Dellis Montell Jr. | Page 3

I have been a customer at Santa Monica BMW for the past 3 yrs and the customer service is superb! Cesar the service manager and his team always take of me and my high mileage 5 series! His Service technician yrs and the customer service is superb! Cesar the service manager and his team always take of me and my high mileage 5 series! His Service technicians are the best in the business and always go above and beyond! My 5 series has 118k and drives like it’s brand new straight from the factory! It’s like having your own professional pit crew and im the formula 1 driver!! 🏁🏎️ More

by MARK.LEDERMAN Verified Customer Verified Customer

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Very professional and helpful. Appreciated the input on the different cars and what was special about each model. Appreciated the input on the different cars and what was special about each model. More

by Judy Verified Customer Verified Customer

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Always love working with Gary. He is knowledgeable, easy to work with , efficient and respects your time. Great to work with He is knowledgeable, easy to work with , efficient and respects your time. Great to work with More

by EBAKER3 Verified Customer Verified Customer

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This is my 15 or more car I bought and turned into Santa Monica BMW. Their customer service is the best in the biz. I don't even look at others dealers. No onther place can give the customer service SMBMW Monica BMW. Their customer service is the best in the biz. I don't even look at others dealers. No onther place can give the customer service SMBMW does More

by EBAKER3 Verified Customer Verified Customer

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Great service. The appoint are always on time and work is excellent. There is an update after service whether they suggest new tires or wipers etc The appoint are always on time and work is excellent. There is an update after service whether they suggest new tires or wipers etc More

by HOMERUN183 Verified Customer Verified Customer

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Santa Monica BMW consistently provides excellent customer service. Everyone at the dealership is friendly and professional. service. Everyone at the dealership is friendly and professional. More

by FERGALU Verified Customer Verified Customer

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Rob was great. Very knowledgeable, courteous, great customer service. He was extremely professional and was able to explain everything. Very knowledgeable, courteous, great customer service. He was extremely professional and was able to explain everything. More

by LOUMERC Verified Customer Verified Customer

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Richard was extremely helpful. It was a real pleasure. Would recommend him and the dealership. Looking forward to my first BMW experience. It was a real pleasure. Would recommend him and the dealership. Looking forward to my first BMW experience. More

by BARRYHBROWN Verified Customer Verified Customer

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Efficient courteous service. Met by a friendly service tech who referred me to a service representative. Met by a friendly service tech who referred me to a service representative. More

by PATSPIVAK Verified Customer Verified Customer

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i bought my car directly from the owner of Santa Monica BMW. i purchased many "extra" repair/maintenance policies. i have discovered that one policy i was specifically told i had that, in fact, i do not. BMW. i purchased many "extra" repair/maintenance policies. i have discovered that one policy i was specifically told i had that, in fact, i do not. after spending literally several hours with some third party insurance company that handled that particular policy and being denied, i called the owner of Santa Monica BMW. i did not hear back from him. in addition, i was told that i could see him on a particular day and time. when i showed up, he was not there. he has never returned the several messages i left for him. i consider this poor customer service. More

by paul.vogel Verified Customer Verified Customer

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