Eric Olsen

Went in multiple times with the same issue that my truck was pulling to the right. It was under warranty but claimed everything was fine. Didn’t even get 30,000 miles out of my tires because of edge wear. E was pulling to the right. It was under warranty but claimed everything was fine. Didn’t even get 30,000 miles out of my tires because of edge wear. Eric was one of the most rude people I’ve ever dealt with. He said it was because I took left hand turns too fast. Would give 0 stars if I could. More

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I went in to have my oil changed and have my battery checked because my battery light. Indicator came on I told the assistant service manager to have the mechanic check my alternator because the battery checked because my battery light. Indicator came on I told the assistant service manager to have the mechanic check my alternator because the battery is brand new they did not check the battery they did not check the alternator and as I was leaving from Huntersville to Concord my engine completely cut off right in front of Advance Auto in Concord poor service not listen to the customers and doing what they want to do. More

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Good experience We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, no military discount since not financing. More

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Good customer service Eric, in the service department, did an excellent job of correcting what could have been a very poor customer experience. He not only took the time to Eric, in the service department, did an excellent job of correcting what could have been a very poor customer experience. He not only took the time to listen to my concerns but saw to it that a solution we all could agree upon was reached. It’s refreshing to see that people like Eric still do care about customer service! I will definitely be coming back here in the future for my automotive needs. More

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New Tires GREAT SERVICE! Needed new tires, so I headed back to the dealership where I purchased my Highlander 13 years ago. Eric has ALWAYS be a pleasur GREAT SERVICE! Needed new tires, so I headed back to the dealership where I purchased my Highlander 13 years ago. Eric has ALWAYS be a pleasure to work with! Diane More

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Excellent Service This is my second time doing business at Toyota if North Charlotte and once again I am a happy satisfied customer they are all great make you feel lik This is my second time doing business at Toyota if North Charlotte and once again I am a happy satisfied customer they are all great make you feel like family, thank you Eric, Jaime, Chris and Jasmine I appreciate you all and look forward to doing business with you again in the future More

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Courteous, car finished on time. Very happy with the service on my vehicle and the staff was very helpful and courteous. I would recommend this Toyota dealership to anyone. Thank you Very happy with the service on my vehicle and the staff was very helpful and courteous. I would recommend this Toyota dealership to anyone. Thank you to Eric Olsen for all of his help. More

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Awesome . I will, I do and always will recommend this dealership. Top notch customer service for service, sales and body shop. I'm an insurance agent in the a . I will, I do and always will recommend this dealership. Top notch customer service for service, sales and body shop. I'm an insurance agent in the area, and refer my customers daily More

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Very professional and efficient Very respectful and efficient and able to talk about any problems concerning vehicle professionally. Explaining each problem that needed to be taken c Very respectful and efficient and able to talk about any problems concerning vehicle professionally. Explaining each problem that needed to be taken care of and what to expect. Highly recommended. More

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They wrecked my car I took my 2016 4 Runner in for a front end alignment and they wrecked my car before the work was even started. They still haven't fixed my vehicle. I took my 2016 4 Runner in for a front end alignment and they wrecked my car before the work was even started. They still haven't fixed my vehicle. More

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