Denis Esapa | Page 3

Picked up car after waiting a year for delivery. Jim Ellis sales staff was very helpful and knowledgeable and made it a painless process. Jim Ellis sales staff was very helpful and knowledgeable and made it a painless process. More

Helpful 0

Report | Print

Excellent service from Denis, good financing and helped ensure the original deal moved through the lender even after a few stalls. ensure the original deal moved through the lender even after a few stalls. More

Helpful 0

Report | Print

Denis Escapa was wonderful to work with. Great knowledge and attitude. Thanks for helping us with our car purchase! Great knowledge and attitude. Thanks for helping us with our car purchase! More

Helpful 0

Report | Print

When I went to pick my truck up (I drove all the way from Portland, TN), the check engine light was on, so I left it there, and they fixed it under warranty immediately, then gave me a free Line-X bed liner Portland, TN), the check engine light was on, so I left it there, and they fixed it under warranty immediately, then gave me a free Line-X bed liner and shipped the truck to me and hour north of Nashville, TN and it had a full tank of gas when it arrived! They also told me they would sell me a warranty at their cost if I choose to do that! They couldn't have been nicer about it! Very responsive customer service! I will buy from them again! More

Helpful 0

Report | Print

The staff was friendly, and had competitive rates on their vehicles. Overall a good experience their vehicles. Overall a good experience More

Helpful 0

Report | Print

Had a great experience here purchasing a quality used car for our 16 year old. Denis was a pleasure to work with. Sales process was fast, friendly, and efficient. for our 16 year old. Denis was a pleasure to work with. Sales process was fast, friendly, and efficient. More

Helpful 0

Report | Print

Great experience today with Dennis. I highly recommend Jim Ellis Ford for a no pressure sales environment. I will definitely be back. I highly recommend Jim Ellis Ford for a no pressure sales environment. I will definitely be back. More

Helpful 0

Report | Print

They were straight and to the point. Ordered a car through them and came to pick it up shortly after it was ready. Ordered a car through them and came to pick it up shortly after it was ready. More

Helpful 0

Report | Print

Repeat customer. Best of service. Great to work with. Denis and John were the best! Will shop Jim Ellis again. Best of service. Great to work with. Denis and John were the best! Will shop Jim Ellis again. More

Helpful 0

Report | Print

In the fast food industry, Chic fil A is the gold standard for customer service. In fact, they have set the bar so high that customer service in almost every other industry is regularly compared to t standard for customer service. In fact, they have set the bar so high that customer service in almost every other industry is regularly compared to them. It's called "Chic fil A" service. Why am I talking about food on a car dealer website? It's because Jim Ellis Ford Sandy Springs pulled a "Chic fil A" and delivered, literally, the best customer service I've EVER experienced at car dealership! The story deserves to be told in full so that the nuance of the experience doesn't get missed, but I'll have to give the jacket blurb version for now: Purchased a 2013 Ford Explorer on a Tuesday and left it at dealership for servicing, etc. Picked up vehicle the following Friday. 4 days later, the check engine light comes on. I take the car back to the dealership fully expecting the "you bought a used car" run around. That, as you can imagine, did NOT happen. Denise, Althea and Donna, in that order, immediately began to do what was necessary to rectify the problem. Each of them, in addition to another salesman, seemed genuinely unhappy that this problem had occurred. Within the hour, my vehicle was sent to diagnostics (it was a bad catalytic converter). They put me in a loaner and fixed the vehicle without so much as hint of me coming out of my pocket. This dealership showed up big time and will ALWAYS have a customer, and an advertiser, in me. Also, I want to commend my original salesperson, Denis Esapa, for his great job in listening to me rather just focusing on making a sale. More

Helpful 0

Report | Print