Gregory Jacobson | Page 5

Wonderful Experience! I just got my Subaru WRX Limited last night, and I have to say, I've never been so in love with a car in my entire life! I dealt primarily with Greg I just got my Subaru WRX Limited last night, and I have to say, I've never been so in love with a car in my entire life! I dealt primarily with Greg Jacobson and Emily Bintz, and both were wonderful. They made the experience fast and painless, and Emily moved things along quickly once I got there to pick up the car. She was very knowledgeable, and extremely personable...just a joy to work with. I would highly recommend this dealership, as well as Emily as a sales associate! Getting this car is exciting as it is, but then getting to work with such nice people too was the icing on the cake. Very happy customer right here! More

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Great experience Now Leo did a great job helping me make a decision about my new car. She gave me lots of options so I could make the right decision for me. Thanks, Now Leo did a great job helping me make a decision about my new car. She gave me lots of options so I could make the right decision for me. Thanks, Leo Kei More

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Respect Earned (Milton Taylor, Mei Kei Hong, Alex Laderer) We almost didn't come back. Over the weekend of April 12-14th, we were looking to purchase a Mercedes GLC 300. We dutifully stopped in at Heritage We almost didn't come back. Over the weekend of April 12-14th, we were looking to purchase a Mercedes GLC 300. We dutifully stopped in at Heritage Subaru, because we owed a Subaru. It was busy and nobody spoke to us for five minutes. I used the restroom and we left for Mercedes. The wife was uncomfortable with Mercedes. She was apprehensive of both the model and the maintenance cost. Back to Subaru, we go. Alex met us, researched my online request, put us in the vehicle and handed us over to Mei Kei. Mei Kei is a pro! Calm, firm, informed and kind. She was true to form, sales professional. I was tired (end of a long day), she was firm and consistent with data and willing to work for my business. Milton presented the bottom line, which was not what we wanted to hear ($200 extra payment/month than what we already pay and all the servide extras, I didn't want any of it!) He made mention of how some customers executed a 12 mos, refinance plan. Now, he had my ear. He persisted with researching the best APR for the loan. He secured a lower APR by 3 points, sold us on the Key Fob Replacement (we actually lost one before), GAP (upside down in our trade - coverage may help), Car Warranty (most 2019 electrical and mechanical components, plus bumper to bumper coverage, up to 100Kmiles - we traded a Subaru with 158+Kmiles), and 6mos/6k Maintanence Plan (oil changes, tire rotation). Now, my wife has peace of mind for bumper to bumper coverage on her new 2019 Subaru Outback Touring 2.5i! It is her daily travel car. She is accustommed to the service techs from our previous Subaru service. Happy wife, happy life and going the extra mile with research and poise closed the deal for Midnight Mei Kei and Mr. Milton Taylor! We were pleased with our first new car (discounted price), better relationship with Heritage staff, and a 12 month refinance plan for a 2020 Subaru!? Thanks everyone - a local Reistertown Resident More

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Great team From my inquiry to my purchase, everything was easy. They contacted me in a timely fashion and gave me a great deal. Everyone seemed like they wanted From my inquiry to my purchase, everything was easy. They contacted me in a timely fashion and gave me a great deal. Everyone seemed like they wanted to help made me feel very comfortable. More

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Pleasurable Fun Experience I have shopped at Heritage - Mile One numerous times in the past. My very first time shopping at a Heritage, it was a pretty good experience. The 2n I have shopped at Heritage - Mile One numerous times in the past. My very first time shopping at a Heritage, it was a pretty good experience. The 2nd time was terrible. I swore that I would never step foot in another Heritage - Mile One dealership. After shopping around several dealerships, I figured I would have to take the risk and check this one out. I conversed with Mei Kei via e-mail over several days and we arranged for a time to test drive a New WRX and New STI. We test drove both of them on the same day with no hiccups. I decided to get the New WRX. The problem that I now had was that they did not have the trim/color that I wanted. Greg and Mei Kei took the time and effort to attempt to locate the exact color and trim that I wanted. After several days they finally found one for me. Unfortunately, I could not take delivery until the end of December. I had started my search in the beginning of December. I did my own research and could not find the vehicle that I wanted nor at the price that Mei Kei and Greg were willing to let this vehicle go for. Mei Kei was very attentive and was expeditious in answering my e-mails. She has a terrific attitude and was very personable and easy to get along with. I highly recommend Mei Kei and Greg for getting you in the car that you want!! More

