Sean Hayes
Sean Hayes at Mercedes-Benz of Grapevine

Sean Hayes

Pre-Owned Sales Director

Mercedes-Benz of Grapevine

1300 Texan Trail
Grapevine, TX 76051

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23 Reviews
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23 Reviews

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23 Reviews of Sean Hayes

March 17, 2024

Dealership Rating
Employee Rating

This dealer was quick and efficient in responding to my inquiry. Soon, there-after, I felt confident to fill out my financial application. Mr Lopes was quick to answer all questions regarding the vehicle More

by j.alvizo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2024

j.alvizo responded

Excellent response time, price and customer care.

December 08, 2023

Dealership Rating
Employee Rating

From our initial visit to browse to the completion of our purchase we were exceptionally satisfied. Both our salesman, Scott and the General Manager Sean were absolutely wonderful. I highly recommend Gra More

by Pete.partain
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Najjar

March 03, 2022

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Employee Rating

Trevor Mills was our sales manager who made our car buying experience a pleasurable one! His Manager Sean Hayes was also overseeing the process and made sure all our expectations were exceeded. I love More

by Ajay Gowda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trevor Mills

Mar 07, 2022

Mercedes-Benz of Grapevine responded

Thank you, Ajay! We are glad Trevor was able to provide you with an Elevated Experience on your car buying experience. We look forward to helping you again in the future!

March 03, 2022

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This is our second purchase with MB of Grapevine! Trevor Mills and his manager were super helpful! Also, shout out to Josh Logan who assisted us. These guys are brilliant and knowledgeable. Always pl More

by Pooja
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trevor Mills

Mar 07, 2022

Mercedes-Benz of Grapevine responded

Thank you! We are happy you decided to return to Mercedes-Benz of Grapevine for the purchase of your vehicle! We are glad Trevor and team were able to provide you with an Elevated Experience. We look forward to helping you in the future!

February 04, 2022

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Very accommodating, responsive, and professional. My salesperson Alejandro always takes the best care of us and makes to process easy. More

by Pkconner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2022

Mercedes-Benz of Grapevine responded

Thank you! We are glad Alejandro was able to provide you an Elevated Experience here at Mercedes-Benz of Grapevine. We look forward to helping you with your Mercedes-Benz needs in the future!

October 25, 2021

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Mercedies Bins of grapevine is the best. Casey was a great pleasure to work with. More

by Jaleneh579
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2021

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your thoughts about our Mercedes-Benz of Grapevine team and of Casey. Casey always works to elevate the experiences of his clients and our team is here to support you as well. Congrats on your new Mercedes-Benz purchase!

Nov 13, 2021

Jaleneh579 responded

I truly agree. Thank you!

November 25, 2019

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Employee Rating

We had an excellent purchasing experience with Phillip and Chris the sales manager. We also appreciated the time the Roc and Scoot the General Manager took to assist us while Phillip was out that evening More

by Tondalah
Recommend Dealer
Yes

Other Employees Tagged: Chris Stanford , Phil Edwards, Lance Oujesky, The Roc.

November 16, 2019

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Employee Rating

Phillip EDWARDS or salesmen was great. We already told him we are bringing my mother in law in the spring. Everyone was pleasant. This car was for my wife I may get one for myself too. I liked how they we More

by Wstroud
Recommend Dealer
Yes

Other Employees Tagged: Chris Stanford , Phil Edwards, Rock

October 22, 2019

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Employee Rating

They must really be rich here I think this is a real dealership, but I kind of felt like I was caught up in a Saturday Night Live skit, so maybe not. In any event, I tried to buy a More

by Crangis McBasketball
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Parrish Michener

Nov 15, 2019

Mercedes-Benz of Grapevine responded

Hello! I do apologize that we couldn't come together on this particular vehicle. We will discuss this experience with our team so we can identify ways to improve our communication moving forward. I wish you the best of luck as you search for your vehicle and hope that should there be an opportunity in the future, that we can earn your trust back! Thank you!

Nov 16, 2019

Crangis McBasketball responded

Don't spend too much time or effort worrying about trying to earn my trust back. You see, I have this thing called "The Internet" (it's really cool - you should try it) and I was able to find the exact car at your sister dealership in Arlington. And, I was a able to buy it from them for the same offer I was prepared to make you in Grapevine. And I was treated wonderfully by Malcolm Gage (who remembered that I came this close - I have my fingers very close together - to buying a Rolls from him, before I bought a Maserati instead) and Marco Lopez (who even delivered the car to me!). iMHO, Sean Hayes and Parrish Michener ought to take a few lessons from your buddies in Arlington. P.S. One quick question: why did you lie to me about taking the car "to auction" when what you really did was just send it to your other store? I guess that's why you claimed you didn't know where it was sent. Typical...

Nov 18, 2019

Mercedes-Benz of Grapevine responded

Thank you for the update, and again, I do apologize for the concerns around our communications. I am happy to hear our other dealership was able to work with you and provide an exemplary experience, and will take this continued feedback to our leadership team. Have a wonderful rest of your week!

June 17, 2019

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Seamless Car Purchase I purchased a certified pre-owned Mercedes from Park Place Grapevine. My salesman was Austin Houpt. Austin listened to the type of car I was looking More

by CLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Houpt , Robert - awesome guy that taught me how to use my car!

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