Chris Stanford

I loved the atmosphere of this dealership! From the time I stepped out of my car to the time I drove off the lot with my new Mercedes Benz it was an amazing experience. Everyone was so friend From the time I stepped out of my car to the time I drove off the lot with my new Mercedes Benz it was an amazing experience. Everyone was so friendly and professional. More

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Late last Saturday, I decided to change my car… yep at 2:00pm knowing that the dealer was closing at 6pm. I was hesitating between a Benz GLE or GLS and a BMW X5 or X7… I started my shopping at Benz becau 2:00pm knowing that the dealer was closing at 6pm. I was hesitating between a Benz GLE or GLS and a BMW X5 or X7… I started my shopping at Benz because I was always been impressed with their luxury & German engine package… my shopping needs to be done by myself and my wife walking down the lot :) no help is needed at that time. The we decided around 3:00pm to do the same in the BMW lot. I ask them for help to find out there was a 1 to 2 hours waiting time! Well, when I’m decided to buy something, I want it that day.. I was more inclined with the Benz anyway… we went back and ask for help, then Tom make himself available to us and we ended up road testing the cars that we liked! Tom got our GLE 450 ready and we were able to leave that evening, yes after hour! What a great team out there taking care of a customer! Kudos to the team, and we love our new car! More

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We had a great experience with this dealership! Everyone was friendly and helpful. Great service! Everyone was friendly and helpful. Great service! More

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The best buying experience I’ve ever had. They are great to work with . I would buy from them again. They are great to work with . I would buy from them again. More

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This dealer was quick and efficient in responding to my inquiry. Soon, there-after, I felt confident to fill out my financial application. Mr Lopes was quick to answer all questions regarding the vehicle inquiry. Soon, there-after, I felt confident to fill out my financial application. Mr Lopes was quick to answer all questions regarding the vehicle. Having all these pluses, made it more comfortable for my wife and I to proceed to finally buy our 2023 Chevrolet Silverado RST. More

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I have driven Mercedes for 31 years, and compared to other dealerships the service remarkable. other dealerships the service remarkable. More

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Really disappointing experience with this dealership. Waited a year for a car I ordered, and when I finally came from out of town to get it, the options I'd discussed with the salesperson were missing. T Waited a year for a car I ordered, and when I finally came from out of town to get it, the options I'd discussed with the salesperson were missing. They shrugged it off, saying those weren’t available for the 2023 package I chose. Why wasn’t I informed earlier? I could’ve picked a different package, especially since this was all sorted before the car went into production. I'd finalized the paperwork over the phone, and by the time I saw the car in person, it didn't feel worth the $100k. Decided to sell it 4 months later and learned that the pre-paid maintenance wasn't refundable. They never clarified this when selling the package and refused even a prorated refund. They are money-hungry thieves and scammers. DO NOT trust what they try to sell you. Disgusted that this is what Mercedes has turned into. More

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I went Grapevine Mercedes dealership after calling and visiting several other car lots and dealerships! Many other places had hidden fees that were not posted on their site! I thought the other places w visiting several other car lots and dealerships! Many other places had hidden fees that were not posted on their site! I thought the other places were deceptive! Grapevine Mercedes was up front with their pricing! The price on the site was the same price when I went to make the deal on the Certified Mercedes GLC 300 that I purchased! I was very impressed with the Dealer preparation on the vehicle! For example the tread on the tires was getting a little low on all 4 tires so they replaced all 4 tires! Keep in mind these are very expensive tires! The Certified GLC 300 was priced lower than any where else and it was prepared and conditioned as if they’re where taking it home themselves! I was very impressed with Price, Quality and integrity of Grapevine Dealership! More

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Excellent experience on two different occasions 5 years apart. Doug Prince went above and beyond for all our needs. Everyone we encountered were very pleasant and helpful. apart. Doug Prince went above and beyond for all our needs. Everyone we encountered were very pleasant and helpful. More

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Mr. Abbas was very polite and helpful. Great customer service experience. Will highly recommend him. service experience. Will highly recommend him. More

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