Daniel Garcia | Page 4

Service disconnect, inconsistent information, poor leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful com leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful communication, corporate agreed service put customer/my safety at risk , "customer not an employee" opening hoods to "check coolant " directed to do, a liability issue, by foreman in service, poor inconsistent education on water pump issues. More

by JVANHAM38 Verified Customer Verified Customer

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I would like to give a special thanks to Danny Garcia. By the way, I was very impressed with the way they cleaned my car up and polished it for me. Great job! I was in that day for warranty work. I was di By the way, I was very impressed with the way they cleaned my car up and polished it for me. Great job! I was in that day for warranty work. I was disappointed that they only replaced the harness and not the heater regarding the warranty work, I’m hoping that’s not an issue in the future as far as my car malfunctioning! More

by icanhelpyoudoit Verified Customer Verified Customer

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Great service would never go anywhere else. They always get me out in a timely fashion and the service people are super nice and accommodating. They always get me out in a timely fashion and the service people are super nice and accommodating. More

by DJOSEPH38 Verified Customer Verified Customer

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Employees were friendly and helpful. Invoice of supplies and services rendered was vague. Communication with center was via telephone call, text message, and email message. I was force Invoice of supplies and services rendered was vague. Communication with center was via telephone call, text message, and email message. I was forced to visit the service center on a number of occasions for the same problem. I believe in the product but not necessarily the mechanics working on the vehicles. Some mechanics are novices and do not know as much as the more experienced mechanics. More

by MRKINGG Verified Customer Verified Customer

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Explained to me what needed to be done in simple language and made it very easy for me. I have bought 2 cars from this dealership and would go anywhere else. and made it very easy for me. I have bought 2 cars from this dealership and would go anywhere else. More

by WEBVINCE Verified Customer Verified Customer

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Excellent service all around from parts department ( Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. More

by GDBY12 Verified Customer Verified Customer

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Cesar Pleitez service advisor and Danny Garcia service manager were extremely effective and very accommodating. I was very pleased by how fast the turnaround of was my vehicle, with the highest level of s manager were extremely effective and very accommodating. I was very pleased by how fast the turnaround of was my vehicle, with the highest level of service. More

by FITNESSINC Verified Customer Verified Customer

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I had no issues before I came in for a routine oil change. Now my entire engine is not working. I wish i never came to SM BMW. change. Now my entire engine is not working. I wish i never came to SM BMW. More

by JOSEPH58 Verified Customer Verified Customer

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Took two weeks on what was supposed to be a three day job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they sai job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they said they would have for me, and instead gave me a loaner that was too small for me to drive my children around in. More

by JULIE.SKATOFF Verified Customer Verified Customer

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Everyone was friendly and helpful. They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank y They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank you Santa Monica BMW!! More

by AMY.R.GROVER Verified Customer Verified Customer

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