Eric Altman
Eric Altman at Phil Fitts Ford & Lincoln
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Eric Altman

Sales Manager

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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4.7
48 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 14 years. I enjoy the outdoors and just about anything with an engine. My favorite TV show is Ridiculousness and my favorite movie(s) are the Matrix Trilogy. I love what I do and I believe in take care of my customers the way I'd like to be treated too. Come in to Phil Fitts and I'll make sure you are the happiest customer our store has ever had!

Dealership Experience

15 yrs, 1 mo

Industry Experience

15 yrs, 1 mo

Specialties & Trainings

Finance

Trucks

View more specialties & trainings
4.7

48 Reviews

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48 Reviews of Eric Altman

May 21, 2024

Dealership Rating
Employee Rating

Dan Duncan our salesman was exceptional! Very knowledgeable and made the experience very easy .. loved working with him More

by mstepuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Duncan

May 21, 2024

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

May 09, 2024

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Employee Rating

Really great experience from start to finish. Will definitely go there next time I’m ready to buy. More

by bethcollins70
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Knauf

May 10, 2024

Phil Fitts Ford & Lincoln responded

Beth, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 19, 2024

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Dan was a wonderful salesman in helping us purchase our 2022 Ford truck. Found out, when I was telling my friend about buying a truck, Dan was her salesman also. She had wonderful things to say about him More

by JOHNTHOM12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Duncan

Apr 21, 2024

Phil Fitts Ford & Lincoln responded

It's great to hear that Dan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

April 18, 2024

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I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet More

by Rosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 21, 2024

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They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 20, 2024

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This is my second truck from Phil Fitts Ford. This one is brand new. Dan D the salesman was fantastic to deal with. I’ll be buying all my vehicles from Phil Fitts Ford. Great owner all the way do More

by Jrude4732
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dan delivered such a great experience! Thank you from the Phil Fitts Family

January 30, 2024

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Everything that had to do with the sale was great. David was exceptionally helpful and professional. He is aan asset to your dealership. More

by tom.mordecki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2024

Phil Fitts Ford & Lincoln responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

January 26, 2024

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The vehicle I bought was unable to pass inspection only 4 months after I bought it. I understand the meaning of "As Is" and understand that the buyer should beware. However, you certainly expect far more f More

by rdimuccio2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino

Jan 27, 2024

Phil Fitts Ford & Lincoln responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Feb 05, 2024

Phil Fitts Ford & Lincoln responded

While we do appreciate this sincere response, we must point out that numerous months after the purchase of an AS IS vehicle with over 100k miles on it and nearly 10 years old, we would not be able to compensate any monetary help towards repairs on this vehicle. We diligently encourage ALL of our customers to have their vehicle of interest checked with a trusted mechanic of their choice prior to their purchase to avoid these types of issues. We offer this option to anyone purchasing any vehicle. We also require an AS IS form that our customers sign acknowledging that they're AT RISK buying an older vehicle with a lot of miles on it. We have been in business for over 50 years because we make it a diligent practice to ensure people are awarded the ability to find out as much information as possible about their vehicle of interest with their own personal trusted shop/mechanic/technician prior to purchase. We certainly do not want bad reviews because of AS IS vehicles, but we believe we are doing everything we can with the utmost integrity to ensure that folks buying AS IS vehicles are aware of the potential problems they could encounter with said vehicle when they buy it from us. We are sincere in that we would love to make it right, however, our dealership has no way of compensating for an AS IS vehicle with any kind of issue almost 6 months after purchase. We wish you the best from the Phil Fitts Team!

Feb 05, 2024

rdimuccio2001 responded

Want to state publicly that believe it's a fair final comment from the Dealer. I agree it was on me to be more careful and discriminating. As originally stated ... I understand the meaning of As Is. The truth is that I was just shocked and taken aback at the extent of work that needed to be done to get the vehicle to be able to pass inspection. But I should have had the vehicle thoroughly inspected prior to purchasing. Have had good experiences with Phil Fitts (and the salesperson) in the past. Appreciate your responsiveness.

Feb 05, 2024

Phil Fitts Ford & Lincoln responded

We greatly appreciate your business. When you come back to purchase again, we will be sure to use this experience to apply further diligence, not just for you, but all customers moving forward. We thank you again for your understanding to this situation and look forward to a positively renewed effort as we continue to serve our customers here at Phil Fitts!

January 05, 2024

Dealership Rating
Employee Rating

Very pleasant to work with. I'm a 3rd time buyer and they are very friendly and do their best to assist you! More

by Lynn H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noelle

Jan 06, 2024

Phil Fitts Ford & Lincoln responded

Hi Lynn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

September 19, 2023

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Employee Rating

Working with Albee made the process easier, I didn’t feel pressured like at some other dealerships. The dealership had a great variety of vehicles to choose from. More

by mburrelli59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino, Mike Hietsch

Sep 20, 2023

Phil Fitts Ford & Lincoln responded

We are very happy to hear that Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

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