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Haley Brackett

Overview Reviews (55) Inventory (96)

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Haley Brackett

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Haley Brackett | Page 2

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

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4.7

55 Reviews

Overview Reviews (55) Inventory (96)

Dealership Experience

10 mos

Industry Experience

10 mos

Languages Spoken

English

4.7

55 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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55 Reviews of Haley Brackett

January 17, 2024

Dealership Rating

Employee Rating

Was very pleased with the service on my car. Everything was prompt and taken care of. Everything was prompt and taken care of. More

by WYLDLIFE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2024 -

Ford of Galesburg responded

It is always nice hearing from happy customers. We truly appreciate the kind words and hope we can continue to mee your needs here at Ford. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

I"M VERY disappointed with Ford my Car wasn't fixed they kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the othe kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the other manager and he never replied back to me! Very upset!! More

by pkdenisar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Amy Dee, DALTON STANCELL

Helpful 0

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January 17, 2024

Dealership Rating

Employee Rating

They are wonderful! Everyone is nice and helpful. They go above and beyond to help. Everyone is nice and helpful. They go above and beyond to help. More

by DeeDee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Jenkins, Debbie Barker, DALTON STANCELL

Helpful 0

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Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. We pride ourselves in taking care of our customers. We hope we can continue to meet and exceed your expectations. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

Highly recommend this dealership and their service department. Smiling faces very helpful and informative with the work being done department. Smiling faces very helpful and informative with the work being done More

by bradleyscott

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erick Lopez

Helpful 0

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Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the positive feedback and we appreciate you taking the time to complete the survey. We look forward to future business with you. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

Friendly, helpful service. Great dealer! Got me in the same morning that I called. Will go back in the future! Great dealer! Got me in the same morning that I called. Will go back in the future! More

by BBASCH82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erick Lopez

Helpful 0

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Jan 18, 2024 -

Ford of Galesburg responded

We love hearing that we met an exceeding your expectations here at Ford. We look forward to future visits with you. Thank you again for the kind words. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

Very professional, prompt, and courteous! The service was easy to schedule. They offered a free pickup and delivery and were even early! I received a text every step of the process and it mad The service was easy to schedule. They offered a free pickup and delivery and were even early! I received a text every step of the process and it made the whole experience enjoyable. More

by STEWY0018

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 17, 2024 -

Ford of Galesburg responded

It’s always nice to hear when we do things right and our customers are happy. We look forward to your future visits. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

Since oil changes have went from $57 to $116, I won’t be coming back. coming back. More

by SAEWHITE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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January 16, 2024

Dealership Rating

Employee Rating

I appreciate their appreciation for law enforcement day, it truly means more than you know to me it truly means more than you know to me More

by jhernandez45253

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 16, 2024 -

Ford of Galesburg responded

Thank you for the kind words. Honestly a free oil change is our way of saying thank you to those that serve our community. We look forward to future business with you. Thank you Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

Prompt and courteous service during the free senior citizen oil and filter changevfor my vehicle. citizen oil and filter changevfor my vehicle. More

by SStreak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 16, 2024 -

Ford of Galesburg responded

We are happy to hear that we met your expectations. We take pride in servicing our senior citizens. We hope to do business with you again in the future. Thank you Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

Nice kind considerate good job done very respectfully I will come back again. Thank you will come back again. Thank you More

by khutchi1954

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, David Jenkins

Helpful 0

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