Debbie Conyers

I just want to say it’s shame the way they lie to customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-sign customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-signer. Now I was honest you can have been honest with a turn me away instead of all hype about incentives, etc and knowing xxxx well y’all won’t going to approve me. It should be a crime to waste people time when you already knew at the beginning. To be honest, I have always been upfront about credit issues anytime I come to Nissan of Richmond just for them to gaslight me and convince me to do a credit report. I know my credit issues and how bad it is and will be challenging.My thing is when a customer is honest with y’all and you know as a salesman that it’s not going to be approved. How about be honest with your customers instead of running the credit reports and now a customer has multiple inquiries when bring the score down any more. I have a car I have brought in the past from Nissan of Richmond but I know I’m just a number and my feelings don’t mean nothing. But I can honestly say I will never purchase a car from Nissan of Richmond ever because all they do is lie to you on what they can do for you, have you sitting for hours, don’t allow you pick out your own ride, they have it already pick out for you, and just a waste. I came in for service and they the one came for me and knew xxxx well I won’t leaving with a new ride. Just leave customers alone More

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Ms.Debbie is the best ! She is always happy and helpful when i come in and i always look forward to seeing her when i get my car serviced! when i come in and i always look forward to seeing her when i get my car serviced! More

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Too over 4 hours to buy the car including the test drive. Negotiation was tense but favorable. Negotiation was tense but favorable. More

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This service department is a joke! They lie repeatedly. My brakes failed tonight coming home They lie repeatedly. My brakes failed tonight coming home More

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The people checking in don’t know information, check out people are rude. They did the wrong service. Never going back! people are rude. They did the wrong service. Never going back! More

by mwhite0910 Verified Customer Verified Customer

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I first called Khalil bc my son’s car had to be towed to the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked at that day or the day after. I had left several messages for Khalil with no return call. The only call we ever received was to see if we wanted to trade the car in. Really? My husband ended up going to the dealership to see what the status was and we got the run around. To make a long story short, a month later we picked up the car after calling and visiting several times. Then found out the car battery was not even secure inside, Connected to nothing and banging against the inside. We will never go to this dealership for any repairs and definitely not to purchase from ever again. More

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Stephon and Harry did an excellent job taking care of us every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both o every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both of us and heard our concerns. Looking forward to taking our new truck out for a date night! More

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I wrote a negative review earlier, but I take it all back. I brought a brand new tire last week from this dealership. Over the weekend I found a bubble in the sidewall. As you can imagine I was shocked, back. I brought a brand new tire last week from this dealership. Over the weekend I found a bubble in the sidewall. As you can imagine I was shocked, afraid, surprised - many emotions. I brought the tire back to Nissan of Richmond. At first I was given wrong information. However, after speaking with the Parts and Service Director, Mr. Hornbeck, I have nothing but good things to say about the leadership team here! I support any business that makes an effort to right a wrong. This is a good place, with great service and great people! Thanks again! I’ve been going here for years and will continue to get my car serviced here. More

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The service that I receive from Debbie/Scott is exceptional. I have been requesting to speak with the GM or someone higher and have not received an update on my message. I am provided great service exceptional. I have been requesting to speak with the GM or someone higher and have not received an update on my message. I am provided great service when I visit the dealer however I have some concerns based on my vehicle repairs and work that has not been performed that was stated that it was done. More

by Bernita Verified Customer Verified Customer

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Debbie is EXTREMELY helpful every time that I drive into the building for service! I appreciate her going out of her way countless times to help me out the building for service! I appreciate her going out of her way countless times to help me out More

by GROATRM Verified Customer Verified Customer

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