Alki Nickolaou
Alki Nickolaou at Nissan of Richmond
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Alki Nickolaou

Service Advisor

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

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3.8
20 Reviews

Dealership Experience

1 yr

Industry Experience

2 yrs, 5 mos

Languages Spoken

Greek Greek

3.8

20 Reviews

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20 Reviews of Alki Nickolaou

October 13, 2023

Dealership Rating
Employee Rating

Stephon and Harry did an excellent job taking care of us every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both o More

by justinaa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Stephon and our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Jennifer Herrera Owner Loyalty Manager

July 31, 2023

Dealership Rating
Employee Rating

Everything I was told from the guys who sold me my car was a complete lie. More

by Never buying another car here
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2023

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 31, 2023

Dealership Rating
Employee Rating

The team is very helpful making the experience of taking my vehicle in for service a good one every time. Thanks More

by SFOUBERT68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Hornbeck, Debbie Conyers, Khalil Smith , Karra O'Bryan, Johnny Prince, Kavon Smith

Jul 31, 2023

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 29, 2023

Dealership Rating
Employee Rating

xxxx poor service couldn’t find the problem with my car couldn’t understand that I didn’t want to trade my car in . Didn’t understand that I didn’t have an engine light on after we gave them a print out fr More

by SMHARRISON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2023

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 29, 2023

Dealership Rating
Employee Rating

Timely oil change, appreciate the convenience, budget friendly complimentary service, efficient service department, clean facilities More

by demetria.woodson
Recommend Dealer
Yes

Other Employees Tagged: Khalil Smith

Jul 31, 2023

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 28, 2023

Dealership Rating
Employee Rating

Very dedicated to the service they do for the customers and go into deep conversations when they explain what the issue was and what needs to be done to fix it. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Hornbeck, Debbie Conyers, Khalil Smith , Karra O'Bryan, Johnny Prince, Kavon Smith

Jul 28, 2023

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 28, 2023

Dealership Rating
Employee Rating

My car took longer than it should have My car was supposed to be there for 3hrs or so and it took them 3 days. More

by yanarsaad2
Recommend Dealer
No

Other Employees Tagged: Alki Nickolaou

Jul 28, 2023

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration for our training process. Paula Quick Owner Loyalty Manager

July 26, 2023

Dealership Rating
Employee Rating

Was able to take care of the problem quickly after explaining what they found.wrong More

by ATKINSONS84
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 25, 2023

Dealership Rating
Employee Rating

0 STARS. On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/2 More

by reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Hornbeck, Debbie Conyers, Khalil Smith , Karra O'Bryan, Johnny Prince, Kavon Smith

Jul 25, 2023

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 25, 2023

Dealership Rating
Employee Rating

Good and great customer service on time mechanics clean waiting areas and associates always keep you informed of what is taking place with your vehicle 😀 More

by JayJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2023

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

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