Gregory Ireland | Page 4

Working with Austin was the best cat buying experience I have had to date. Had exactly the car I wanted, and was very earnest and honest. Was also fast and efficient. Really appreciated! have had to date. Had exactly the car I wanted, and was very earnest and honest. Was also fast and efficient. Really appreciated! More

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Management and ownership do not take accountability or care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I ne care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I needed new tires. Around my 20k service, my tire pressure was reading low and I could not get the caps off so I brought it in a few hundred miles sooner. They tell me again, that my tires need to be replaced. I then noticed that they had not put air in the tires as my pressure had not changed. When I questioned this, they told me they couldn't get the caps off. They were just going to let me leave and not address it. And I did in fact leave with it not addressed. But the service manager, Javid, assured me that he would take care of this. Well, he did nothing. A few weeks later, I got in my car for work and one of my tires was at 15 psi.. I could not put air in it because I still could not get the caps off. I had it towed to the dealership. I had a small puncture in the tire. I do not know how it happened but I know that that is not the fault of the dealership. The service manager made me a deal that they would cover 2 of the tires and I would have to pay for the other 2. I was okay with that even though having to replace all of the tires at 20k was not making sense to me. The punctured tire needed to be replaced anyway. I had to have all new stems put on all of the tires and I was thankful for the extra $40/month I spend on the tire warranty because the dealership would have done nothing for me had I not had it. New tires on the car and it shakes. I have taken it back 6 times ... SIX! On October 6th at after having it back four times because of the shake since the new tires were put on, I called the owner, Scott Campbell. I left him a lengthy message explaining to him what was going on. I never heard back from him and to this day have not gotten a response. My sales guy told me of how the owner was a christian man who was a doctor and only wanted people to have a good dealership to help with their vehicle needs. I bought it hook, line and sinker. I'm the idiot. This guy doesn't care about his customers. He cannot even be bothered to return a call. I have been driving the car now for 2 months with the shake. I decided to get it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I was understanding and patient throughout. I didn't deserve this treatment. I am not a person with a lot of time and all the back and forth to the dealership was wearing on me. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and how unheard of that is in the Toyota world. They have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. He then brought me to a guy that sells Nissan. They appraised my car that is in excellent condition (aside from the shake), at 21,500. Kelly blue book trade-in value was over $24k. I owe $20k. I have $1200 that I put down and paid another $1200 for heated seats. I have paid over $2k EXTRA in car payments along with $10k in payments. This was not a fair trade in. I explained to him that I have over $15k into this vehicle and that I was going to lose pretty badly. His snarky comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease. AND a lease would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. So here I sit with a car that shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere. I assure you that I am a fair person. I am not a complainer and I do not have poor communication skills. I gave them several opportunities and was nice about it every time. I am reporting this dealership to the Better Business Bureau and to Toyota Corporation. More

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Alex, Austin R. , Charlie, and Greg were all great to work with. Found out they had a brand new Sequoia rolling in that matched what we wanted. The wait at most deale , Charlie, and Greg were all great to work with. Found out they had a brand new Sequoia rolling in that matched what we wanted. The wait at most dealerships is a few months right now. Within 2 days of calling, the Sequoia was there, prepped, and ready to drive home. Many dealerships are marking them way up, as much as $30,000, due to low volume and high demand. My Auto Import provides added protection to the vehicle instead of marking the vehicle up. Alex started everything off with a phone call to let us know the vehicle was already in and would be ready that night. When we got to the dealership, we met Austin, one of the friendliest, laid-back salesmen you will ever meet. Charlie came out to greet us after giving us a great trade-in value on our vehicles. Imagine our surprise when we didn't have to haggle over a trade-in price. Greg capped it off with a no-hassle finance experience. We love the car, love the service, and it was an overall great experience. Two cars traded in, one beautiful new Sequoia driven home...all in about 2 hours. Highly recommend these guys if you're in the market for a new or used vehicle. More

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Morgan was very good and helpful. The deal went very smoothly and the time it took was short. The deal went very smoothly and the time it took was short. More

by dwight0822 Verified Customer Verified Customer

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Love this dealer, they are quick and painless. I always feel satisfied with my purchase. Rob is great, he never tries to sell me a car i dont want. I always feel satisfied with my purchase. Rob is great, he never tries to sell me a car i dont want. More

by ansstockman Verified Customer Verified Customer

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Austin was very helpful and communicative through the car buying process. He was easy to work with and very knowledgeable, ultimately leading me to purchase a brand new Toyota 4Runner! buying process. He was easy to work with and very knowledgeable, ultimately leading me to purchase a brand new Toyota 4Runner! More

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Brandon was so helpful and kind during the whole process of purchasing my new Toyota Camry. Outstanding customer service! Thank you Brandon for everything and making it an enjoyable experience!! of purchasing my new Toyota Camry. Outstanding customer service! Thank you Brandon for everything and making it an enjoyable experience!! More

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Brandon gave an outstanding overview of our options and was fun to work with. Thanks was fun to work with. Thanks More

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Everyone was so helpful and friendly. Brandon was an excellent salesman! My husband thought he was so nice that he even asked him to hang out sometime.. we would definitely recommend Bran Brandon was an excellent salesman! My husband thought he was so nice that he even asked him to hang out sometime.. we would definitely recommend Brandon and My auto. More

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This dealership went above and beyond! They got me the best rate possible at the best price, all while being friendly as can be! They got me the best rate possible at the best price, all while being friendly as can be! More

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