Colin Rees | Page 2

Dropped a hellcat off for service, left it there a week and nobody touched it. Service writer said their new system overbooked the service department. The people at this dealership are still top notch but and nobody touched it. Service writer said their new system overbooked the service department. The people at this dealership are still top notch but being set up to fail!! Picked the car up and went to a different Dodge dealer for the service. I felt disloyal as I’ve been a loyal LHM customer since 1996. Come back to us Miller family! The new guys are pure CRAP!!! More

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Definitely would recommend the service department. Every one is very helpful and they keep you very informed. Every one is very helpful and they keep you very informed. More

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I took my car in for a simple repair. My tire pressure sensors weren’t working. I was told Colin Rees could get it done with one hour of labor. He told me to come back a day later even th My tire pressure sensors weren’t working. I was told Colin Rees could get it done with one hour of labor. He told me to come back a day later even though I had an appt scheduled. I said okay I didn’t mind. I came back the next day and they got it done. They drained my Secondary battery so it is no longer good and put a light on my dash and also made it so my fob isn’t programmed to my vehicle anymore. He told me I am liable for that and need to pay for it. Which is incorrect because it should be part of the process of what I paid for them to do. They are supposed cover both fobs. So I have a battery that they drained and a non working fob. They are telling me it’s my fault and that I need to pay for it. Colin Rees told me to be logical and blamed it on me for some odd reason when it was working from before. I’ve been trying to get a hold of him for about a week and a half now. I am very upset. This guy scams people for money and I’m not happy about it. Very disappointed and will not be coming back here. Avoid this place at all costs. More

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Great service. Colin spoke with me several times before I brought my vehicle in to get the recall completed. My dealer in Spanish Fork said that they could not get Colin spoke with me several times before I brought my vehicle in to get the recall completed. My dealer in Spanish Fork said that they could not get me in for several months. LHM Sandy did it in a couple weeks. More

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Absolutely terrible customer service and nonexistent communication. Waited 6 weeks for an appointment. Car was supposed to finally be done yesterday. "Service advisor" told me the past 2 days he woul communication. Waited 6 weeks for an appointment. Car was supposed to finally be done yesterday. "Service advisor" told me the past 2 days he would call me before he left for the day to update me...nothing. I've called and left countless voicemails and text messages which go unanswered. Finally got word today it was ready and I made the HUGE mistake of asking if they could do an emissions test while they had it. They said no problem and it would be done today. That was at 12:45 and they are now closed. I called twice in that time and spoke to a "customer service" representative who knew nothing and transferred me to the same voicemail twice with no response. I still have no idea what's going on with my car More

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Sam was great - no pressure, no haggling, honest and straight forward. Would recommend him to anyone. Finance was quick and easy… no high pressure tactics to push a warranty or GAP policy. Was in and straight forward. Would recommend him to anyone. Finance was quick and easy… no high pressure tactics to push a warranty or GAP policy. Was in and out quickly and easily. Very positive experience. More

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Very helpful and concerned about making sure my Jeep was fixed correctly and that all my needs were addressed. fixed correctly and that all my needs were addressed. More

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Good job and wait time was short and they did thourough inspection of car as well inspection of car as well More

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Did absolutely everything they could to get me on the road home to Arizona. They could not have been more helpful on a busy Monday morning. Went the extra mile in clarifying warranty coverage. Very promp road home to Arizona. They could not have been more helpful on a busy Monday morning. Went the extra mile in clarifying warranty coverage. Very prompt in the service and call back! What a great service experience. More

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Service department was great, they got me in quickly and got my truck finished fast. I love the email you all send with all my trucks info and what was done and what was needed. Colin was awesome and very h got my truck finished fast. I love the email you all send with all my trucks info and what was done and what was needed. Colin was awesome and very helpful! More

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