Hugo Gutierrez
Hugo Gutierrez at Audi Fresno
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Hugo Gutierrez

Service Advisor

Audi Fresno

7121 N Palm Avenue
Fresno, CA 93650

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288 Reviews

Languages Spoken

Spanish Spanish

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rated

288 Reviews

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288 Reviews of Hugo Gutierrez

July 08, 2023

Dealership Rating
Employee Rating

The dealership is very impressive in all areas of use. Super clean and free refreshments. Sean was the first salesman that my wife and I encountered that genuinely wanted to find the right vehicle for u More

by ETOWSLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Audi Fresno responded

Thanks for sharing your experience with Audi Fresno. Sean and our team appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 559-500-4635

April 07, 2023

Dealership Rating
Employee Rating

Sean is amazing. He was informative and gave us the best experience! We bought two cars and took up so much of his time. We appreciate Sean and will only buy cars fro More

by jwages1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Cawthon, Bryan Serpa , Gavin

Apr 07, 2023

Audi Fresno responded

Thanks for your feedback on your recent visit to Audi Fresno. I'm glad to hear that Sean was able to assist you and that you had such a positive experience! Kind Regards, Your Audi Fresno Team 559-500-4635

December 20, 2021

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Employee Rating

Audi salesman/representative was in touch with me at every turn, for every question. Provided me with information I asked for and needed. At each time, I was given the choice to continue or stop. Enj More

by NEPPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2021

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 559-500-4635

October 16, 2021

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Employee Rating

Every person we have ever dealt with is very friendly and helpful. We love our Audi and love the service given to us every time we visit. More

by RICKJNSN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa, Jesse Calles

Oct 17, 2021

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

October 15, 2021

Dealership Rating
Employee Rating

Excellent customer service! They took time to troubleshoot a complicated problem! Appreciate the great work they did to get my Q7 back in top shape! More

by Sontaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 17, 2021

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

October 13, 2021

Dealership Rating
Employee Rating

I love my Porsche Cayenne, the service department is wonderful. Everyone is so happy to see you and treat you like a queen! More

by SGKRESHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa, Jesse Calles, Nathan Ocegueda , Jesse Aguila, Ed Durate, Juan Marquez, Joseph Montes, Edwin Mora, Tyler Norman

Oct 13, 2021

Audi Fresno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Audi Fresno Team 888-686-4289

October 09, 2021

Dealership Rating
Employee Rating

Love how our advisor knows us by name and he always make us feel like VIP, when we arrive and get delivery of our vehicles after maintenance work complete, More

by ernel_asuncion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa

Oct 10, 2021

Audi Fresno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kind Regards, Your Audi Fresno Team 888-686-4289

October 06, 2021

Dealership Rating
Employee Rating

The service man Hugo nice, Save me money that i don t need. And i get car wash too :-) More

by walterchu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 07, 2021

Audi Fresno responded

Walter, Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad Hugo was able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

October 01, 2021

Dealership Rating
Employee Rating

Hugo in service is the bomb! Everyone, Brian in service,, including those I don't see, the techs, are THE ABSOLUTE BEST. I have NEVER HAD an an issue with your folks' service. Complements to Nanette too! D More

by LROLLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa, Nathan Ocegueda , Ed Durate, Juan Marquez, Joseph Montes, Edwin Mora, Tyler Norman, Anthony Urbano, Nanette, can't forget the voice behind the name

Oct 03, 2021

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

September 26, 2021

Dealership Rating
Employee Rating

Problem not corrected! Then engine light came once we got home. Then got no return response to let them know about problem. Said easy fix, but problem is still there. More

by SCOTTIE.BURROUGH23
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: ?Abel

Oct 13, 2021

Audi Fresno responded

We're sorry, Scottie, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Kind Regards, Your Audi Fresno Team 888-686-4289

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