Cristal Bello
Cristal Bello at Premier Subaru
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Cristal Bello | Page 2

Service Advisor

Premier Subaru

150 North Main Street (Rt.1)
Branford, CT 06405

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4.7
55 Reviews
4.7

55 Reviews

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55 Reviews of Cristal Bello

May 30, 2023

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Service was excellent . On time. have Used Premier Subaru Service for the 5 years I have owned my Outback. More

by Touchdown Jim
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Recommend Dealer
Yes

May 11, 2023

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Cristal continues to take excellent care of my legacy. She is just the BEST!!! And the service is good too!!! More

by artkatz
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Recommend Dealer
Yes

Other Employees Tagged: Andi Vilches

April 28, 2023

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Cristal and the manager at Premier Subaru we so helpful in all aspects of helping get things taken care of with our car. Thanks so much!! More

by rebeccacharron
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Recommend Dealer
Yes

Other Employees Tagged: Robert Alvine

April 11, 2023

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Best dealership experience I've ever had, have owned cars for 30+ years. I recommend this dealership service center to everyone. Absolutely wonderful. I drive 30 minutes, past 2 other Subaru dealers to visit More

by lindachampagne12
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Recommend Dealer
Yes

Other Employees Tagged: Brian Galaz - WONDERFUL!!

March 23, 2023

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I've owned several Subaru vehicles over the years and have always been impressed with the service I've received. In keeping with that trend, the service I've received from this dealer has been absolutel More

by william.philbrick
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Recommend Dealer
Yes

Other Employees Tagged: Brian Galaz , Maegan Collazo

Mar 31, 2023

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 13, 2023

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I get my car towed in when almost every light went off on my dashboard. They had it in, diagnosed and fixed same day. Not only that they found that the issue was covered by a warrantee saving me a ton of mon More

by ablifford3.0
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Recommend Dealer
Yes
Mar 15, 2023

Premier Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Our team is available should you require any extra help.

March 09, 2023

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It is always easy to get a service appointment at Premier Subaru. They always review the work performed and get you in and out quickly. More

by PAUL J. ELLIOTT
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Recommend Dealer
Yes
Mar 16, 2023

Premier Subaru responded

Paul J. Elliott, thank you for your kind words! We're happy we could help.

February 14, 2023

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Always professional friendly and accommodating. This dealership is the absolute best! I feel like if I take my car to Premier it will keep running well for many years! More

by ritamcwother
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Recommend Dealer
Yes
Feb 19, 2023

Premier Subaru responded

Ritamcwother, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 23, 2023

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I have purchased Subaru cars from and had them serviced at this dealership for over 20 years and have never had anything but excellent service from both the sales and the service staff. More

by seiberte
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Recommend Dealer
Yes

Other Employees Tagged: Martine Raes , Maegan Collazo

Feb 03, 2023

Premier Subaru responded

Seiberte, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 26, 2022

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Service rep knew there was recall on battery but charged me to replace battery. She was not very pleasant when I told her I would not be doing the additional work she said I needed. This is not my normal de More

by Linda Miller
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Dec 26, 2022

Premier Subaru responded

Dear Ms. Miller/ We sent you an email on December 15, 2022 that we never did receive a response too. We were disappointed to read the survey and apologize for any issue arising for that. We know that this is the first time this vehicle has been with our company. The battery matter you refer to is one of a class action status. It is not a normal “warranty matter”. Customers under the class have been directly notified (such as you) by the class action administrators. In that notification, you need to call in, or, go online to obtain an authorization number prior to your visit which provides for a test. If the battery is an original Subaru battery (not aftermarket) and, arises to a failure under the test, it would be eligible. So, if you were told by another dealer that it is automatically covered – that is in fact incorrect. There is a burden of proof that must be met. Typically, we do introduce this process to every customer – as, it is not a cut and dry warranty process. Customers do have the obligation of contacting the class action administrator. We apologize if we didn’t. Cristal has been with us for a long time – and, I promise you that she is anything but, deceitful. That is not the culture of our company. With our regular customers – we have actually reached out to all of them to advise them of this matter and provide them information to achieve the benefits. We even have a page on our website to advise them. I do sincerely apologize. I do believe that you could contact the Class Action Administrator at this time and see if they would consider reimbursement. I went online and found the website for you: Home | In re Subaru Battery Drain Products Liability Litigation (subarubatterysettlement.com) Our dealership is the only AAA Approved Subaru Dealership for Service in Connecticut and, weI can promise you that we have an unwavering commitment to customer satisfaction. We hope to earn your confidence in the future.

Dec 26, 2022

Linda Miller responded

Interesting. My regular dealer when I called them immediately informed me about the battery. At no time was this ever mentioned to me from the dealership in Branford. I was told by Christal that my back brakes did not meet government standards when they did my vehicle inspection. My son was away and I called him and he told me there was nothing that he heard of like this. He owns a high performance car garage. They do repairs all the time. In the future I will have my car towed to a dealership that I feel is fair and truthful.

Dec 26, 2022

Premier Subaru responded

Ms. Miller, as our email to you indicated - only when a battery fails under certain conditions is it qualified under the class action lawsuit. There is no warranty on the battery - just the class action lawsuit. It is necessary for the battery to fail under the equipment that they have provided to be qualified. Cristal's paperwork indicated that the brakes were wearing and nearing replacement levels. We are the only Subaru dealer in Connecticut approved by the AAA for Automotive Service for a reason - we stand behind our work and our work is honest and upfront. We would ask for you to review our email to you on December 15, 2022 where we provided a detail explanation of the battery recall, the website to go to for possible reimbursement and an offer for a complimentary synthetic oil change service. We wish you the best.

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