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Hugo Muniz
Hugo Muniz at Hartford Toyota
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Hugo Muniz | Page 10

Service Advisor

Hartford Toyota

135 West Service Road
Hartford, CT 06120

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4.5
97 Reviews
4.5

97 Reviews

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97 Reviews of Hugo Muniz

August 18, 2022

Dealership Rating
Employee Rating

Awesome service friendly people clean dealerships Landen is terrific.prices are reasonable and competitive.I would recommend to anyone. More

by kcbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bo Myta, Stephen Elliot, Mike Wells, Janice Acosta, Estelle Percoski

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Aug 19, 2022

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

August 08, 2022

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Employee Rating

I like the friendliness of the staff and they try to be close to whatever your service requires. More

by dionne.scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Janice Acosta, Estelle Percoski

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Aug 08, 2022

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

August 07, 2022

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Employee Rating

I had to go twice because they did it wrong the first time. I have been there before and the same thing happened. I try giving them a second chance but they prefer quantity instead of quality. I will nev More

by mlozadascholarship
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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Aug 07, 2022

Hartford Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

August 06, 2022

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Employee Rating

Rude and eft grease on my truck and thru my floor mats on the other side I was not pleased More

by cote.2cote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
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Aug 10, 2022

Hartford Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

July 22, 2022

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Employee Rating

I feel really happy and satisfied for the services and the attention of the Personal in the dealer in special Richard is a amazing person. Thanks for everything More

by Oscar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard McAllister, Jr., Henry Montgomery, Brianna (Bri) Garay

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Jul 22, 2022

Hartford Toyota responded

Thank you, Oscar! Here at Hartford Toyota, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

July 11, 2022

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Employee Rating

Hugo was pleasant and answered my questions. Nice clean waiting room. use Hartford Toyota again More

by Rsb39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 12, 2022

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

July 06, 2022

Dealership Rating
Employee Rating

The Lord who attended me on Saturday was arrogant and unprofessional. Spoiled with me for no reason they should talk to him. More

by hiralinez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
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Jul 06, 2022

Hartford Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at Hartford Toyota

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