Erick Rivera
Erick Rivera at Schumacher Volvo Cars of the Palm Beaches
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Erick Rivera | Page 2

Service Advisor

Schumacher Volvo Cars of the Palm Beaches

5544 Okeechobee Blvd
West Palm Beach, FL 33417

Contact Me
5.0
36 Reviews

Customers come first! My mission is to take care of the customer!

Dealership Experience

6 yrs, 7 mos

Industry Experience

17 yrs, 8 mos

Languages Spoken

English English

5.0

36 Reviews

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36 Reviews of Erick Rivera

September 06, 2023

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Employee Rating

I was impressed with how clean and neat the dealership was plus the added perks like coffee ect. Personal was very friendly and helpful. More

by Robert Acheson
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christian Pineda, Matthew Needle , Jim Gilarmo was very helpful and a pleasure to work with

Sep 07, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again soon.

August 26, 2023

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Andrew Bisaccia, Product Specialist, Erick Riviera, Asst. Service Manager and JP Montealegre, Finance Manager were all fantastic, from start to finish. Professional, kind and extremely helpful. It was the be More

by Margo
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Bisaccia , JP MONTEALEGRE

Aug 30, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. Enjoy your new Volvo and safe driving!

August 19, 2023

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Recent xc90 lease w schumacher volvo of pb. Daniel Zaccheo was awesome as were all senior mgt . Daniel is a rising star in the organization His willingness to help is sincere and genuine . More

by Johnp
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Recommend Dealer
Yes
Aug 23, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Hello John, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

July 24, 2023

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Excellent, compassionate and very fair service. The experience was beyond expectations. I have no hesitation in recommending Matthew Needle; you will be guaranteed excellent service. More

by Dr Avron White
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Recommend Dealer
Yes

Other Employees Tagged: Christian Pineda, Matthew Needle , Devon, and Jim 5 star for both employees

Jul 24, 2023

Dr Avron White responded

Schumacher Volvo Cars of the Palm Beaches Jul 24, 2023 Dr Avron White Excellent, compassionate and very fair service. The experience was beyond expectations. I have no hesitation in recommending Matthew Needle; you will be guaranteed excellent service.

Aug 01, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Hello Dr. White, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

July 15, 2023

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Erick Rivera is outstanding! He's extremely competent, professional, personable and an outstanding people person. He listens to your needs and ensures that every need is evalua More

by dkhiho
Recommend Dealer
Yes
Jul 20, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

July 11, 2023

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Mr. Erick Rivera again exceeded my expectations. He always deliver, greets you with a smile and explain everything thoroughly. Truly an asset to the company. Service was very exceptional. More

by Francis
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Recommend Dealer
Yes
Jul 11, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Hello Francis, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

May 25, 2023

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From setting up the service appt to the actual service, the process was seamless. Communication is priority. Service advisor Erick has worked with me for several years and is consistently courteous and pro More

by joan.113
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Recommend Dealer
Yes

Other Employees Tagged: Denny

May 25, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to leave such a positive review about your experience at Schumacher Volvo Cars of the Palm Beaches. We are thrilled to hear that Erick provided you with the necessary guidance and support during your service visit. We hope to continue serving you and providing the best possible customer service in the future.

May 20, 2023

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Matthew Needle is the best! !!! Very professional, knowledgeable and courteous and a pleasure to deal with. He made my purchase of my Volvo XC40 a most pleasant experience....... More

by randepatrone
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Joel Capaz, Matthew Needle

May 24, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Matt at Volvo of the Palm Beaches. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

May 10, 2023

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Yesterday we drove home in a brand new 2023 Volvo XC60 and we couldn't be happier. This is our third Volvo from Schumacher which speaks for itself in how we rate the professionalism, knowledge, and court More

by donsussman
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Recommend Dealer
Yes
May 10, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

May 01, 2023

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Erik is by far the best service advisor. He was so helpful in getting my car fixed More

by jenny
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Recommend Dealer
Yes
May 04, 2023

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.