Gina Carpio
Gina Carpio at Greenway Kia East
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Gina Carpio | Page 2

Service Manager

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.2
27 Reviews
4.2

27 Reviews

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27 Reviews of Gina Carpio

April 17, 2024

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Employee Rating

Everyone was very polite and professional. They had me in and out in less time than I expected. More

by PRISCILLAGODSCHILD
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, Priscilla. Thanks for the review!

April 09, 2024

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Employee Rating

I had been in this dealer before and service was ok. But this time not the best service in general. Money hungry dealer. More

by Lucifer
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 11, 2024

Greenway Kia East responded

I'm sorry to read that your recent experience didn't meet expectations. We strive for top-notch service and it's clear we fell short this time around. Your feedback is valuable in helping us improve. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 29, 2024

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Employee Rating

Joshua fernandez is the best will only work with him go see him he is happy to help ypu oit More

by Chuky9362
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Apr 01, 2024

Greenway Kia East responded

We are glad to hear that Joshua has provided excellent service. Thank you for choosing Greenway Kia East as your go-to dealership!

March 22, 2024

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Worst service manager I have ever dealt with. When I tried to get the General Manager involved - he was too busy. I was even told when it was all said and done that the only way I could get acc More

by Never Buy From Greenway again
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 23, 2024

Greenway Kia East responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's concerning that you've been left feeling this way. We take all feedback seriously, especially when it involves our management team. I'd like to personally look into this matter further - please reach out to me at your earliest convenience so we can discuss what happened in more detail. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

March 11, 2024

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Employee Rating

Service department needs to learn how to call people back and to schedule appointments when they order parts More

by Ericchloey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2024

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 08, 2024

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Employee Rating

I was told my car was under recall and under warranty and neither one fixed the engine!! The car would stop working while driving and your company doesn’t see that as a hazard!!??I asked in order for the rec More

by tonirosa69
Recommend Dealer
No

Other Employees Tagged: Mathew Westberg

Mar 13, 2024

Greenway Kia East responded

Toni, we're really sorry to read about your experience. Safety is our top priority and we never want any of our customers to feel unsafe or unheard. It's clear that there has been some miscommunication here, which we'd like the opportunity to correct. We take all recalls very seriously and would appreciate the chance to discuss this with you further so please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 19, 2024

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Employee Rating

Very expensive and wanted to much money to fix a simple problem that could have easily been fixed. More

by Kurtfarnkoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2024

Greenway Kia East responded

Thank you for letting us know about your disappointing experience and giving us feedback on our pricing. Your feedback will help us provide better service in the future. If you would like to discuss anything further, I've listed my contact information here. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 19, 2024

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Employee Rating

Great job! !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. More

by adorno3132jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos

Feb 19, 2024

Greenway Kia East responded

We're glad to know you had an excellent experience with our service at Greenway Kia East! Our team is always here to keep you updated and make your visit as convenient as possible. Thanks for the review!

February 17, 2024

Dealership Rating
Employee Rating

Great job! !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. More

by adorno3132jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa , Carlos

Feb 19, 2024

Greenway Kia East responded

We're glad to know that you had an excellent service experience at Greenway Kia East! Our team is always here to keep you updated and make your visit as convenient as possible. Thanks for the review!

February 16, 2024

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Employee Rating

Sam and his team went above and beyond for me. The process was quick and easy. Thank you! More

by Evieraine14
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mnassa

Feb 18, 2024

Greenway Kia East responded

We are thrilled to hear that Sam went above and beyond to assist you with your purchase. Thank you for sharing this feedback with the Greenway Kia East team!

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