Drew Brown | Page 17

Absolutely the most outstanding service!!! I've been buying cars from Brent Brown for years and their sales staff is wonderful! Always smiling and working hard to get you the best deal for a ve I've been buying cars from Brent Brown for years and their sales staff is wonderful! Always smiling and working hard to get you the best deal for a vehicle!! They also offer to set up your first service appointment for you! Setting my most recent service appointment was very easy and fast! They made sure to help me schedule a time that would work best with my crazy schedule. They confirmed the appointment with me which I appreciated! I met with Josh Tanner who is always smiling and in a great mood when I come in to have my vehicle service. I recommend everyone to ask for him!! He is such a great guy and always goes above and beyond to make sure his clients are happy, educated about their vehicles service needs, updated on the status of their car and following up to make sure everything is going good with their vehicle. Thanks for truly bending over backwards Josh!! More

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This is how car buying should be This was the best car buying experience my wife and I have ever had. We've had some stressful car buying at other dealers in the past. We found a car This was the best car buying experience my wife and I have ever had. We've had some stressful car buying at other dealers in the past. We found a car that we were interested in on a Sunday. On Monday I requested a quote on the internet and within 30 minutes I received an email from Maddy with the price. Then she called to see if we would like to take a test ride. The price she quoted was exactly what my research said it should be. When we entered the dealership we met with Drew Brown and went to drive the car. He was very thorough explaining everything about the car and we said we'll take it. Drew wrote up our contract and took us to Rory Hayward in the finance office to finish the paper work. That was it. I don't think we were there more than 3 hours. Way to go Brent Brown Toyota. Highly recommended. More

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Exceptional service I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. T I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. They offered a shuttle, but I decided to wait. While waiting, I spoke to both Brent and Drew Brown, who greeted me politely and offered assistance. These are good men and I consider both of them friends. My wait was supposed to be over an hour. It ended up being around 40 minutes. I was pleasantly surprised. The car was in good shape and I felt I had really been treated like a superstar. Thanks for making me feel special! This is a great dealership and one that I will continue to shop at. I will also refer my family and friends. Thanks again, Jack May More

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Great deals and great staff (with an exception) My wife and I were in the market for a new car. We decided to visit the Brent Brown Toyota. All of the staff we encountered while selecting a car were My wife and I were in the market for a new car. We decided to visit the Brent Brown Toyota. All of the staff we encountered while selecting a car were very friendly, and above all, patient. They did not push us to buy, and took our input into account. Unfortunately for my wife and I, the good service stopped there. We met with a person who recommended some care options for our new car, and didn't try to push us to buy the care package at full price. I wasn't thrilled at increasing our monthly payment, but I accepted it. The 'finance manager' we worked with was not friendly at all. (His name esacapes me at the moment) He knew we were at a monthly payment that worked with our budget and he still kept pushing for us to increase our monthly payment to accommodate these extra services. He did not take our input into account, and had to be told no multiple times before he would back down. To add insult to injury, this 'finance manager' called me up later to clarify an issue. When I informed him that I was ill (with the flu), he ignored that information and carried on as if nothing was wrong. This 'finance manager' needs to be taught some serious customer service and soft skills. I feel bad saying this, but I hope he is not around when our lease is up in three years. More

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GOOD EXPERIENCE I WAS RETURNING A LEASE VEHICLE AND WHILE TALKING TO DREW WE MADE A GOOD DEAL ON A 2013 HIGHLANDER. LESS STRESS IS THE KEY FOR ME TO BE A RETURNING CU I WAS RETURNING A LEASE VEHICLE AND WHILE TALKING TO DREW WE MADE A GOOD DEAL ON A 2013 HIGHLANDER. LESS STRESS IS THE KEY FOR ME TO BE A RETURNING CUSTOMER, I WILL BE RETURNING TO BRENT BROWN FOR A FUTURE PURCHASE. More

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Great Experience Drew was amazing. He was not pushy in anyway. He answered all of our questions. He even held the door and closed it for my wife when we test drove Drew was amazing. He was not pushy in anyway. He answered all of our questions. He even held the door and closed it for my wife when we test drove the vehicle. I was very impressed. The vehicle was priced a little high, but that was my fault for not asking for an NADA report to compare. We love the vehicle that we purchased and will deferentially consider Brent Brown in the future! More

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Great service led to sale. A few months ago I was shopping for service on my 2000 Tacoma, belts and water pump. Brent Brown service pricing was $200 less than other Toyota deale A few months ago I was shopping for service on my 2000 Tacoma, belts and water pump. Brent Brown service pricing was $200 less than other Toyota dealerships and some private shops. In addition, they had my Tacoma finished earlier than anticipated. This is why when I decided to buy a new car, I went to Brent Brown. Drew Brown was my sales person, he took a great deal of time helping me choose the car I wanted and the payment range that fit my budget. I didn't take the car home that day and when I did pick it up, Drew was off so Devin helped me by showing me all the features. Financing was quite painless as well. The reason I give price 4 stars is, I thought the price we talked about for purchase would be the same as for lease. I chose lease option to keep payment where I need them, there was quite a difference. More

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Awesome experience at a car dealership!!!! Drew had everything ready to go when we got there after a 2 hr. drive!! Have already recommended him to two co-workers. I wouldn't buy a car anywher Drew had everything ready to go when we got there after a 2 hr. drive!! Have already recommended him to two co-workers. I wouldn't buy a car anywhere else!!!!! More

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Brent Brown is the place to go! I will never buy a car from anywhere other than Brent Brown ever again. Drew was so helpful and friendly throughout the whole process and went above a I will never buy a car from anywhere other than Brent Brown ever again. Drew was so helpful and friendly throughout the whole process and went above and beyond my expectations! He didn't pressure or try and sway me towards something other than what I wanted like other dealerships do. Thank you, Drew! More

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Very Professional Drew was the best. Made me feel like I had known him forever. He was informative and down to earth. Very loyal. Thanks Brent Brown. All had 5 stars. Drew was the best. Made me feel like I had known him forever. He was informative and down to earth. Very loyal. Thanks Brent Brown. All had 5 stars. More

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