David Ellis | Page 2

Horrible Overall Experiences Purchased a certified pre owned MB ML250 in April 2017. The car had the remainder of its factory warranty and an additional 1 year unlimited mileage Purchased a certified pre owned MB ML250 in April 2017. The car had the remainder of its factory warranty and an additional 1 year unlimited mileage warranty from the date of purchase. After about a month, the check engine light came on. I called and was told it would be 3-4 days to get it in because they had no loaner cars. I asked if it was ok to drive the vehicle because again, the check engine light was on. I was told yes.....I brought the vehicle in, and after aabout 3 days got the vehicle back. About another 3-4 weeks later, check engine light is on again. Call, wait, bring it in. Receive a text message asking if it is ok to put 30-60 miles on the car. I replied that I would rather them not, but if that was the only way to test then go ahead. I noted the mileage when I dropped it off and when I picked it up noticed that the car had been driven 480 miles. I was told that was to test it and make sure the light would not come back on. It turns out that RBM allows there technicians to drive customers vehicles to and from home and that this particular tech lived near the airport. I would have never given the ok for my vehicle to be driven almost 500 miles! I also noticed that the outside of the vehicle was filthy. I did not even mention that. I did speak to Craig Beauchamp, the service manager. I was told, sorry, that he could see my text with the hesitation about 30-60 miles, but that there was no way to "roll back the odometer". I was not asking them to do that nor would I ever ask someone to do something illegal. Not what you tell the customer. I recently had an issue with the vehicle "jerking" and have had it make a loud banging noise coming from the transmission. When I called to make an appointment, I was told it would be 8 days before I could bring it in. Again, no loaner vehicles. I mentioned to the lady in service that perhaps I should bring it to another dealer outside of the RBM family/ownership? Her reply was ok.....my reply was ok? That should not be ok. I asked to have David Ellis or Craig Beauchamp to give me a call.......never heard from either. Instead, Cameron Davis, a service advisor called me. I asked him why he was calling me back since I had asked for Craig or David to call me back. First of all, I should not be having all these issues with this vehicle. Second, if you do have a customer having service issues and have had the problems like I have had, you should be doing everything you can to make things right. This dealer obviously does not have enough loaner vehicles. I am just not used to a place of business not at least putting effort into making things right. Bring your vehicle to Nalley Lexus for service or even an oil change. You get the car back vacuumed and washed. Here, you will be lucky to even get your car in for service and when you get it back it will be dirty and perhaps driven to Macon for all you know. More

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RBM of Alpharetta has a terribly run service department! I made a service department appointment a week ago and arrived as scheduled. The service writer Melissa indicated that service was running behind and I made a service department appointment a week ago and arrived as scheduled. The service writer Melissa indicated that service was running behind and the routine "B service" I was in for may take longer than expected. TWO and a HALF days later my car was ready. Mind you, this was an oil change, air filter change, and top off the air in the tires. Down the street at 100 other places this takes 20 minutes. (and typically costs a tad less than the $500 the dealership charges). When my car was finally done, I came to pick it up, paid my bill then proceeded to wait 25 minutes for the car to be brought up, despite the fact that 4 porters, valets, greeter were standing around talking and texting on their phones with NO other customers in the service drive. Following the experience I e-mailed the Dealer Principal, the General Mgr, and the Service Manager. The only follow up I received was a call from the service writer I dealt with, Melissa. More

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Nice people at RBM This is the second car that I have purchased at this dealership. Everyone is so very helpful and there is no pressure on the buyer. I had a great expe This is the second car that I have purchased at this dealership. Everyone is so very helpful and there is no pressure on the buyer. I had a great experience from everyone involved, from salesman to finance to going over the features if my new car. More

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Wonderful Experience! We had an absolutely wonderful experience with RBM of Alpharetta. Our salesperson Derrick and the entire team made the car buying process simple and j We had an absolutely wonderful experience with RBM of Alpharetta. Our salesperson Derrick and the entire team made the car buying process simple and joyful. We highly recommend RBM of Alpharetta and Derrick! More

