Kameelah Sims

Incredible customer service! If you are looking to step back in time when dealerships cared and gave the highest quality service, then look no further. You need to call Louis Tho If you are looking to step back in time when dealerships cared and gave the highest quality service, then look no further. You need to call Louis Thompson III at Jim Ellis Ford! Having shopped, researched, called a ridiculous number of dealerships, I had done my due diligence. I knew exactly what I was looking for both in my next vehicle and expected level of service. Louis and his team exceeded my expectations! My questions were answered quickly, directly, thoroughly, and respectfully. Louis provided exceptional communication and a personalized experience. He truly lives the Jim Ellis Mission to treat customers as family. I also want to thank Shaun and Andre for their prompt and courteous interactions. It is extremely refreshing to have a dealership call you back and follow-up. They worked with our unique, expedited timeline. The contract was not only transparent and honest, but we landed a great deal. This is the third vehicle I have owned and the first brand new vehicle purchased. Thank you, Louis and the Jim Ellis team for making our whole experience a cherished memory. Much appreciated. Keep letting your light shine! More

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I had a very smooth time buying my Mustang Mach-E from Jim Ellis Ford. The team (Horatius, Key, and Muhammad) made the purchase process simple and quick. No games, no elongated back and forth. This is how Jim Ellis Ford. The team (Horatius, Key, and Muhammad) made the purchase process simple and quick. No games, no elongated back and forth. This is how easy car buying should be. Thank you. More

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They were straight and to the point. Ordered a car through them and came to pick it up shortly after it was ready. Ordered a car through them and came to pick it up shortly after it was ready. More

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Jim Ellis Ford in Sandy Springs (Georgia) provided top-notch service in the buying process. Everyone was very professional and courteous. I found the exact vehicle I was looking for at a great price. top-notch service in the buying process. Everyone was very professional and courteous. I found the exact vehicle I was looking for at a great price. In fact, the online price was lowered during the purchasing process, and the reduced price was lowered on the spot! I feel that I got a great deal on a great vehicle and with great service. There was a minor xxxx-up in getting the rebate documentation for the Clean Vehicle tax rebate program, but the VP of the Ford Division at Jim Ellis got involved to ensure that everything was taken care of properly. I really appreciate Jim Ellis Ford in Sandy Springs going the extra mile to ensure 100% customer satisfaction in all areas, from sales to finance and follow-up. Thanks! More

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