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Gina Carpio

Overview Reviews (27) Inventory (355)

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Gina Carpio

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Gina Carpio | Page 3

Service Manager

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.2

27 Reviews

Overview Reviews (27) Inventory (355)

4.2

27 Reviews

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27 Reviews of Gina Carpio

February 11, 2024

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Employee Rating

It was kind of lengthy and they had to order fuses so I have to come back. I haven't heard anything yet. Plus they said they would wash my car but didn't. have to come back. I haven't heard anything yet. Plus they said they would wash my car but didn't. More

by MICHDECKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 15, 2024 -

Greenway Kia East responded

We appreciate your patience during the process and apologize for any inconvenience caused. We're working on getting those fuses ordered at Greenway Kia East, and we'll make sure to give your car a wash when you come back in! Thanks for sharing this feedback with us.

February 10, 2024

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Employee Rating

The service The service from the moment I arrived at the dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. More

by Ana

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Mnassa

Helpful 0

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Feb 12, 2024 -

Greenway Kia East responded

Ana, we're so glad to know you had an excellent experience at Greenway Kia East. Our team always aims to provide top-notch service, and it's great that they hit the mark for you! Thanks for your kind words.

Feb 12, 2024 -

Ana responded

Servicio excelente.

Feb 12, 2024 -

Ana responded

Excelente servicio

Feb 12, 2024 -

Ana responded

Excelente servicio

Feb 12, 2024 -

Ana responded

Excelente servicio

February 02, 2024

Dealership Rating

Employee Rating

The man in the red hat that “greets” you when you pull up was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had t was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had tattoos and facial piercings, she was very sweet and apologetic about this man’s horrible attitude. He appeared to be making fun of my vehicle and rolled his eyes at me multiple times. The only reason I’m giving 3 stars is because of the lady at the desk. When I get a new car you’ll never catch me in another KIA if this is how they treat people. More

by jrdngllghr1

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Joseph Mnassa , I don’t know who those people are because I never spoke to them.

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Feb 05, 2024 -

Greenway Kia East responded

We're sincerely sorry to read about your experience with the individual who greeted you. This is not reflective of our standards for customer service and we appreciate you bringing this to our attention. It's good to know that another member of our team was able to provide a more positive interaction, but we understand there's room for improvement overall. We'd like an opportunity to discuss details of your experience further if possible - please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

January 31, 2024

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Employee Rating

The service center fit me in and repaired the car in 6 hours. Thank you hours. Thank you More

by gdhjr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Mnassa , Matt and Carlos

Helpful 0

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Feb 01, 2024 -

Greenway Kia East responded

Thank you for the review! We hope to see you back again at Greenway Kia East. Safe travels!

January 29, 2024

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Employee Rating

I always have a pleasant experience coming to this location! Josh and Matt are great! location! Josh and Matt are great! More

by Shelldjsmom

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 30, 2024 -

Greenway Kia East responded

Thank you for reviewing Josh and Matt! All of us at Greenway Kia East appreciate your feedback!

January 27, 2024

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Employee Rating

Usually friendly staff, always takes several hours for service even with appointment. Comfy seats in lobby though. service even with appointment. Comfy seats in lobby though. More

by Bofadeese

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 29, 2024 -

Greenway Kia East responded

Thanks for your feedback! We're glad to know you find our staff friendly and the lobby comfortable at Greenway Kia East. We'll certainly look into ways we can improve our service times. We appreciate you taking the time to share!

January 26, 2024

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Employee Rating

Professional, friendly, knowledgeable but no pressure. Went in to take care of recall but ended up buying the exact car I wanted which was in stock and on the lot. Went in to take care of recall but ended up buying the exact car I wanted which was in stock and on the lot. More

by Cheshirect

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joseph Mnassa , Jovan

Helpful 0

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Jan 26, 2024 -

Greenway Kia East responded

We're glad to know you had a great experience at Greenway Kia East and found the car you wanted! We always aim for professionalism, friendliness, and knowledge without pressure. Thanks for your review and enjoy your new ride!

Dealership Inventory (355 Vehicles)

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new

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All-wheel Drive

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2024 Kia Sorento | new

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2024 Kia Sorento

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View Vehicle Details

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Gina Carpio | Page 3

Service Manager

Greenway Kia East

27 Reviews of Gina Carpio

Dealership Inventory (355 Vehicles)

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