Customer Service

I’ve been coming there for a lot of years and never left disatisfiedalways happy disatisfiedalways happy More

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Very good services! Staff are great! We had a wonderful experience with the Toyota team Staff are great! We had a wonderful experience with the Toyota team More

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Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty I added and not once did Toyota in Lynn advise me I could have it replaced free of charge. So what did I do? Bought a wheel else where and when I went to Toyota to get them to install it the lady at the desk let me know I had tire protection and I could get them fixed next time for free… brah. (I had been here before with the xxxxed up rim, even inquiring about it the cost of replacing. Not once did they remind me about the warranty I had) But that’s not all. The one star is not just for their xxxx poor customer service but my transmission needed to be changed and they told me it would be covered so I went and left my car there. Left it for about 3 days. I have an app that lets me know where my car is, when it is turned on and off etc Tell me why my car was not at the dealership where I left it. It was in front of a house in a dead end street in Malden MA. That’s is FAR from Lynn. When I called and confronted them, they could not answer me properly. They hung up and called me 10 mins later with an answer. I confronted the manager and now once did that man take my complaint serious, he made me feel like I was crazy to feel this way that he ensures me that it was a test drive and some times they go far to test it out. He was not on a test drive I know that much is sure. The person working on it told me they weren’t on a test drive and they just wanted to make sure it was fix. I left the lot. Guess what? The noise was still there … so what was the test drive for? Clearly lying, clearly not doing his job. And 2 months later after this ordeal and the manager never called me once. After he promised he would call me. I am NEVER going back. I just came back from express Toyota in dorchester Boston, and wow the customer service there compared to Lynn is night and day. They made me feel welcomed while at Lynn I felt like a burden. Lon story short Don’t trust Lynn. They lie, they don’t take you serious and they are the WORST. Lynn if y’all see this I’m still waiting for your manager to call me. More

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Informative, supportive, best sales and finance service. Delivered as promised. Friendly feeling like family! I am very happy with my experience leasing my RAV 4. Thank you Carlos. Delivered as promised. Friendly feeling like family! I am very happy with my experience leasing my RAV 4. Thank you Carlos. More

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I have purchased all of my vehicles here and I am always satisfied with my experience. Sales, service and parts have always made it a good experience. The employees are professional and courteous. Love i satisfied with my experience. Sales, service and parts have always made it a good experience. The employees are professional and courteous. Love it here. More

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The best Toyota dealership on the planet. The employees are highly trained, can answer all my questions and their service and pricing are all terrific. I’ve been doing business with Atlanti The employees are highly trained, can answer all my questions and their service and pricing are all terrific. I’ve been doing business with Atlantic Toyota for over 34 years. Never would switch. More

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Atlantic Toyota is a very special place for me. Service dept is excellent for the most part. Customer service is also excellent, always courteous when I need assistance. Service dept is excellent for the most part. Customer service is also excellent, always courteous when I need assistance. More

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Jeanette listened to all my concerns and all were resolved. She was very pleasant and understanding resolved. She was very pleasant and understanding More

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Jeannette provided excellent service! ! She made sure my vehicle was taken care of promptly and kept me updated ! She made sure my vehicle was taken care of promptly and kept me updated More

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Great service! Very easy to make an appointment and was able to get my car on the same day which was amazing and hard to do with the type of car I wanted! It was a Very easy to make an appointment and was able to get my car on the same day which was amazing and hard to do with the type of car I wanted! It was a pleasure working with Michael Prach! More

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