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Eric Altman

Overview Reviews (51)

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Eric Altman

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Eric Altman | Page 2

Sales Manager

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

I have been working at Phil Fitts Ford & Lincoln for over 14 years. I enjoy the outdoors and just about anything with an engine. My favorite TV show is Ridiculousness and my favorite movie(s) are the Matrix Trilogy. I love what I do and I believe in take care of my customers the way I'd like to be treated too. Come in to Phil Fitts and I'll make sure you are the happiest customer our store has ever had!

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4.8

51 Reviews

Overview Reviews (51)

Dealership Experience

15 yrs, 2 mos

Industry Experience

15 yrs, 2 mos

Specialties & Trainings

Finance

Trucks

Sports Cars/Performance Vehicles

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4.8

51 Reviews

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51 Reviews of Eric Altman

January 26, 2024

Dealership Rating

Employee Rating

The vehicle I bought was unable to pass inspection only 4 months after I bought it. I understand the meaning of "As Is" and understand that the buyer should beware. However, you certainly expect far more f months after I bought it. I understand the meaning of "As Is" and understand that the buyer should beware. However, you certainly expect far more from a dealership of this size and standing. This vehicle had things wrong with it you just simply wouldn't expect, even of a non-certified pre-owned vehicle. Out of balance and alignment, all 4 break pad and rotors bad, in need of oil/filter change, drivers side heated seat not functional, back-up camera buggy. Again, I understand my responsibility when it comes to purchasing "As Is." But this disappointing experience, I think it's fair to share it. More

by rdimuccio2001

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino

Helpful 0

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Jan 27, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Feb 05, 2024 -

Phil Fitts Ford & Lincoln responded

While we do appreciate this sincere response, we must point out that numerous months after the purchase of an AS IS vehicle with over 100k miles on it and nearly 10 years old, we would not be able to compensate any monetary help towards repairs on this vehicle. We diligently encourage ALL of our customers to have their vehicle of interest checked with a trusted mechanic of their choice prior to their purchase to avoid these types of issues. We offer this option to anyone purchasing any vehicle. We also require an AS IS form that our customers sign acknowledging that they're AT RISK buying an older vehicle with a lot of miles on it. We have been in business for over 50 years because we make it a diligent practice to ensure people are awarded the ability to find out as much information as possible about their vehicle of interest with their own personal trusted shop/mechanic/technician prior to purchase. We certainly do not want bad reviews because of AS IS vehicles, but we believe we are doing everything we can with the utmost integrity to ensure that folks buying AS IS vehicles are aware of the potential problems they could encounter with said vehicle when they buy it from us. We are sincere in that we would love to make it right, however, our dealership has no way of compensating for an AS IS vehicle with any kind of issue almost 6 months after purchase. We wish you the best from the Phil Fitts Team!

Feb 05, 2024 -

rdimuccio2001 responded

Want to state publicly that believe it's a fair final comment from the Dealer. I agree it was on me to be more careful and discriminating. As originally stated ... I understand the meaning of As Is. The truth is that I was just shocked and taken aback at the extent of work that needed to be done to get the vehicle to be able to pass inspection. But I should have had the vehicle thoroughly inspected prior to purchasing. Have had good experiences with Phil Fitts (and the salesperson) in the past. Appreciate your responsiveness.

Feb 05, 2024 -

Phil Fitts Ford & Lincoln responded

We greatly appreciate your business. When you come back to purchase again, we will be sure to use this experience to apply further diligence, not just for you, but all customers moving forward. We thank you again for your understanding to this situation and look forward to a positively renewed effort as we continue to serve our customers here at Phil Fitts!

