Alex Wiedenhoeft

I don't write reviews unless they, thru attention to detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particul detail, going the extra mile and good follow-up are EARNED. For years now my wife and I have wanted a Plug-in Hybrid vehicle. We have been particularly interested in the Toyota RAV4 Prime XSE in the color of BluePrint. Unfortunately this particular car has been extremely hard to find/to get to see, much less at a sell price even close to MSRP! When I stopped at My Auto Import Center in Muskegon Mi back in early October (2023) I was greeted by Olivia (what a PHENOMENAL Salesperson this young lady turned out to be!). After having Olivia introduce me to the Sales Manager (Alex) as he walked up and another of her cohorts, having her install my personal info into the Dealerships system and some GREAT chit chat about motorcycles :) , Olivia and I got down to business. I explained to Olivia exactly what I was looking for, she listened carefully to every word and concurred the RAV4 Prime was indeed VERY difficult to come by. She then did make it very clear to me that if/when My Auto Import Center were EVER fortunate enough to have one allocated from Toyota in Japan it would be sold at MSRP with NO "dealer mark up" (many dealers have been adding +$10,000). Hearing that, I asked if there was a deposit needed to get on a "wait list" of some sort. Absolutely not was her response and she took down my name and promised if the dealership got one in she would call! I left with a GREAT 1st impression of My Auto Import Center! A couple weeks passed and I received a phone call from Olivia (who was at home - not even at the dealership!) at which time she told me she had been notified that Toyota had "allocated" to My Auto Import Center a 2024 RAV4 XSE Prime (color of BluePrint :) - ATTENTION TO DETAIL!) and she wondered if we were interested. My reply? ABSOLUTELY! She said she needed to RUSH a quick call-in to the dealership and get our name on it and SHE DID (WENT THE EXTRA MILE FOR US, HER CUSTOMER'S)! Olivia kept me updated throughout the WHOLE build process of our GORGEOUS RAV4, throughout the shipping process and all the way to the day it was arriving at My Auto Import Center. After test driving (before it was even "prepped" LOL, she even went the EXTRA mile of getting her husband, Brenden, (Service Tech, - another OUTSTANDING employee!!) to put our, soon to be, brand new Toyota on a lift for me so I could examine it's undercarriage before purchase (all at my request)! The sales team, at EVERY level, did a REMARKABLE job during the whole purchase process! After introducing me to the Business Manager, Service Manager and Parts Manager and leaving a detailed note on our new RAV4 giving the Prep Team (thank you Prep People!) explaining that we wanted certain things left on our new car (like plastic seat cover, plastic on sun visors and ALL the stickers, Olivia walked us to the front doors of the dealership right at closing time (what a GREAT day!), smiled and said SEE YOU TOMORROW! Closing on our new RAV4 at My Auto Import Center was straight forward, honest and fair. Before driving home on December 20, 2023 in our brand new 2024 Toyota XSE RAV4 Prime in the color of BluePrint, Olivia went thru all the controls with my wife and I and made sure we were very comfortable with understanding them. She took the time to get us signed into the Toyota app on our phone and also made it crystal clear that if we had ANY questions concerning the AMAZING Media System that we absolutely were free to stop in for personal assistance! To this date (December 26, 2023) we have needed to, twice, do so and both times we have been greeted with the same, pleasant Olivia that I was greeted by the 1st time I walked into My Auto Import Center in Muskegon Mi! TALK ABOUT FOLLOW-UP! THANK YOU everyone at My Auto! More

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Quan was patient, kind, and extremely knowledgeable about the vehicles he sells. Quan picked up mid stride when someone else I was working was let go. This sudden switch had me feeling a little uneasy about the vehicles he sells. Quan picked up mid stride when someone else I was working was let go. This sudden switch had me feeling a little uneasy about purchasing from them. Quan has been transparent and direct when answering questions and will tell you when he's not sure but will says he'll find out. His follow through was the best experience I have had purchasing a new vehicle. Quan earned a lifelong customer. To summarize my family's experience working with Quan is that he's incredibly professional and extremely relatable. I highly recommend Quan if you are looking to purchase a vehicle from Toyota in Muskegon or wherever he chooses to go after that! Thank you Quan More

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I live 94 miles away and the initial transaction was over the phone, via text and email. Rob was great through the entire process! Everything went smoothly when I picked up the vehicle and signed the paper the phone, via text and email. Rob was great through the entire process! Everything went smoothly when I picked up the vehicle and signed the paperwork. Highly recommend More

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Loved working with guys over at My Auto Import Center. They helped me make a great decision on my next car. It was a very smooth, seamless, and enjoyable process. 10/10 recommend. They helped me make a great decision on my next car. It was a very smooth, seamless, and enjoyable process. 10/10 recommend. More

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Had a great experience with My Auto Nick was a great salesman and made me feel as a first time car buyer safe and trusted and that he was really caring about my family and making sure we have the right salesman and made me feel as a first time car buyer safe and trusted and that he was really caring about my family and making sure we have the right car. Everyone else we’ve worked with here was great and very helpful through this whole process. Will definitely be coming here to buy more cars in the future. More

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Everyone was wonderful to work with at My Auto Import. We are especially thankful for the assistance from Rob and Alex as they found the Nissan Rogue we wanted. The whole team is great to work with and I We are especially thankful for the assistance from Rob and Alex as they found the Nissan Rogue we wanted. The whole team is great to work with and I recommend My Auto Import as the best place to buy a car in Muskegon More

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I found an amazing family car with my husband, we are so happy with our new Highlander and loved how happy and helpful the employees were, specifically Olivia and Greg. happy with our new Highlander and loved how happy and helpful the employees were, specifically Olivia and Greg. More

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Very professional and friendly service. I traded in and purchased 2 new vehicles in less than a week! I am a return customer even though I have moved away from this location because of the I traded in and purchased 2 new vehicles in less than a week! I am a return customer even though I have moved away from this location because of the quality of the service. More

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Always great. Great Team. Great Root beer. Clean .. friendly..oh yea pop corn! While you wait… Great Team. Great Root beer. Clean .. friendly..oh yea pop corn! While you wait… More

by garysguns2006 Verified Customer Verified Customer

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Carson was great. He helped to explain all of the options on the vehicle and made sure both of us were comfortable/understood all of its capabilities. He was very pati He helped to explain all of the options on the vehicle and made sure both of us were comfortable/understood all of its capabilities. He was very patient and flexible. I highly recommend Carson Stenberg to anyone who is looking for a vehicle! More

by steve@stenberginc.com Verified Customer Verified Customer

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