge is way higher than how much we were charged for my the other vehicle in another dealershi More

by peizhang1022
Recommend Dealer
No

Other Employees Tagged: Hugo Muniz

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Jan 17, 2024

Hartford Toyota responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

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