Eric Lopez

Horrible. Bought 2022 Cadillac. They gave me two set of keys and one of them was not working. They said it was the battery and they would replace it and the Bought 2022 Cadillac. They gave me two set of keys and one of them was not working. They said it was the battery and they would replace it and they would call me when it is ready. After a week I CALLED THEM and they said the person that had the key went out of state and he locked my keys in his desk drawer, and they did not have a duplicate key. After another 3 weeks I contacted the salesperson, and he did not answer. I went to the dealership the following week and they handed my keys and said sorry we just had to replace the battery and after I tested the keys it was still not working. They said they would have to reprogram the keys and they would take it to the Cadillac dealership themselves. After couple of weeks since they never got a hold of me I went there myself and they still did not do anything about the keys. I asked to talk to the manager but after waiting about 30 minutes, he never came. So, I told the salesperson I would take the keys to Cadillac myself and the dealership assured me that if any cost arises than they would take care of the payment. After I took the keys to Cadillac, they informed me the key does not belong to this car and it would cost money to get it replaced. I went back to the dealership and asked to talk to the General Manager and he never came to address my concern. There was other issues with the car too which they said they would take care of but after purchasing the vehicle they showed no kind of concern but in the process of buying they said they would take care of everything. More

by POKHRELSANGAM832 Verified Customer Verified Customer

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Muy satisfecho, excelente servicio los empleados muy amables me gustó la atención y el tiempo de servicio amables me gustó la atención y el tiempo de servicio More

by Jdiaz5834 Verified Customer Verified Customer

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great snack, clean place, little bit of slow service in terms of service on car terms of service on car More

by claudialeija4 Verified Customer Verified Customer

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Great job. Wonderful experience at the Big Star Hyundai. Thanks for all of your customer service. Wonderful experience at the Big Star Hyundai. Thanks for all of your customer service. More

by VSLATTON Verified Customer Verified Customer

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I had a appointment in this morning 5/10/2022 for my 2022 sonata 1.6T limited when I spoke with Adrian Chapa along with the oil change that should of been complimentary anyway I advised Mr Chapa that my 2022 sonata 1.6T limited when I spoke with Adrian Chapa along with the oil change that should of been complimentary anyway I advised Mr Chapa that my blue link Calander is not working and my back camera is blurred in certain are and a loose wheel well panel need tighten first he said the oil change would not be free even though new car comes with and the extended I purchased and for the camera and all above he could not do today and also stated he could not schedule it to get done I needed to contact Kerr to get a needing an appointment to have the above corrected/fixed I have called Kerr main number with no response and email that she read still no response Big Star Hyundai should stand behind their new car warranty and service A very dissatisfied customer with service and the Big Star Hyundai More

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The worst ever buying experience ever. They offer gift cards as incentive to test drive and another to buy. Never honor the offers. Bait and switch w/ finance people who up the sales price. The WORST expe cards as incentive to test drive and another to buy. Never honor the offers. Bait and switch w/ finance people who up the sales price. The WORST experience ever.. More

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The Absolute worst experience you could have. Don’t go there don’t attempt to buy anything there. I went there to drive the 2 possible vehicles, they both were off the lot. The salesperson had plenty of there don’t attempt to buy anything there. I went there to drive the 2 possible vehicles, they both were off the lot. The salesperson had plenty of time to let me know they wouldn’t be there. Then he was too busy to meet with us. Brandon. Then getting raked over the coals price wise. Paying twice for delivery/destination charge. They’ll give you a 5,000 discount off the MSRP if you purchase this meaningless $3,000 package. My 2nd sales person Eric L. was horrible, talked to fast didn’t explain things well, and tried to Rob us. We came back 2nd day to drive car, It had BORD Feces over the hood. They didn’t clean the car before we drove it. It was there 3 hours before we arrived. 3 Hours and you can’t take off the bird crap off the hos? Finally after I sold my trade in to CarMax for $8,000 because they low balled me for $3,500 then $5,500. And it says on their website that they will add $500 to an appraised value. NOT! We walked out and went to Baytown Hyundai and walked away with the same car with lower miles for several thousand less. Seriously if you want to buy a car stay away from Ron Carter. Let’s just say this: I’ve lived within 10 miles of Ron Carter my entire life, I’ve bought 4 Hyundai’s in the past 30 years. I’ve never ever been able to successfully purchase a car from Ron Carter. More

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Purchased a 2021 Venue in December and have had my second experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option is a real bust - they can't help and don't get back to you), held for a brief time, then was told they were all too busy to take my call. I was asked to leave a message and told them I would but knew they would not call me back. Guess what, they did not. So I went in to the dealership the next day. About 6 service advisors, at least half playing on their phones - two looked up to see if they could help me. First I asked about them getting the message to call me back - deer in the headlights. Looked my name up on the computer... still nothing. So was asked what I needed... Asked about the 3 year, 36,000 mile complimentary service I was told I would receive with the purchase of my new Venue (confirmed this via the internet since the chat person, nor the person on the phone could tell me If I had this benefit). Told the service advisor (a very nice person) that I have always changed the oil in my vehicles at 3,000 miles - I was a professional mechanic for 10 years myself. Said my vehicle had 2,800 miles now but was planning a long trip and didn't want make the trip before changing my oil. Here's the Ron Carter/Hyundai response: Hyundai recommends oil changes at 7,000 miles, but we live in the Houston area which is considered a harsher environment where they recommend 3,700 mile oil changes. So, here's the way your complementary oil changes will work: Ron Carter will pay for your first change at 3,700 (won't do it before then), then Hyundai will pick up the 7,000 mile change, then YOU PAY for the next change, then Hyundai for the 14,000 mile, then YOU PAY, then... etc., etc. So, Hyundai recommends 3,700 mile changes in the place I live and purchased my car but the complimentary changes only apply to places I don't live - huh? Good job Ron Carter! Perhaps you might want to let the customer know just what your "complementary" oil changes will cost them up front. But remember to change the oil at 3,700 miles or the warranty might be voided (they did not tell me this but I know how this thing works). It's going to be a long haul until my car is out of warranty and I don't have to go to the Ron Carter service department for my "complementary and warranty" work. Next closest dealer is down in Texas City and I'm sure they don't want my business since I didn't buy my car from their dealership... but they do offer warranty for life! More

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Purchase a vehicle DONT WASTE UR TIME HERE GO SOMEWHERE ELSE We filled out an application and got pre approved online, the next day we went with all the documents the DONT WASTE UR TIME HERE GO SOMEWHERE ELSE We filled out an application and got pre approved online, the next day we went with all the documents the salesman run our information and choose a vehicle after all this they told us we can’t get a vehicle cuz we already own a vehicle from other dealers it’s been a year on time payment they check all this and came back and say u can’t get another car unless u put $5000 down, imagine they told us we were pre approved for 0 down...The reason I went there was they have a really good review but it was a sucky experience...and they told us we get a $250 gift card for visiting & the $250 gift card is a joke it’s a promotional gift card with 8 expensive online stores 6 of them got $25 and the other 2 $50 u can’t buy anything unless u pay some amount it’s just hilarious!!! More

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Excelent sales lady Veronica We were difficult customers yet Veronica was very patient. She was very professional and easy to deal with. Took the time to explain the car functio We were difficult customers yet Veronica was very patient. She was very professional and easy to deal with. Took the time to explain the car functions and even set up the phone to blue tooth. More

by thibaultra Verified Customer Verified Customer

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