Andrew Rocco

Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty I added and not once did Toyota in Lynn advise me I could have it replaced free of charge. So what did I do? Bought a wheel else where and when I went to Toyota to get them to install it the lady at the desk let me know I had tire protection and I could get them fixed next time for free… brah. (I had been here before with the xxxxed up rim, even inquiring about it the cost of replacing. Not once did they remind me about the warranty I had) But that’s not all. The one star is not just for their xxxx poor customer service but my transmission needed to be changed and they told me it would be covered so I went and left my car there. Left it for about 3 days. I have an app that lets me know where my car is, when it is turned on and off etc Tell me why my car was not at the dealership where I left it. It was in front of a house in a dead end street in Malden MA. That’s is FAR from Lynn. When I called and confronted them, they could not answer me properly. They hung up and called me 10 mins later with an answer. I confronted the manager and now once did that man take my complaint serious, he made me feel like I was crazy to feel this way that he ensures me that it was a test drive and some times they go far to test it out. He was not on a test drive I know that much is sure. The person working on it told me they weren’t on a test drive and they just wanted to make sure it was fix. I left the lot. Guess what? The noise was still there … so what was the test drive for? Clearly lying, clearly not doing his job. And 2 months later after this ordeal and the manager never called me once. After he promised he would call me. I am NEVER going back. I just came back from express Toyota in dorchester Boston, and wow the customer service there compared to Lynn is night and day. They made me feel welcomed while at Lynn I felt like a burden. Lon story short Don’t trust Lynn. They lie, they don’t take you serious and they are the WORST. Lynn if y’all see this I’m still waiting for your manager to call me. More

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Absolutely terrible experience with this dealer. Like other people have said I drove 2 hours to pick up my truck with the assurance I could bring it home and nothing was done. I was pre approved the pric other people have said I drove 2 hours to pick up my truck with the assurance I could bring it home and nothing was done. I was pre approved the price of the truck was done and monthly payment was agreed on. But I could not bring the truck home. I called 5 times to talk to a manager and never received a call. Stay away this place is not worth it. They do not care about you the customer. More

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Had a great experience leasing my new car with them. Really impressed with the management team here, very professional all around. We will recommend them to all friends and family going forward. Really impressed with the management team here, very professional all around. We will recommend them to all friends and family going forward. More

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Michael Prach and Atlantic Toyota as in my past history since 1999 have given me outstanding service in every way with my 2 Camry’s and now I am on my second lease of the RAV4 Hybrid and I love BluePrint B since 1999 have given me outstanding service in every way with my 2 Camry’s and now I am on my second lease of the RAV4 Hybrid and I love BluePrint Blue. More

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Complete scam. Sold them my paid off car, made a deposit on a RAV4 Hybrid and now that they have been bothering me via email, phone and in writing for a year to swap cars, at first for a 2020, now a 2021 wi on a RAV4 Hybrid and now that they have been bothering me via email, phone and in writing for a year to swap cars, at first for a 2020, now a 2021 with deals of no money down for 225/month (or other amounts), or reducing my current payment, I contacted them in May 2020 and never heard from them until August 2020 by a young lady who said someone would call me. That person didn't call me until October 28th, all the while I am still getting the ale notifications and reduction in payment notifications. After speaking to this gentlemen, he gives me some absurd numbers which exceed everything that's been sent to me and tells me its not his fault he is only part of the online sales department and to call my original sales person. My original sales person has never called back, instead I heard from the other gentlemen again who transferred me to his sales manager Andrew Rocco. Andrew Rocco and I go back and forth the first two calls because what he is looking at on the sale of my car and my lease contract contradicts what I was given. Upon the third phone call, I am driving and he starts rattling off everything about my contract including numbers and how he contacted the dealer I sold my car from without even a hello or asking if its okay to talk. I said excuse me, could I say something, and finally said I'm going to interrupt you and simply asked what I have to do to get rid of the car because I no longer wanted to business with them. He told me wait 7 months and they'll charge me $350 for not renewing or buying. My response: see you in 7 months. I only switched to Toyota on recommendation from a friend, and a poor experience with a service department of another company. I am extremely disappointment as I would of continued my business if everything was on the up and up, but clearly, they are just trying to push things on you. More

