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Frank Gargano
Frank Gargano at Executive Nissan
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Frank Gargano | Page 2

Service Team Leader

Executive Nissan

900 Universal Dr N
North Haven, CT 06473

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4.1
23 Reviews

Dealership Experience

21 yrs, 9 mos

4.1

23 Reviews

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23 Reviews of Frank Gargano

April 23, 2023

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Employee Rating

The problem wasn’t with the service area. It was with the leadership at this location. Poor communication, misinformation, lack of genuine customer service. Not only that, but when I got my v More

by joebetty45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alberto Benot

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Apr 24, 2023

Executive Nissan responded

Good morning Joe I thought we were all set I called you and follow-up and told you when your reimbursement for your rental was being mailed out to you when I spoke to you. If you still are having any kind of problems please don't hesitate to reach out to me. Scott orsini

April 06, 2023

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Employee Rating

Very attentive, fixed all of our problems very quickly. Would highly recommend to all facing car problems . More

by johnacanfora
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Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer

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Apr 06, 2023

Executive Nissan responded

Thank you for choosing Executive Nissan. We look forward to having you as a valued customer for many years to come!

March 25, 2023

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I recently had an issue with my Jeep Wrangler that resulted in two visits to the service center. During this time, I dealt with Tyler, Frank, and Jason. They could not have been more helpful. Their re More

by Cathy
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Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Tyler Leopizzo

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Mar 27, 2023

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 06, 2023

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Still waiting for my check from their screwup! Been over a month since I was told I would receive check. Emailed service manager last week that I was still waiting for the check. He informed me More

by Irate Customer
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Recommend Dealer
No
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Mar 07, 2023

Executive Nissan responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that I can follow up. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Scott Orsini

Mar 08, 2023

Irate Customer responded

Mr Orsini, I thank you for responding to my concern. After bringing my car in January to your service center to conduct the services needed. I put the trust in them as my son travels from Ct to Virginia as he’s in the service. Your service center failed me. How my son made it back to Virginia without breaking down I thank my lucky stars. His engine light came on 2 days later. After a test was performed we found out no oil was in vehicle. One of the tasks that was supposed to be performed. Who knows what else wasn’t done. As he brought it in for an oil change , tires rotated , front end alignment and brake fluid changed. In any event, your service manager back in January around the 16th or 17th that we had a conversation as to what happened. Frank informed me that he was gonna call my son to bring it back to service center the next time he comes home so they can inspect it to make sure no damage was done.(which he did) Also refund my oil change. Needless to say, it took me to send out another email last Wednesday as I received nothing. Frank emailed me Thursday and said he was gonna send check request to executive office to see if check was approved and he would get back to me. No communication was given to me after that. I find it frustrating that I have to take time out of my day to follow-up. My bill was $500 and we paid as it was my obligation to pay for your Services done. It was your obligation to take care of your customer and your department failed. I finally received my check March 7th in the mail. The check was dated March 2nd. No urgency at all to make a customer happy. Best Carol

February 09, 2023

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Employee Rating

At first there was a problem after my first oil change, but the dealer personnel make sure every step was covered to provide a great costumer service! Thank you Taylor, Raphael and Mr Gargano!! More

by JEARU2515
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Leopizzo , Raphael

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Feb 10, 2023

Executive Nissan responded

Thank you for choosing Executive Nissan. Your feedback and rating mean a lot to us. We're glad Tyler, Frank, and Raphael were able to help, and we hope to see you again!

February 05, 2023

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Employee Rating

Been doing business with them for many years. ..always do a great job with my cars ! More

by ROBRICHWILSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alberto Benot, Gary Grote

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Feb 06, 2023

Executive Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Nissan.

January 29, 2023

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Employee Rating

Professional staff. Great experience always at this dealership. True professionals! Recommend purchasing a car here for anybody in the market. More

by brett.steininger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alberto Benot, Scott Tesla

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Jan 30, 2023

Executive Nissan responded

Thank you for taking the time to share your feedback with us, Brett. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 06, 2023

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Employee Rating

Poor communication skills, unable to resolve questions I had about my vehicle. No returned calls after several msgs were left. More

by MUNOZ4N4
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Recommend Dealer
No
Helpful
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Jan 06, 2023

Executive Nissan responded

Good afternoon I would like to help you can you send me your name and number so I can look up your account. M

December 31, 2022

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Employee Rating

Excellent service. Advisor kept me updated throughout the process. All repairs performed as promised. Highly recommend More

by cdigity
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer

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Jan 02, 2023

Executive Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Nissan, we look forward to having you as a valued customer for many years to come!

December 21, 2022

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Employee Rating

LeLani Rodriguez was GREAT! Helpful, professional and a pleasure to do business with. I noticed my car had minor damage done when it was time for pickup. This happened while ge More

by deijadomonique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leilani Rodriguez

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Dec 21, 2022

Executive Nissan responded

Thank you for choosing Executive Nissan. Your feedback and rating mean a lot to us. We're glad Leilanni was able to help, and we look forward to seeing you again!

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