Gregory Jacobson | Page 4

TLDR: I can not say enough great things about this dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Eve dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Everyone there is professional, responsive, and customer oriented. Managers follow up personally after you make each appointment, to ensure your needs are being met. I have encountered no pressure tactics of any kind from the first contact through the last signature in finance. Even before I was a returning customer they rolled out the red carpet for us, but with my latest car they went far above and beyond. There's a massive chip shortage making demand much higher than supply, and many dealers are gouging customers on the price (one told me the best they could do was $5,000 over sticker). Because of this, I waffled a lot on even doing a trade, but my sales rep Alex just simply suggested I bring my car by to see what it was worth. They ended up offering me thousands above what I expected, and gave me a new car price lower than anyone else in a 150-mile radius. On the day of purchase, we discovered the MVA had an issue with the registration of my trade, which should have derailed the whole purchase process. By all rights, they could have sent me off to fight with the MVA for days or weeks by myself, but Alex (my awesome sales rep) and Josh (the finance guru) each worked from their own desks for over 40 minutes, talking to agents and MVA managers to resolve everything for me. I had an extended warranty and pre-paid service on my trade, and expected to spend hours on the phone after the trade, cancelling them and then waiting weeks for the checks. Without my even mentioning this, Josh saw the warranties in some master system, went ahead and canceled the policies, and moved all the refund directly into this sale, saving me thousands. He also got me a much better APR than my bank (despite my banking with them for 25 years). It's the details like these that really make me come back here, not just among Subaru dealerships but among all car makers. More

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Gregory listens and responds. Made my purchase of a leased car the most efficient and pleasant experience in my 40 years of buying and leasing cars. Reminiscent of the 50’s when my dad was able to call leased car the most efficient and pleasant experience in my 40 years of buying and leasing cars. Reminiscent of the 50’s when my dad was able to call his neighborhood dealer and arrange for a new car over the phone. He drove his old car to the dealer, signed a couple of documents and drove his new car home. More

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It was a very stress free and pleasant process. Alex was friendly and professional. He really did a great job meeting my expectations. I would definitely buy another Subaru here friendly and professional. He really did a great job meeting my expectations. I would definitely buy another Subaru here More

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Purchasing a new touring outback from Mei Kei was the easiest. She answered all my questions even before I asked most of them. She effortlessly takes you through the entire car purchasing processes. She easiest. She answered all my questions even before I asked most of them. She effortlessly takes you through the entire car purchasing processes. She was very friendly, professional, organized and easy to talk too. More

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I had a wonderful time purchasing a brand new Impreza with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. Fro with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. From the time the appointment was made, Mei was always available to answer any questions I had about the car and the buying process. From the test drive to the final signature, the whole experience was excellent! Anyone looking for a new car will have no trouble with this team! More

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I spent over 5 hours working with Mei Kei and never once felt frustrated. She and her amazing team worked with me to help find the financing that worked best for me. felt frustrated. She and her amazing team worked with me to help find the financing that worked best for me. More

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I had a wonderful experience at Heritage Subaru. From the minute I walked in. I worked with Mei Kei Hong, she was friendly, and knowledgeable . She didn't rush me and answered my many questions. I also want minute I walked in. I worked with Mei Kei Hong, she was friendly, and knowledgeable . She didn't rush me and answered my many questions. I also want to commend Josh Jones and Greg Jacobson. They got me a great deal and financing. I highly recommend Heritage Subaru. More

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I cannot say enough positive words about Heritage and their staff. I had a problem with my car and they all went above and beyond to handle the problem to make sure I was 100% satisfied. They are a phen their staff. I had a problem with my car and they all went above and beyond to handle the problem to make sure I was 100% satisfied. They are a phenomenal team dealership!! More

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Great Pricing and knowledgeable sales rep My parents went in looking for a Forester and they started working with Mei Kei and called me. Well I went in too since my parents English is very My parents went in looking for a Forester and they started working with Mei Kei and called me. Well I went in too since my parents English is very limited. Mei had already worked up pricing with them and my parents stated she was very easy to work with. Which I found too. When I asked her questions about the vehicle, there was no BS from her, like I'd gotten from other sales reps. In fact, instead of making up stuff to sound as if she know, she would politely say she wasn't sure then got me the correct answer. This was very refreshing because I had a salesrep at another dealership just making stuff up, such as the pin access was eliminated in 2017, when I knew it was still a feature. She's also very accommodating. The vehicle had to be DX'ed from another dealership. When we would not sign the papers till we saw the vehicle, she had no issues. In fact, she stayed after her normal work hours the following day for us to come in. Bottom line, if you want to deal with a friendly and knowledgeable sales rep that is fair, go see Mei Kei. More

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Consistently good I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transport I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transportation service available if you want. More

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