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Guillermo Hernandez
Guillermo Hernandez at Monrovia Chrysler Dodge Jeep Ram
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Guillermo Hernandez | Page 4

Sales

Monrovia Chrysler Dodge Jeep Ram

1305 Mountain Ave
Monrovia, CA 91016

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Guillermo Hernandez

September 30, 2023

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Employee Rating

Excellent service from the entire team! A very smooth process from sales to service. Looking forward to working with you in the future. More

by swiftsquirrel86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Brown, Anthony Rubio, Jonathan Montez, Noel Nunez, Hansel Enciso, Alberto Garcia , Bryan Banquells, Cristian Moreno, Malcolm Weston

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Oct 02, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Monrovia CJDR is an honor, and we hope to continue being your #1 choice for years to come. See you next time!

September 29, 2023

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Employee Rating

Absolute worst at communicating. Trying to hide the price of my trade in while dealing is one of the lowest of lows. Oh and we can’t forget that they tried to get me to pay my down p More

by bree
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Oct 02, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Bree, I'm so sorry to hear about this experience. Please reach out to me at your earliest convenience. I would like to understand more about the situation and apologize to you directly for the frustration you encountered. I look forward to assisting you in any way I can. Sincerely, Victor Gamboa vgamboa@monroviacdjr.com General Manager Monrovia CDJR

September 21, 2023

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Employee Rating

Attentive. Very communicative. I had a great experience at this dealership and a smooth process More

by rockymountain_11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Montez , Ed Finance

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Sep 21, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for the fantastic feedback! We're delighted our team provided you with all the expertise and guidance you needed to make this transaction a breeze. Congrats on the new RAM! We wish you all the best in your upcoming journeys, from everyone at Monrovia CDJR!

September 11, 2023

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Employee Rating

Sales representative (Guierrmo) and manager (Gilbert) were great to work with and stayed late to find the right car for me. More

by js
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gilbert Tobar

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Sep 13, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for your fantastic feedback, JS! We're thrilled Gilbert and Guillermo were there for you every step of the way to close the deal on your new vehicle. Congratulations! We wish you many happy travels to come, from all of us at Monrovia CDJR!

September 05, 2023

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Very informative, very helpful. They answered all questions and gave me additional information regarding the vehical I pirchased More

by romina_tarin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Brown, Anthony Rubio, Jonathan Montez, Noel Nunez, Hansel Enciso, Alberto Garcia , Bryan Banquells, Cristian Moreno, Malcolm Weston

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Sep 06, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Romina! Thanks so much for your thoughtful review. We're thrilled our team worked together to provide you with a seamless and insightful dealership experience. Congrats on the new ride! We wish you lots of happiness on the road ahead, from the whole team at Monrovia CDJR!

September 03, 2023

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Employee Rating

It was a very smooth process and Guillermo was very helpful. The gentleman in the Financial department was also very helpful. So thank you all we are beyond happy with our Jeep! More

by jpedraza102089
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
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Sep 05, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for sharing your lovely feedback with us! We're absolutely delighted you enjoyed working with Guillermo to close the deal on your new Jeep. Congratulations! We wish you many happy adventures, from the whole team at Monrovia CDJR!

August 29, 2023

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Employee Rating

I’ve been coming here for service since I bought my Jeep and every time great service with Fred. More

by danrob87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry Brown, Anthony Rubio, Jonathan Montez, Noel Nunez, Hansel Enciso, Alberto Garcia , Bryan Banquells, Cristian Moreno, Malcolm Weston

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Aug 29, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for your 5-star review, and also for your continued patronage! We're pleased Fred continues to provide you with exceptional service at each visit. We wish you many happy travels until we see you again!

August 24, 2023

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Employee Rating

Did what they said and got my truck back to me when they said the would More

by idocurb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2023

Monrovia Chrysler Dodge Jeep Ram responded

We're so happy to hear that! Thanks for letting us know our team made sure your truck was well taken care of, and stayed true to their word on when the work would be completed. We wish you the safest of travels until we may assist you again!

August 22, 2023

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Employee Rating

Great service from all involved. They made the process smooth and easy. I would recommend. More

by scottgarrett760
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gilbert Tobar, Alberto Garcia

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Aug 23, 2023

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Scott! Thank you for your 5-star review of our team. We're delighted they all did their part in making this an accommodating and seamless transaction. Congrats on the new ride! We wish you all the best in your upcoming travels, from everyone at Monrovia CDJR!

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