Alisha Shah

My recent experience at Toyota on the park was no short of amazing! My car was in an accident and went under repair at an auto shop. After repairs, I was told I had an unrelated issue worth $4000 after my of amazing! My car was in an accident and went under repair at an auto shop. After repairs, I was told I had an unrelated issue worth $4000 after my car was brought for a diagnostic at Toyota which wouldn't be covered under insurance. Fortunately, I took my car to Toyota on the park and met Alishah Shah. She was considerate and gave me an immediate informal assessment. Upon inspection of my vehicle, she provided her advise and booked an appointment. The diagnostic result were no different from the initial assessment which was disappointing. 2 day later, I recieved a message from Alishah Shah letting me know she had dug further into the matter and that my repairs would be covered under warranty. I was super ecstatic and no longer under $4000. Needless to say, I was super grateful for Alishah Shah's customer experience to keep the customer happy and her due diligence to look in to the situation. Thank for all your support! More

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March 2024 update - I was so impressed by how they helped me yesterday and how amazing they have always been since I have been a client that I came to make a review on Google and saw that I made one 6 years me yesterday and how amazing they have always been since I have been a client that I came to make a review on Google and saw that I made one 6 years ago. Let me say again --This is the service centre to use. Alisha who I mention below is now the Service Manager and that is NO SURPRISE.....Amanda is now my service agent and I can tell she has had the best training from the best people........Alisha - no matter how busy she is still has time to make me feel like a valued client. I trust her and her associates. They do not gouge me in pricing. They are always trying to find a way to discount things to make anything that needs to be done on ALL my Toyota vehicles affordable. Their standard of excellence is so high - I have never left unsatisfied!! Original Google Review: 2018 - When I bought my first Toyota from a dealership friend in Georgetown 2014 I had to find a place to service my vehicle closer to home. I tried the dealership at Toyota on the Park and I have never looked back. I have never been happier with their service and must say that my personal service consultant Alishah is the reason I now own ALL Toyotas for both my personal life and for my business needs. Toyota stands apart from other vehicles on many levels but if you dont have good service it can completely change everything. She was the deciding factor to change over all my vehicles to Toyotas. More

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My 2007 Yaris with 360,000 km on it pretty well died just as I got off highway 401 from out of town. I had it towed to Toyota On The Park and found Alisha to be fabulous and knowledgeable. .Knowing it was an as I got off highway 401 from out of town. I had it towed to Toyota On The Park and found Alisha to be fabulous and knowledgeable. .Knowing it was an emergency, she squeezed me in even though obviously I had no appointment. They diagnosed the issue and brought in the parts and had the car back on the road to return to our own town 2 hours away. Amazing service from Alisha and her team at Toyota on The Park! Keith F More

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Elisha explained the needed repairs. I now upgrade review to 7. Thank you very much. I now upgrade review to 7. Thank you very much. More

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Run a mile if you are looking to service your vehicle. They nickel and dime you in every possible way. The tire pressure sensor light was on for a two month old Sienna. This place first claimed that th They nickel and dime you in every possible way. The tire pressure sensor light was on for a two month old Sienna. This place first claimed that there’ll be a charge to check the TPMS lights since the winter tires were not purchased with them. Second they claimed that if there’s no sensor with the tires, and sensors would need to be purchased. (Just the beginning of spins and lies before anything was done). Mind you, this is a brand new vehicle with the extended warranty purchased. Was told to agree to pay $49+hst for the check up. I refused to sign, a different Service Rep called and claimed that to turn off the light there’ll be a $30 charge. The situation escalated to the service manager who kept stressing that they’re providing a service and after refusing to pay, I was referred to as “arrogant”. Just full of spins throughout the conversations. Totally felt being treated like an idiot and walking atm, easy target when an Asian girl walks in a dealership. After refusing to pay $30 and ready to leave, was told that the re-set was already done (they called it “programming”, yeah right just fancy way of saying reset! Standard procedure once the vehicle is checked and nothing’s wrong). Certainty not the level of service expected at a reputable brand. The days of providing reasonable service to win returning customer are gone. Very bad first experience with Toyota. Situation like this never happened at our other car’s dealership. More

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I went for my oil change and tire swap out, and the next day on my way to work I heard a sound on my tire side and took it back the dealership and they told me the shock and mount is Damage and I need a to day on my way to work I heard a sound on my tire side and took it back the dealership and they told me the shock and mount is Damage and I need a to change shock and mount for 1111+ tax and I told them everything was perfectly fine before they did the tire change and I’d there was any issue they would have let me know and they Blame me that I damage it ! Management is rude and unprofessional they give my car back with issues that comes with and they won’t take responsibility and they would charge me 1,066$ to fix things they caused ! Worst experience ever ! I would never go back to that place again ! More

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Alisha Shah is knowledgeable, consistent,transparent. She provides fast and quality service and is always professional. She is extremely helpful and and treats one with respect. The level of customer ser She provides fast and quality service and is always professional. She is extremely helpful and and treats one with respect. The level of customer service and professionalism Alisha shows is beyond what one would expect. Carl Beckles More

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Purchased two Venzas since 2009 and very satisfied with vehicle quality and dealership service. Same very helpful and professional service rep Alisha Shaw is a big part of the reason. vehicle quality and dealership service. Same very helpful and professional service rep Alisha Shaw is a big part of the reason. More

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The Dealership has a couple of huge assets like Alisha and Hon which are very helpful and understanding. the head Mechanic Jack is one of the assets. giving a ride to your residence or work and pickup is and Hon which are very helpful and understanding. the head Mechanic Jack is one of the assets. giving a ride to your residence or work and pickup is very efficient. Car rental is on-site which is very convenient. I am very comfortable doing my services there. More

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Alisha is great to work with. I have had up to four Toyota family vehicles at a time being serviced by Alisha. She is always extremely professional and takes the time to fully exp I have had up to four Toyota family vehicles at a time being serviced by Alisha. She is always extremely professional and takes the time to fully explain what the issue is. What I really appreciate is that I do not feel that I am being up sold. Over the years I have developed a trust that is very unusual in a dealer setting. The whole service team for the most part is very good however Alisha is an all star. More

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