January 05, 2024

Dealership Rating

Employee Rating

Very pleasant to work with. I'm a 3rd time buyer and they are very friendly and do their best to assist you! I'm a 3rd time buyer and they are very friendly and do their best to assist you! More

by Lynn H

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Noelle

Helpful 0

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Jan 06, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Lynn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

September 19, 2023

Dealership Rating

Employee Rating

Working with Albee made the process easier, I didn’t feel pressured like at some other dealerships. The dealership had a great variety of vehicles to choose from. pressured like at some other dealerships. The dealership had a great variety of vehicles to choose from. More

by mburrelli59

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino, Mike Hietsch

Helpful 0

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Sep 20, 2023 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear that Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 23, 2023

Dealership Rating

Employee Rating

Everyone was very friendly and helpful. Albee was a sweetheart! Seemed very trustworthy and honest and was a pleasure to deal with. Overall a great experience. Albee was a sweetheart! Seemed very trustworthy and honest and was a pleasure to deal with. Overall a great experience. More

by migitdigit329

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino

Helpful 0

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Jul 24, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Albee and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you from the Phil Fitts Family

July 01, 2023

Dealership Rating

Employee Rating

Albee, Eric, Noel, ‘Mike’ and Rob all were tremendous to work with and made my truck purchase ecperience perfect! A nice professional and comfortable dealership. Loved the experience! work with and made my truck purchase ecperience perfect! A nice professional and comfortable dealership. Loved the experience! More

by Leo

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino, Brian Grantham , Mike/ Michaleia office next to parts.

Helpful 0

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Jul 04, 2023 -

Phil Fitts Ford & Lincoln responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car or truck they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

November 13, 2022

Dealership Rating

Employee Rating

Everyone is very friendly most of them know me when I go in and always take a minute to say Hi. Service Department is always on top of there game. Sales department is always there to help going out of there in and always take a minute to say Hi. Service Department is always on top of there game. Sales department is always there to help going out of there way to help. More

by beh2484

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino , Kenny from service

Helpful 0

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Nov 14, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

July 17, 2022

Dealership Rating

Employee Rating

Bought a car about 2 months ago I was told it was ran thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issue thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issues when it was supposed to have been run thru the shop before they sell a vehicle. So if anyone buys from them make sure things are changed and fixed before you buy any vehicle More

by Pamala2131

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Mike Hietsch, Brian Grantham, Luke Lord , Kevin Whitty

Helpful 1

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Jul 21, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Pamela, we'd love to address your concerns in detail. Thank you from the Phil Fitts Family

March 14, 2022

Dealership Rating

Boone was very nice to deal with. Satisified with our deal. He went out of his way to make us happy. Sylvia was very pleasant and professional. Satisified with our deal. He went out of his way to make us happy. Sylvia was very pleasant and professional. More

by cowhere

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Boone Lyons, Sylvia

Helpful 0

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Mar 15, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you from the Phil Fitts Family

March 07, 2022

Dealership Rating

Employee Rating

OUTSTANDING DEALERSHIP BOTH SALES AND SERVICE,THE BEST,JUST BOUGHT FROM RON IN ALES AND HE IS THE BEST.. BEST,JUST BOUGHT FROM RON IN ALES AND HE IS THE BEST.. More

by jveon

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rod Franzi, Tony Oliva , Becki Davison, Kevin Whitty

Helpful 0

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Mar 08, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

Mar 08, 2022 -

jveon responded

Thanks again, even after we did the deal Ron was one of the best to meet our needs, everyone at the dealership was so kind and helpful thanks again. Kenny in service is outstanding along with all the staff.

February 25, 2022

Dealership Rating

I would'nt deal with Phil Phitts for yrs. Brian Hietch brought me back. He is the real deal. He will tell you everything up front and work with you until you are satisfied. I would recomm Brian Hietch brought me back. He is the real deal. He will tell you everything up front and work with you until you are satisfied. I would recommend Brian and Phil Phitts to anyone. More

by jbudai327

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Hietsch

Helpful 0

Report | Print

Feb 27, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

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Eric Altman | Page 2

Sales Manager

Phil Fitts Ford & Lincoln

51 Reviews of Eric Altman

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