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RBM of Alpharetta Our experience was a positive one. We were given the freedom to look on our own first, our preferred method. Once we narrowed the choices, our sa Our experience was a positive one. We were given the freedom to look on our own first, our preferred method. Once we narrowed the choices, our sales team was great with any remaining questions and we got the car we wanted. A pleasant experience. If you are looking for a Mercedes. Go to RBM of Alpharetta. Ask for Ron, he will see you are treated well. More

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Lemon and Bad Service I have been a regular customer since the opening of RBM North in the Cumming area. I've purchased over 5 cars from this dealership and have watched th I have been a regular customer since the opening of RBM North in the Cumming area. I've purchased over 5 cars from this dealership and have watched the professionalism and service go from exceptional to down right disturbing. I purchased an E550 Convertible that would shut the stereo off every time I turned the car off while the roof was open. Evidently, the sales manager who had driven the car and knew about the issue before selling it to me but withheld that information. A complete lack of ethics on his part. I took the car in for service to attempt to resolve and I received the car back with the convertible top not put back together but rather had a hydraulic pole sitting in my truck and pieces laying around upon returning to me. The issue was never resolved and RBM continued to sell this model knowing the issue as being on all models. Although the GM did what he could to work with me to replace the vehicle the attitude I got from both Bill Favini in Sales, the dishonesty from the Sales Manager and the blatant rudeness from Service was nothing short of shocking. All the previous good service I had received from this dealership went down the drain in a hurry by the shocking and disturbing apathy I received from the staff. I hope that the experience was a learning experience for the staff as I made several complaints about the experience. At this time I would not recommend this dealership until changes are made in both sales and service. More

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The Best or Nothing is TRUE regarding RBM of Alpharetta ! My experience ordering , receiving, and purchasing a BEAUTIFUL Night Black 2015 Mercedes-Benz CLA 250 four door coupe with Sport Plus Option Package My experience ordering , receiving, and purchasing a BEAUTIFUL Night Black 2015 Mercedes-Benz CLA 250 four door coupe with Sport Plus Option Package could not POSSIBLY been easier, smoother, or in any other form , BETTER ! After contacting another dealer 4 or 5 times with NO RESPONSE , I gave RBM Mercedes of Alpharetta a chance to earn my business. They did NOT disappoint ! I HIGHLY reccomend my salesperson, Ramona Razavi. She WAS and IS the BEST. Mr. Ellis, Ms. Evans, Ms. Duster, AND Mr. Turry were ALL a great pleasure to do business with. My wife and I WILL return to RBM of Alpharetta for our future Mercedes-Benz purchasing needs. Oh... that OTHER Mercedes-Benz dealer that never returned my multiple phone calls or e-mails ? I can't say their name but it rhymes with "Ruckhead" ! THANK YOU RBM Mercedes of Alpharetta ! Gary N. Goldstein Roswell, GA More

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The sales team was informative and knowledgeable of the c250 we were considering. They were not pushy but helpful and went out of their way to make the deal work. We felt no pressure and left driving a car c250 we were considering. They were not pushy but helpful and went out of their way to make the deal work. We felt no pressure and left driving a car we are most happy with. More

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My wife and I purchased our Mercedes Benz E 350 from RBM Atlanta North. We were very impressed with thge professionalism and friendly customer service we received from the staff. Our salesperson was Mr. Pau Atlanta North. We were very impressed with thge professionalism and friendly customer service we received from the staff. Our salesperson was Mr. Paul Miller and he really went out of his way to make our buying experience timely, informational, and efficient. He really knows his product and he provided us with accurate data and competitive prices. Paul was extremely courteous and he made us feel like part of the RBM family. He provided information on all of the special proograms, features and benefits associated with the Mercedes Benz brand. His follow up post sale has been extraordinary and we both feel that if we have a question or concern about our new car that Paul is only a phone call/solution away. Looking forward to years of service and driving pleasure. Sincerely, D. Kelly More

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Great Service! Easy to work with, Professional. This will be the only place I buy my MB's from! Thanks RBM North, I love my Mercedes-Benz GLK! will be the only place I buy my MB's from! Thanks RBM North, I love my Mercedes-Benz GLK! More

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