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Deanna Andrews
Deanna Andrews at Beck & Masten Buick GMC South
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Deanna Andrews | Page 3

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.5
103 Reviews
4.5

103 Reviews

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103 Reviews of Deanna Andrews

December 20, 2022

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Employee Rating

very disappointed in your service department. I will be using s different service department going forward. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

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Dec 22, 2022

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 20, 2022

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Employee Rating

The service department was extremely helpful and kept me informed of the status of the work. More

by 59jenice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 21, 2022

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2022

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Employee Rating

Everything was good. Good communication and service. They were on time and already let me know what I need done on my next trip. More

by devin.priddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

Helpful
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Dec 13, 2022

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

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Employee Rating

Very knowledgeable and experienced guys. Highly recommended to my friends and others. Good work and excellent Comunication. More

by Anna_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Dec 12, 2022

Beck & Masten Buick GMC South responded

Anna, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

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Employee Rating

They took care of me in a timely manner. I will come for work when needed. More

by W.sandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

Helpful
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Dec 09, 2022

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2022

Dealership Rating
Employee Rating

The service department was great! My car wasn’t acting right. I took it to the dealership and the service department knew exactly what was wrong with it. They diagnosed the problem an More

by Chelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez , Hannah Wilson

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Nov 18, 2022

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

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Employee Rating

They did what I asked them to do! Did find a lot of stuff to raise the bill. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

Helpful
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Nov 14, 2022

Beck & Masten Buick GMC South responded

Thank you for this review. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

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Employee Rating

The whole staff is very reliable, very knowledgeable, courteous and very helpful. The staff is also punctual. More

by jshcpe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 14, 2022

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 22, 2022

Dealership Rating
Employee Rating

Great service with great people love the way they treat me and the way they handle my needs More

by MAC2968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Ada Pasasin, Orlando Pasasin, Gaby Cano, Frany Zepeda, Arturo Gonzalez

Helpful
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Oct 25, 2022

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 21, 2022

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Employee Rating

Keep doing the great job as always guys I really like your job and performance. More

by Matondo Nzombo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Arturo Gonzalez

Helpful
Report | Print
Oct 24, 2022

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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