Chris Matthews
Chris Matthews at City Automall Ford
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Chris Matthews

General Sales Manager

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.8
46 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

26 yrs

Languages Spoken

English English

4.8

46 Reviews

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46 Reviews of Chris Matthews

February 28, 2024

Dealership Rating
Employee Rating

Great to work with! Very patient, which helped me make the decision to purchase my Maverick very easy. More

by mufootball4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Jatala

Mar 03, 2024

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2024

Dealership Rating
Employee Rating

I have bought or leased a few vehicles from this dealer, and bought over the years many, many fords, this by far was the worse experience I have had, feel as though I was bullied, treated as trash and lied More

by santelfarms
Recommend Dealer
No
Feb 06, 2024

City Automall Ford responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (260) 244-5111 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Feb 08, 2024

City Automall Ford responded

Normally we don't respond to negative reviews online but I feel compelled to tell the whole story in this case. We apologize you felt you were bullied and mistreated through this most recent transaction. Perhaps if you had followed through on your commitment to paying for the vehicle in full at time of delivery (by providing a valid Z-plan PIN) we would not have been forced to pressure you. Having to wait over 2 1/2 weeks for full payment does not put us in a good situation on the sale of a new truck. Your lack of response to my inquiries during that time made us even more uncomfortable with the delay. I've also been informed you still have an outstanding service bill in our service department on the vehicle you traded. Business transactions in all fields need to be mutually beneficial to the customer and the business; unfortunately, your actions made it otherwise. Then you chose to follow it up by publicly berating our store with a negative review. At this point, we feel it's best to part ways, please take your business elsewhere in the future.

January 26, 2024

Dealership Rating
Employee Rating

My visit to city Ford was excellent. I was greeted at the door, The environment at the dealership was peaceful and laid back. At no time did I feel pressed to make a decision or purc More

by N.Flanagan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2024

City Automall Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 27, 2023

Dealership Rating
Employee Rating

Amazing experience from start to finish. Everyone was attentive and responsive. I will absolutely make all my vehicle purchases in the future with Kylee, and City Automall! Can’t recommend t More

by krismyles1605
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kylee Finch, Tyler Armbruster

Dec 29, 2023

City Automall Ford responded

Kris, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

December 06, 2023

Dealership Rating
Employee Rating

Kylee is awesome to work with! This is our 4th time going to her from out of state to purchase a vehicle. Also, a huge thanks to for being patient on getting us the best deal High More

by Ashley G.
Recommend Dealer
Yes
Dec 08, 2023

City Automall Ford responded

Ashley, we're happy you found our staff to be so supportive during your experience here at City Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2023

Dealership Rating
Employee Rating

Bought my last car from City Chevrolet. Joe Payton was the sales consultant. Five stars. More

by Pag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kasey Shirey, Joe Payton

Dec 04, 2023

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2023

Dealership Rating
Employee Rating

Excellent sales consultant with a wealth of knowledge. My family really appreciates that he’s always eager to go the extra mile. More

by CB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kasey Shirey, Joe Payton

Nov 07, 2023

City Automall Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at City Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2023

Dealership Rating
Employee Rating

I’ve been buying my cars from Joe for overs 20 years! He has personally sold me and my family dozens of cars. Joe takes his time to make sure your needs are met, and you drive home in a car you love. Joe More

by Mary Kathryn Beauchot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 02, 2023

City Automall Ford responded

Mary, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!

October 04, 2023

Dealership Rating
Employee Rating

They were extremely helpful working through a tough situation involving a lemon law replacement. Very happy with the dealership. More

by leahyz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2023

City Automall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2023

Dealership Rating
Employee Rating

The buying experience was first rate in all areas. I was given a fair deal with no excessive back and forth. Everything was wrapped up quickly. More

by Carystraley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Zachary Ott

Sep 25, 2023

City Automall Ford responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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