Guillermo Hernandez

As a remote buyer, the Monrovia team provided excellent support and was with me on every step of the purchase. I really appreciate their understanding, help and support. support and was with me on every step of the purchase. I really appreciate their understanding, help and support. More

by rajeev.nikkumbh Verified Customer Verified Customer

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Overall great customer service and answered all questions in detail. Left happy with my purchase. in detail. Left happy with my purchase. More

by Emmababii1988 Verified Customer Verified Customer

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What an amazing experience purchasing my vehicle from Sierra CDJR. Alberto my sales representative was really friendly and the sales manager Irvin made everything possible. I also want to give a shout ou Sierra CDJR. Alberto my sales representative was really friendly and the sales manager Irvin made everything possible. I also want to give a shout out to Eddie and Anthony who also helped me during the process, Ed in finance was very professional and informative. This is the second vehicle I purchased from the Sierra group I highly recommend everyone to purchase from Sierra CDJR and the Sierra group. More

by javigonzo562 Verified Customer Verified Customer

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Fast friendly service, did not have an appointment but they got me in very quick. Bought my jeep here, the staff is always friendly and always checking if i need anything. they got me in very quick. Bought my jeep here, the staff is always friendly and always checking if i need anything. More

by erikminjares09 Verified Customer Verified Customer

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Guillermo Hernandez, was very helpful did a great job handling all our issues highly recommend. handling all our issues highly recommend. More

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So the vehicle was priced fairly, but it took a lot of haggling to get anywhere NEAR a price we were comfortable with paying. These guys know how to haggle. The sales people were all super professional an haggling to get anywhere NEAR a price we were comfortable with paying. These guys know how to haggle. The sales people were all super professional and polite, even when I started being....problematic. My wife LOVED the van. She WANTED the van. But I had a hard budget. Eventually we all compromised and I think we got a more than fair deal while they still made a profit. Win-win. The financing took a pretty long time, but they were busy (I think there were two other people there purchasing before us). By the end of the night (we wound up being there for like six or seven hours start to finish) we were grumpy, and the poor finance officer was grumpy. But he smoothed us out by the end of signing, and again, I was a TOTAL pain (I comb the whole contract, every page), but he was polite, if a tad brisqu. By the end we were all smiling and joking, and it ended on a high note. My only criticism would be get that poor finance officer some help! Minus one star for the crazy financing wait, but not any of the staffs fault at all. I would recommend buying here, and I will go back for my next vehicle. More

by e_rathjen Verified Customer Verified Customer

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Staff was easy to talk to understanding helpful I would go back again for my next car go back again for my next car More

by garcianj62 Verified Customer Verified Customer

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You guys always show lots of love. I live 5 mins away from DTLA but it’s worth the drive to Monrovia for the unmatched customer experience. Don’t ever change. Thanks Monrovia I live 5 mins away from DTLA but it’s worth the drive to Monrovia for the unmatched customer experience. Don’t ever change. Thanks Monrovia More

by oscarsc46 Verified Customer Verified Customer

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Tuve excelente servicio con el vendedor fue muy profesional en todas mis preguntas tanto en el préstamo como en el manejo del Jeep y las garantias profesional en todas mis preguntas tanto en el préstamo como en el manejo del Jeep y las garantias More

by mercadojosy68 Verified Customer Verified Customer

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Car buying is never a fast transaction but they did the best they could to get me what I wanted and in around my budget thank you best they could to get me what I wanted and in around my budget thank you More

by rubyelijahramos0912 Verified Customer Verified Customer

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