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If hard work and long hours really take a toll on your looks then what is up with Andy Rocco guy, why does he look exactly the same as 16 years ago? looks then what is up with Andy Rocco guy, why does he look exactly the same as 16 years ago? More

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Excellent service great price friendly and helpful people. I don’t have 25 words to put down I think you should change the minimum amount of words you can use people. I don’t have 25 words to put down I think you should change the minimum amount of words you can use More

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Oil change They do good job Always on time I’m very happy with they work My car got so good after they fix it Thanks so much They do good job Always on time I’m very happy with they work My car got so good after they fix it Thanks so much More

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So offen Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural damage. Took the car for a test drive. It ran out of gas and this triggered safety alerts. “Cruise control disabled”, “Parking brake malfunction”, “Pre-collision system malfunction”, “ICS malfunction”, “Check Engine light”, “Reduced engine power”, “Pre-Collision System malfunction”. Clyde had service address issue and they told me the reason it went haywire is “because the gas ran out”. Not ideal, but understandable considering the tech. I put a deposit to hold the car. I asked via email that Clyde s/w his manager about 4 REASONABLE questions: 1, If the issue was CAUSED by gas running out, what was the FIX? (God forbid I run out of gas and have to have all safety systems disabled…can I restart them or do they have to repair). 2. The car publicly listed, (Carfax), as having a potentially serious safety risk. I asked them to verify the severity of the damage and the repair or see their records of repair, (for the safety of my FAMILY). 3. I asked what the warranty was on the car 4. I mentioned the value of the car was listed online significantly less than their asking and requested we discuss details. (I did not lowball or refuse to pay the asking price, I simply wanted to discuss the discrepancy). Instead of answering my reasonable questions, Clyde said his manager responded “I don’t want to drag this out”, and”…we told you the car was fixed on Monday”. Note: I never asked was it fixed, I asked what was the solution. I came in explaining what I found online about the car's safety and value. A good, caring, reasonable dealership would/should say at that point “We respectfully disagree with Carfax’s appraisal and the Kelly Blue Book value”. “We stand by the car and its safety and will gladly give you service records to support that”. No….this dealership instead tried to spend 20 minutes convincing me “Carfax is crazy” (that is a direct quote). And “we’ve been here for several years longer than KBB”. The irony is that each car has a Carfax printed and Clyde desk was littered with them. I was asked, “What does the Carfax value the car”. I replied 21-23,000. (This was NOT my offer, but an answer to his question). He proceeded to give me my deposit back and said “They won’t do that” Clyde verbally agreed with every point I made, yet still refused to even open the negotiating table and suggest with a fair price. It’s apparent that they’d rather wait for some unsuspecting person to walk through the door and not have the knowledge of knowing the WORLD will value that car almost 6k less than what they’re asking. SHOULD someone pay for a car priced as if it never had “severe repaired structural damage” without requesting assurance from the seller? Absolutely not. Should a dealer pretend that the Carfax and KBB industry standard does not apply when it’s not in their favor? Absolutely not. Should a Manager dismiss and ignore legitimate safety and warranty questions as “dragging this out”? You decide. Andrew in sales called me back today. My hope was to get his reassurance and put in a mutually agreeable initial offer, but his repeated message was, “If you have any concerns about the car then we’d rather have you go somewhere else”. Is this the new Toyota way? If a potential customer has any concerns over a vehicle it is the job of the dealership to ADDRESS the concerns and show the customer why they stand by the car and the quality of their service. He told me “We are a family owned dealership and would NEVER put out a car that we didn’t stand by”. That’s a perfect attitude, but how is someone supposed to know without ASKING? Bottom line: Atlantic Toyota was so annoyed that I walked in as an EDUCATED consumer that Andrew told me “go somewhere else” rather than answer REASONABLE questions about safety, warranty, and repair. When I wrote my Google review I was called on my cell and asked to “Take it down”. No Sirs… people need to know the truth! Or as the kids say, “But where is the lie, though”? More

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Awesome experience!! Awesome experience once again!! This was my second time working with Zeke and as always he was knowledgable, professional, attentive, responsive, and Awesome experience once again!! This was my second time working with Zeke and as always he was knowledgable, professional, attentive, responsive, and has his customer’s best interest in mind. I highly recommend Atlantic Toyota and Zeke!! Thanks again!! More

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