Hugo Gutierrez
Hugo Gutierrez at Audi Fresno
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Hugo Gutierrez | Page 2

Service Advisor

Audi Fresno

7121 N Palm Avenue
Fresno, CA 93650

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289 Reviews

Languages Spoken

Spanish Spanish

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289 Reviews

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289 Reviews of Hugo Gutierrez

September 26, 2021

Dealership Rating
Employee Rating

Problem not corrected! Then engine light came once we got home. Then got no return response to let them know about problem. Said easy fix, but problem is still there. More

by SCOTTIE.BURROUGH23
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: ?Abel

Oct 13, 2021

Audi Fresno responded

We're sorry, Scottie, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Kind Regards, Your Audi Fresno Team 888-686-4289

September 22, 2021

Dealership Rating
Employee Rating

Service representatives always very responsive to questions & concerns and have been able to provide information needed. More

by LYNDAGRAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nathan Ocegueda

Sep 23, 2021

Audi Fresno responded

Lynda, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Audi Fresno Team 888-686-4289

September 17, 2021

Dealership Rating
Employee Rating

Staff is friendly, and there was clear communication with me at all times. They did their job in a timely fashion as well. More

by JEANIA922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2021

Audi Fresno responded

Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

September 17, 2021

Dealership Rating
Employee Rating

I have had my baby serviced by only one other dealer one time ever . Ever ever . There’s almost 120k miles on it . Good people . Great service . Thank you gentlemen you are appreciated More

by dbenov2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa

Sep 19, 2021

Audi Fresno responded

We appreciate your business and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

September 14, 2021

Dealership Rating
Employee Rating

Service was very professional and the staff was courteous. Will definitely use them again and gladly recommend them to other Porsche owners for all of your service needs More

by jwilliams81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa, Jesse Calles, Nathan Ocegueda , Ed Durate, Juan Marquez, Joseph Montes, Edwin Mora, Tyler Norman, Anthony Urbano

Sep 14, 2021

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

September 11, 2021

Dealership Rating
Employee Rating

Great group of first class service Dept who are professional, friendly, and get the job done. They treated me with respect and were knowledgeable enough to answer questions about the service being More

by Mr Terrific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorsey Smith, Bryan Serpa, Sean LaBonte , Gary Singh

Sep 12, 2021

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

September 09, 2021

Dealership Rating
Employee Rating

I was greeted promptly upon arrival. The check in process went quickly. I was notified when my car was ready for pick up. The staff was helpful. More

by CLBOBADILLA3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 09, 2021

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

September 05, 2021

Dealership Rating
Employee Rating

My A4 wasn’t washed properly, I didn’t get all I requested done, and was never given a service sheet showing the status of all of the wear and tear parts on the vehicle More

by MATTHORNEVR6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 01, 2021

Dealership Rating
Employee Rating

Service advisor, Hugo, was very courteous and kept me updated on the status of my automobile. I am confident that any issues with my car will be addressed and/or brought to my attention. More

by lisaalvarado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 02, 2021

Audi Fresno responded

Thank you, Lisa, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

August 28, 2021

Dealership Rating
Employee Rating

Hugo is the Best service advisor. Very friendly and knowledgeable. I would recommend this place for their Audi service to any one. Hugo is five stars. More

by Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 28, 2021

Patel responded

Go ahead

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