Hon Ho

Hon Ho (Service Department Advisor), you ripped me off. You charged me $731.52 for 4.00 techs + $20 for tech stream data + $97.70 for tax for the total of $849.22 just to repair the two wires on top of the You charged me $731.52 for 4.00 techs + $20 for tech stream data + $97.70 for tax for the total of $849.22 just to repair the two wires on top of the engine block. The two wires are only about 4 inches long each. This simple job can easily be done in less than 30 minutes by your experienced technician. Including the test drive time by your technician after the repairs, it should not be any longer than 1 hour. For diagnostic, I know that your technician can plug in the computer box and it takes less than 10 minutes to diagnose. Also, the two damaged wires were visible clearly because they are outside and at the top of engine block, so your technician can see the issue and identify the damaged wires right away. Another red flag 🚩, you said to me and in your writing that this repair had no warranty and no guarantee by the Toyota on the Park dealership. This was the red flag 🚩 that I could feel. Repairs work done by well established and reputable Toyota dealership offered no warranty and no guarantee. Hon Ho, you insisted me to leave my car with you overnight by offering me to give me a shuttle ride home. You said you didn't want to rush your technician to do this work. You said you wanted to help me. It was a lie. You wanted to deceive me that it was a big job and it took long time to repair the two wires. So you can make me to believe you that you quoted me for $838.82 for the repair plus $80-$163 for diagnostic plus HST was reasonable. I decided to wait until about 5 PM instead of taking a shuttle ride as you insisted me to do. Guess what, my car was ready and repaired before 5 PM. I dropped the car for the diagnostic at 10:30 AM. Then you texted me at 1:09 PM to show me the two damaged wires and the quotes. So there was plenty of time for your technician to work on this repair without a need for me to leave my car with you overnight. Hon Ho, you lost my trust from me. You just wanted to charge me as much as you can up to my nose. You are driven by greed. Also, as part of your set condition that this repair has no warranty and no guarantee, you told me to continue monitoring whether the issue will come back in the next couple weeks. You told me that if the issue of pre-collision malfunction message on the dashboard will come again, then you told me to come to see you again. Guess what, then you can charge me even more money to do the second repair or replace the entire wires because you set the conditions in your favour that this first repair had no warranty and no guarantee from your Toyota on the Park dealership. I will never repair any issue in my car with you again. Hon Ho, you lost my trust. Only thing that I will do with you in the future is the schedule maintenance every six months and wash my car with your car wash machine using the tokens you guys gave me for the free car wash. One more thing, I will post my experience with you on some consumer reviews websites. So other consumers can learn from my mistake in giving you this very costly business. So other consumers can choose to bring their business someplace else whom they can trust and be honest to them. More

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I have not always been happy with this dealership, but have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsi have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsibility for mistakes made by others and listened to me attentively. In the end, he resolved my issues in a way that made me feel like the loyal, long-term customer that I am. Thank you, Hon. You are one of the best assets that the Toyota service department has! More

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I have had a very bad experience with Toyota On The Park Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boot Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boother is highly unprofessional and extremely curt with customers. She often wears low cut blouses. I ask, is she actually selling service or herself to the customers. She has yelled at me many times and not willing to service my vehicle. She is highly unpleasant person to deal with. They decided to wash my car without informing me that there might be scratches on my car and that they would not be held responsible. I find this quite appalling. Again, I would urge everyone not to deal with this location, in particular with the Service Department, as all the technicians are extremely unprofessional and not helpful, including Jack, the Foreman. They claim that my car has no issues, whereas, there are issues with my car constantly. It constantly makes a lot of noise and the break does not work well. I have been complaining to them for nearly 5-months and they will not fix my car. When they changed my tires from Summer to Winter tires, they have done a very bad job purposely so that they will not service my vehicle again. The Service Manager contacted me today and told me that he is not willing to service my car ever again and emphasized that I should go to a different dealership, as he claimed that I was rude to his staff, whereas, they have been extremely rude to me for the last 5-months and have not been helpful to me at all. I hope this review will make everyone not to ever go to this location.. More

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The Dealership has a couple of huge assets like Alisha and Hon which are very helpful and understanding. the head Mechanic Jack is one of the assets. giving a ride to your residence or work and pickup is and Hon which are very helpful and understanding. the head Mechanic Jack is one of the assets. giving a ride to your residence or work and pickup is very efficient. Car rental is on-site which is very convenient. I am very comfortable doing my services there. More

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Great service Friendly staff. Clean premises. My car was returned washed in the promised time period. Had my car serviced at this place during the last two years, H Friendly staff. Clean premises. My car was returned washed in the promised time period. Had my car serviced at this place during the last two years, Hon's been patient to answer all my questions. More

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Great service and technical know how I am very pleased with the service I receive from Hon Ho. I drive an older Toyota vehicle and Hon is very good in identifying and describing required I am very pleased with the service I receive from Hon Ho. I drive an older Toyota vehicle and Hon is very good in identifying and describing required repairs. I am always thankful for his considerate approach to working with customers. Highly recommend! More

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Best service I stopped by Toyota for a service and I've got the pleasure of meeting your best staff Hon Ho and Russell Lahman...?I just wanted to share my experien I stopped by Toyota for a service and I've got the pleasure of meeting your best staff Hon Ho and Russell Lahman...?I just wanted to share my experience and to show how thankful I'm for their outstanding services... More

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Always great service Always professional and friendly. All services fully explained and the staff is always courteous, knowledgeable, and helpful. I have no hesitation in Always professional and friendly. All services fully explained and the staff is always courteous, knowledgeable, and helpful. I have no hesitation in recommending service at this dealership. 2014 Venza scheduled maintenance appointment More

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Service call. I brought my Toyota Rav4 for a routine oil change today and I dealt with Hon Ho. He was most unfriendly, aloof and rude in terms of his customer care. I brought my Toyota Rav4 for a routine oil change today and I dealt with Hon Ho. He was most unfriendly, aloof and rude in terms of his customer care. I was very unhappy with his poor attitude and his unpleasant demeanor. I told him how disappointed I was with my last oil change as the mechanic overfilled the reservoir. He made absolutely no attempt to apologize for this oversight nor did he offer me any comensation. It is obvious he does not like his job and he takes no pride in dealing with customers. I would never deal with him again. When I picked up my car after the service, I was served by Neelah Hashim who was very polite and helpful. She also gave me two tokens for a car wash. More

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Excellent personal service I have been having my cars serviced here since I bought my first Prius in 2005. The service is consistently excellent. Friendly, knowledgeable and ca I have been having my cars serviced here since I bought my first Prius in 2005. The service is consistently excellent. Friendly, knowledgeable and caring staff. The work is well done. The clean and inviting waiting area and free shuttle service are added bonuses. I did not like my recent sales experience at all. More

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