Jay Harward

I experienced a challenging issue with my 2022 CLS450 Mercedes. The car shook and vibrated while driving, and the problem worsened as I increased my speed. I turned to RBM of Alpharetta in February of 20 Mercedes. The car shook and vibrated while driving, and the problem worsened as I increased my speed. I turned to RBM of Alpharetta in February of 2023to fix several issues through an insurance claim, including four bent rims, one tire, exhaust damage, a missing tire jack, and alignment issues, costing me approximately $8000.00 on March 9th, 2023. However, upon receiving the car back, I discovered that it still had the same issues despite numerous attempts to contact RBM for assistance. Unfortunately, they were unable to find the problem, and they refused to allow me to take it to another shop. Despite my continued efforts to resolve the issue, the problem persisted. I informed them that my tire felt like it was going to fall off, and the car vibrated even more, but RBM was uncooperative and dismissive. Finally, they agreed to have me drive with someone to duplicate the issue, but the person who drove with me claimed not to feel any vibrations. In addition, I informed them that my car had lost power and seemed to be overheating, but they dismissed my concerns, stating that they found many codes, confined the car was running hot but refused to fix anything. My frustration grew, and I threatened to take my car elsewhere. It was then that Jeff, my service advisor, informed me that all four rims were bent, and I questioned if they had given me new rims, as they had charged the insurance company. He also blamed the damage on Texas, despite months of emails and videos from me prior to that. When I requested proof of the work they claimed to have done, Jeff stopped responding, and his manager, Jay, advised me to take my car and blocked me from coming to their facilities. Progressive attempted to reach out to them but refused to provide them with the necessary information. Eventually, I received a cease and desist email and a follow-up letter from an attorney. Consequently, I now have a car with less than 14,000 miles that overheats, has four bent rims, and is undrivable. This is unacceptable, and I demand a resolution to this problem immediately. I paid 90,000.00 for a car a year ago that is non-drivable and their company refuses to refund me or make it right. More

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Brandon Hoffman took great care of my A35 in service. Brandon communicated effectively and the vehicle was completed in a timely manner. Loaner vehicle was clean, and the valet staff made checkin very co Brandon communicated effectively and the vehicle was completed in a timely manner. Loaner vehicle was clean, and the valet staff made checkin very comfortable. RBM Alpharetta offers a professional service experience from start to finish. See Brandon in service! More

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David Wang has helped me and my wife with 2 purchase's now, he is great to work with and really take's care of his customers. He and the rest of the RBM team have truly earned our continued business. now, he is great to work with and really take's care of his customers. He and the rest of the RBM team have truly earned our continued business. More

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Excellent service across the board in working with my wife and I in ordering our beautiful new GLS450! Vadim was nice and easy to work with! wife and I in ordering our beautiful new GLS450! Vadim was nice and easy to work with! More

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Steve, my service advisor was superb. He took care of all my issues in a timely manner. All of the support staff in the service were courteous and very responsive to my needs and questions! my issues in a timely manner. All of the support staff in the service were courteous and very responsive to my needs and questions! More

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My husband and I were very impressed the exceptional customer service provided by this dealership. Kagan was very professional, thorough, and efficiently moved us through the process of buying our vehi customer service provided by this dealership. Kagan was very professional, thorough, and efficiently moved us through the process of buying our vehicle. Thanks for making it a wonderful car buying experience! More

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My last service loaner experience I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying a loaner I could have rented a car lot cheaper and service manager did not even spoke to me directly in resolving this issue. More

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Best Service Advisor Ever Kim Cates has been my service advisor for 20 years. She knows my car and I trust her with my car. She is extremely knowledgeable about the Mercedes Kim Cates has been my service advisor for 20 years. She knows my car and I trust her with my car. She is extremely knowledgeable about the Mercedes brand and can diagnose problems early on and I always know I will get the best service when she is taking care of my car. If you want great service for your car, see Kim at RBM. More

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1st Mercedes, 1st RMB of Alpharetta Experience, GREAT!!! I've been looking for a Mercedes for a while, my RBM Experience with Kagan Scott and team really was above what I expected. Great knowledge of the pr I've been looking for a Mercedes for a while, my RBM Experience with Kagan Scott and team really was above what I expected. Great knowledge of the product, honest and forthright. Thanks!!!! More

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The best car buying experience with Kyle Edson My wife and I purchased our SL550 from Kyle, and we never enjoyed a better buying experience. Kyle was professional, helpful and made the sales proces My wife and I purchased our SL550 from Kyle, and we never enjoyed a better buying experience. Kyle was professional, helpful and made the sales process fun. He introduced us to his management team Including the General Manager of the dealership. We met key service personnel who throughly explained the service schedule and costs. We could not have been more pleased. We recommend Kyle and RBM of Alpharetta to anyone that wants great personal service. We will buy all our future Mercedes from Kyle. More

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