Greg Hendrix | Page 3

AMAZING Amazing help, will come back again for new car. Kyle was very helpful in the process. Feel amazing about my new car. Will be doing my service work her Amazing help, will come back again for new car. Kyle was very helpful in the process. Feel amazing about my new car. Will be doing my service work here. More

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Chris did an excellent job getting this deal done for us. A special shout out to Greg and Laura for their knowledge and help. We would highly recommend this dealership for anyone looking for a new or used ca A special shout out to Greg and Laura for their knowledge and help. We would highly recommend this dealership for anyone looking for a new or used car. More

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Customer Service at its worst Single ladies Beware of this dealership! I was treated very poorly and disrespectfully by my sales person Kyle and managers Greg and Sophie. Here Single ladies Beware of this dealership! I was treated very poorly and disrespectfully by my sales person Kyle and managers Greg and Sophie. Here's the story: June 2020: Crown Acura agreed to repair the imperfections (crack in the windshield, front dent with sloppy touch up paint, rip on the ceiling of the sunroof, nicks on the paint and stains on the carpet) on a preowned 2017 Acura RDX and I agreed to buy the car as soon as the repairs were completed. They asked for money to "hold" the car several times, which I understand although as a single mom, I decided not to put money down (still very glad about that decision) with the understanding that the car may be sold to someone else. I believe what is meant to be will happen.... and I doubted that I would get my "hold" money back if the repairs were not completed to my satisfaction. I received a text, email and voicemail that "my car was ready" and we set up a time to complete the sale that day. I arrived on time (from my home -one hour drive away) with my trade -in that was already negotiated into the sale and my checkbook to pay the balance. Sophie left a voicemail 10 minutes before I walked into the dealership that my car was ready. (Let that sink in) As I walked in, I was not greeted nor acknowledged in any way. No one would make eye contact with me. A new associate greeted me finally and said they would bring the car around for me. I was led to a different car as she had been assigned the task to tell me, "we sold your car to someone else this morning" but maybe you would like to see another car. I was very upset that no one had the nerve to reach out to tell me this had occurred. Greg appeared on the scene (Kyle was out sick which I was made aware of previously) and looked around quite dumbfounded and was remarkably quiet (as compared to his previous sales demeanor) as I explained what had happened. Neither he nor Kyle offered an apology or expressed accountability for the actions of this very unprofessional handling of a sale. No one at the dealership appeared to care at all or offered at least to look into this and/or to make amends in some way. As I was texting Kyle about the fact that the car had been sold, he became extremely defensive and asked me to not text him on his personal phone again. Neither Kyle, Greg, or Sophie ever reached out to me in the days following. This is the reason for my post. I was shocked at the unprofessional lack of communication skills and accountability that Crown Acura expressed. As a current teacher and former business manager, I would sign the whole team up for intensive customer service training. This could have been handled so differently, even given the "shady" sale that had just taken place. I understood the consequences of not having put a deposit down. What I will not accept is this total disrespect and awful customer service in the way this was handled. I'm glad I'm not a customer of Crown Acura and never will be since this is how people are treated. I have noticed several other posts of similar occurrences from this dealership. Apparently, this is standard procedure. Buyers Beware. More

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If it’s one thing I hate to do it’s car shopping. Dustin was very transparent with me from the start and didn’t pressure me or rush me into anything. We test drove two cars and he gave me a quick tour of Sa was very transparent with me from the start and didn’t pressure me or rush me into anything. We test drove two cars and he gave me a quick tour of Safety Harbor (I recently moved from NJ). He was extremely thorough with the car features and was very knowledgeable about all the specs. I told him and his team exactly what I was trying to accomplish and they went above and beyond! They took care of me so well and really worked it out where I didn’t have to go out of my way to drop my current lease off at the other dealer. I appreciate his attentiveness and understanding of my situation. If you’re looking for someone reliable, transparent and trustworthy go see Dustin! More

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Jacob was wonderful to work with. He had everything ready when we walked through the door. It was easy to get everything done and he even filled up the gas tank for us. This is the third vehicle I’ve purchas when we walked through the door. It was easy to get everything done and he even filled up the gas tank for us. This is the third vehicle I’ve purchased from the Crown Auto Group. And my loyalty is with them. More

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I purchased a RDX from Gillian. From the moment I arrived I felt extremely comfortable with her. No high pressure yet she could answer every question I had plus gave every detail about the RDX. She’s extre I felt extremely comfortable with her. No high pressure yet she could answer every question I had plus gave every detail about the RDX. She’s extremely knowledgeable, friendly and professional. There is no question Gillian made this an excellent process! More

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