David Cheney | Page 3

I was Great experience and Darrell Cooper was very helpful. It was a painless car buying process. helpful. It was a painless car buying process. More

by mtthw_phillips Verified Customer Verified Customer

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Came in for an oil change. Got My Vehicle in right Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Ve Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Very pleasant experience More

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This is the place where "BUYER BEWARE" is the greatest asset you have when purchasing a used vehicle! Front line sales personnel are great, but the sales management and used car prep and service managemen asset you have when purchasing a used vehicle! Front line sales personnel are great, but the sales management and used car prep and service management are not trustworthy. IF they promise to fix an issue prior to delivery, they attempt to Southern Engineer the repair, take weeks to complete it, or just do not do it at all, replying, "I just said I'd see what it costs", which is an outright lie! They CLEAR trouble codes so they do not show up again for 50-100 miles, which is normally after test driving and purchase. This constitutes DECEPTIVE TRADE PRACTICES!!!! After paying a Premium Price for a vehicle, which I had little issue with because it was a present for my wife, I had to wait 3 1/2 weeks to get delivery because the management did not want to pay for replacing parts that made the vehicle dangerous. Then a few days later the trouble codes started 'magically' popping up. I took it to the manufactures dealership and it cost me close to $6,000 more dollars to have all the issues fixed or replaced. DO NOT BUY A USED CAR HERE!!!! You may not live to regret it!!!! More

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5 star was awesome. From my initial contact with the receptionist, to the saleswoman I sought out from reviews (Rio Manalo) to the sales Manager to the finance guy. Everyone was professional and courteo receptionist, to the saleswoman I sought out from reviews (Rio Manalo) to the sales Manager to the finance guy. Everyone was professional and courteous. I really appreciAted the non aggressive nature from the staff in terms of selling, it was unlike any car purchasing experience I’ve had with a car. I am a first time Subaru owner and so far I’m not only impressed but if they continue to deliver I will be a repeat customer in several years. Thanks Rio and staff at 5 star. More

by Brandon.k.herrera Verified Customer Verified Customer

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Dealing with Five Star Subaru & Darrell Cooper was EXCELLENT no pressure, fair price & “Cooper” found me exactly what I was looking for. The best price in the DFW area. Thanks DC EXCELLENT no pressure, fair price & “Cooper” found me exactly what I was looking for. The best price in the DFW area. Thanks DC More

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Cooper and Anthony were great to work with. From the start to finish, it was an overall amazing experience with everyone I came in contact with. start to finish, it was an overall amazing experience with everyone I came in contact with. More

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My experience at the Five Star Subaru was awesome they help me to find the right car. They took the time to listen all my questions. Robert Bauer and the manager make the process so smooth, excellent cus help me to find the right car. They took the time to listen all my questions. Robert Bauer and the manager make the process so smooth, excellent customer services. Thank you so much More

by titamero Verified Customer Verified Customer

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Tony is an excellent example of leadership. He went out of his way to ensure his team took care of us with an exceptional experience! of his way to ensure his team took care of us with an exceptional experience! More

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Buying a car is stressful but Subaru Grapevine made it stress-free. Bill is awesome and so is every staff. We have been a Subaru customer for 10 year now. Best customer service. Thank you. stress-free. Bill is awesome and so is every staff. We have been a Subaru customer for 10 year now. Best customer service. Thank you. More

by LUISE817 Verified Customer Verified Customer

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I have been to many dealerships in the past, from Honda's , Toyota's to Mazda's. None of them compares to Five Star Subaru. Bill Klozik is the go to person there. I have known him since he was at Bob Moore S , Toyota's to Mazda's. None of them compares to Five Star Subaru. Bill Klozik is the go to person there. I have known him since he was at Bob Moore Subaru, I don't consider him just a sales person, he is an advisor, a brother. He always thinks good about the people he meets. Every department at the dealership is a charm. Everyone is friendly there. I had the honor of meeting the General Managers in their office and talk to them for a while, they are marvelous. Never been disappointed with the service department, they get things done in a solid way, all the service advisors and the techs are very friendly and wonderful people. There is always so much good to say about this dealership which will never end. I will recommend Five Star Subaru of Grapevine to the whole world. More

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