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Great service, the right car for you, no pressure, no games My wife and I got her a Subaru at another dealership but took to Heritage Subaru of Owings Mills for service as its location was more convenient for u My wife and I got her a Subaru at another dealership but took to Heritage Subaru of Owings Mills for service as its location was more convenient for us. I had a great experience there and when in the market for another car we did not hesitate to consider Heritage as a place viven their amazing team. I’ve started the search process in the summer with Mei Kei and test drove at least 4 models until fall. Mei Kei was super patient to make sure I would get the right car for me with which I would be 100% satisfied. She was very trustworthy and polite and at no point I felt under any pressure. When I narrowed down my options she was great in getting a good price and finding the right car at a nearby dealer and I drove off the exact car I wanted the same day. Mei Kei was fantastic and I would recommend her to anyone. Greg the sales manager and Josh the finance manager as well as the entire team were very professional. The entire process went swiftly all in the same afternoon. I highly recommend Heritage Subarubof Owings Mills and their team to anyone, and specifically Mei Kei as your sales consultant. More

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Great price and honest salesman Alex contacted us and stayed in contact with us during the entire process. He helped us understand the features of our new car. He was friendly and Alex contacted us and stayed in contact with us during the entire process. He helped us understand the features of our new car. He was friendly and explained things well. More

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Best buying experience I have ever had! Mei Kei is Wonderful Loving my first New 2018 Subaru! After researching and researching, I finally made the decision to buy a Subaru Outback. I was online and requested t Loving my first New 2018 Subaru! After researching and researching, I finally made the decision to buy a Subaru Outback. I was online and requested the internet price. Steve Brown, Internet Manager called me and I told him what I was looking for and the price range I could afford. He emailed me 2 cars to look at, a New and Used Outback. I let Steve know I didn't want to waste his time or mine, he was very understanding. Steve informed me that when I came up I would be working with Mei Kei.(May Kay) (She is Wonderful)! On my way I did stop at another dealership that was closer, however, I was not impressed with their customer service at all! I was worried, I hadn't bought a new car since 1996 and was thinking this is not going to be fun. Totally the opposite! When I got there EVERYONE was so nice, Mei Kei was picking up my car. We went for a test drive, she was so knowledgeable! She showed me everything the car had in it and how to use it. I was in love with this car. Mei Kei worked really hard to get the deal I wanted. I was honest with them, being on a tight budget I knew what I could afford my monthly payment to be. Well now I'm an owner of a beautiful new Subaru! I'm so happy with my purchase! This is the best vehicle buying experience I have ever had! I will recommend Mei Kei and Heritage Subaru Owings Mills to anyone interested in buying a Subaru. Mei Kei is knowledgeable, nice, doesn't pressure you at all. She is also very responsive to my emails too! I just love her! Also, they offer a technology class, one-on-one for free to learn how to use everything in your vehicle. If you schedule and come in within 45 days of buying your vehicle, they will give you a $25.00 gas card! Win win for me! So go to Heritage Subaru Owings Mills and buy your next vehicle! You'll be glad you did! More

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Fantastic sales team The sales woman Mei Kei who ended up selling me my 2018 subaru impreza sport was extremely knowledgeable about the car, not super pushy, and overall a The sales woman Mei Kei who ended up selling me my 2018 subaru impreza sport was extremely knowledgeable about the car, not super pushy, and overall a great lady to work with. Greg was able to get me a fantastic deal on the car in the end as the manager and was also very friendly More

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Great customer service! This is the fourth Subaru Forrester that I have gotten at Heritage Subaru. Whether purchasing a vehicle or coming in for maintenance you will always b This is the fourth Subaru Forrester that I have gotten at Heritage Subaru. Whether purchasing a vehicle or coming in for maintenance you will always be treated with top notch customer service. I would highly recommend using Heritage Subaru! More

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