Mick Dupuis

The buying process overall was fantastic. Communication was great. Armand was very nice and personable. However, At times it felt like there was a delay in communication with Armand. I would Communication was great. Armand was very nice and personable. However, At times it felt like there was a delay in communication with Armand. I would call or text and it would take hours for him to respond. After the purchase not so much. I kept reviewing my FordPass app to confirm if the 42,000 points from the purchase of the vehicle had posted. I found out nearly a month later that no one ever entered the information into the system. I attempted to reach out to Armand regarding the situation and he never responded. I unfortunately had to call twice in one day before a sales manager finally entered the information while I was on the phone. More

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Thom and the team at Jim Ellis Ford were easy to work with, answered all my questions and offered many different flexible options. They were as low pressure as it gets, and the dealership had tons of sto with, answered all my questions and offered many different flexible options. They were as low pressure as it gets, and the dealership had tons of stock to choose from. I would definitely skip any other local dealership to shop here again. More

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I love the way I was treated from the moment I was greeted by Pam. Louis and took care of all the details while André made the financing too easy. The whole process was overseen by Mick Dupuis,the man greeted by Pam. Louis and took care of all the details while André made the financing too easy. The whole process was overseen by Mick Dupuis,the manager. Jim Ellis has a great team here. Thank you, all! More

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Straight forward and quick, not wasting a lot of time on side issues. Thank you Louis! side issues. Thank you Louis! More

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The staff was very friendly and helpful. It made the entire process easy from the start. It made the entire process easy from the start. More

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We had a great experience with Robert (sales associate) Andre (finance manager) and Mick at Jim Ellis Ford. The whole team listened to what we wanted and, more importantly, listened to what we did not want Andre (finance manager) and Mick at Jim Ellis Ford. The whole team listened to what we wanted and, more importantly, listened to what we did not want. They all made the whole experience pleasant ,with no unwanted pressure. More

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LT’s customer service was fantastic. He answered every question and concern I had and fit the vehicle to my and my family’s needs. He answered every question and concern I had and fit the vehicle to my and my family’s needs. More

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Awesomeness! !! I walked in at 11:30am and was out with my new truck at 2:10pm🔥🔥🔥🔥🔥 Robert was my salesperson, he was very tentative to my needs. He worked w !! I walked in at 11:30am and was out with my new truck at 2:10pm🔥🔥🔥🔥🔥 Robert was my salesperson, he was very tentative to my needs. He worked with me answered all my questions and even came in on his day off! Leo(Mr Finance) wasn't just a numbers guy! He was down to earth! We shared life lessons! He broke down everything before I signed anything. He even worked with a sister. I had budget, and there was no pressure. He gave me time, so I can get everything I will need in the future. Sitting by myself for a few, I saw the other employees communicating and working together. Hospitality was very nice and warm. The place itself was elegantly cleaned. I felt like a queen, more importantly special. Not a number or a dollar sign. They both worked very hard to give me what I wanted and at the same got to know me! My only negative issue was very small, I didn't get that new car ribbon! Don't judge me!😎 Other than that, these guys made my week. The initial negative reason that brought me to them went away when I met these guys!♥️♥️♥️♥️♥️ I would definitely recommend this place and these people when your ready to buy a vehicle! Top tier!!!🙌🏾👍🏾🫶🏾 Sidebar: Do your homework first! Help them help you!!! I guarantee you will get the same feeling I got! I smiled all the way home!!!♥️ More

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When I went to pick my truck up (I drove all the way from Portland, TN), the check engine light was on, so I left it there, and they fixed it under warranty immediately, then gave me a free Line-X bed liner Portland, TN), the check engine light was on, so I left it there, and they fixed it under warranty immediately, then gave me a free Line-X bed liner and shipped the truck to me and hour north of Nashville, TN and it had a full tank of gas when it arrived! They also told me they would sell me a warranty at their cost if I choose to do that! They couldn't have been nicer about it! Very responsive customer service! I will buy from them again! More

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Very friendly and knowledgeable and willing to negotiate on the vehicle. I would highly recommend Jim Ellis Ford. on the vehicle. I would highly recommend Jim Ellis Ford. More

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