Charlie Saines | Page 2

poor service With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I went ahead and registered for it. Just when I was about to head over there, I happened to find Troncalli Subaru dealership which is much closer to my house. I then called them up and asked whether they would be able to honor the $25 for a test drive like the other dealership. Charlie Saines was the one I spoke to and he agreed to honor the $25 offer. They would need to enter a promo code for that to be processed. I then went there to experience the test drive. Charlie, however was busy and not available when I got there, so another sales person (Alexander Tharpe) helped with arranging the test drive for me. I also mentioned to this sales person about the $25 that Charlie agreed on. A few days later , I went on line to check out the status on my registration for the $25 associated with the test drive, but didn’t see a code being entered yet. I then called Charlie and was told he would enter the promo code for that to be processed and it will take a few weeks, while the fine print on the website says it only takes 3-5 days. While not seeing a code entered for the $25, I called Charlie again in the second week but was told he would handle it but it’s going to take some time. During the 3rd week, I called the sales manager Alex Avrutsky about nothing had been done for my $25, and he said he would check with Charlie and get back to me. Believe or not, that phone call was the last time I ever got to talk to the sales manager and nothing had been heard from him ever since, despite numerous phone calls I made afterworlds. I also tried to contact the general manager Michael Barlow but never got to talk to him either. Besides Being upset and frustrated with having nobody get back with me on this $25, my bigger question is how well they would really take care of their customers?? No response, no follow-up, not doing what they promised, from neither of those three people: Charley, the sales manager, and the GM. What kind of credibility are they building through the poor service to a potential car buyer??? More

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So happy with my new Outback! Best car buying experience ever! Knowledgeable, competent, helpful and friendly folks. I am loving all of the great featurs in my new Outback. Thank Best car buying experience ever! Knowledgeable, competent, helpful and friendly folks. I am loving all of the great featurs in my new Outback. Thank you! More

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FaceTime Equals Service & Convenience Does Not Equal Quality !!!Michael Stewart, Cory Brannon, Charlie The-Subaru-Guy, and Casey Cash!!! These are the ones who made the difference. I dreamed of o !!!Michael Stewart, Cory Brannon, Charlie The-Subaru-Guy, and Casey Cash!!! These are the ones who made the difference. I dreamed of owning a Subaru. The most convenient location was Subaru of Gwinnett. Once I arrived and was judged and pressured by Elizabeth and Charles, telling me no other car dealership in Atlanta would offer me a vehicle, due to my credit, were offensive regarding which car my credit would 'allow' me to drive, and they made a 'sweet deal' for me with their favorite banker at Chase, They then called me 3 days later demanding more money for me to keep the car. This saga lasted 15 days. Subaru of America ended up getting involved and took care of me. After discussing this encounter with other Subaru owners, they all spoke highly of Troncalli. Even though it is out of my way, in every way, I decided to try them out. They were most welcoming and assured me I never had to return to Gwinnett. After a 14 month struggle with replacing modules and parts for the same issue on a brand new car, Charlie and Casey helped me into a 2019. But along the way, Michael Stewart even FaceTimed me at one point. My son and I were in a dire situation and he walked me through uninstalling the battery in the car, reinstalling it, and called to follow-up that evening, to be sure we were not stranded again. It may sound corny, but I will not easily forget his help that day. He and Cory Brannon talked me through resetting the BLS over six times. They car would disable itself and I would have to uninstall the battery again and again. They replaced module after module. Brooke even fielded several of my frustrated calls. I was convinced I was done with Subaru, not the people, but with Subaru in general. The service was amazing but I can't feel unsafe on the road, with my 8-year old. After being talked off the frustration ledge by Cory, yet again, he ushered me over to Charlie. Charlie and Casey were able to help me feel confident about Subaru again. I now have the 2019 Crosstrek and feel like I have an entire team of people who support my safety and will continue to support my Subaru journey. I believe sales is about people and relationships. The people at Troncalli go above and beyond. Subaru of America went above and beyond over my terrible service at Gwinnett. Troncalli will always have my business! Subaru of America should be grateful they have Troncalli on their side. More

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Great Team Easy Process Charlie and the whole team was very helpful and didn't try anything tricky. We agreed on a price before I came in, and that was what the sheet said w Charlie and the whole team was very helpful and didn't try anything tricky. We agreed on a price before I came in, and that was what the sheet said when I got there. Honest and good natured folks. Would recommend to friends and family. More

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BEST CAR BUYING EXPERIENCE BY FAR Usually buying a car is very low on our list of pleasant experiences. Not true this time. We worked with Charlie Saines and truly enjoyed our tim Usually buying a car is very low on our list of pleasant experiences. Not true this time. We worked with Charlie Saines and truly enjoyed our time with him. He was patient and knowledgeable, This is our second Outback and when we left we knew a lot more about how our car works. We appreciate Charlie not using high pressure tactics to earn our business. He also spent a good deal of time after we finished the transaction to go over all the features in our new car. Thanks Charlie for a job well done Bruce and Valerie Next we worked with Casey Cash the business manager. His presentation was honest and straightforward. He helped us in our decision of the other options available. Casey has a very pleasant and engaging manner. Thanks Casey We will definitely be back to Troncalli Subaru More

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2019 Ascent - Love my Subaru Purchased my first Subaru with Troncalli Subaru and it was the smoothest, hasselfree car buying experience ever. Troncalli Subaru and Charlie Saines a Purchased my first Subaru with Troncalli Subaru and it was the smoothest, hasselfree car buying experience ever. Troncalli Subaru and Charlie Saines are the best. More

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Great New Car Buying Experience ~ Purchased a 2017 Forester before Christmas. We really appreciated Charlie getting right back to us when, so promptly, when we inquired through the Cos Purchased a 2017 Forester before Christmas. We really appreciated Charlie getting right back to us when, so promptly, when we inquired through the Costco buying program. I believe Charlie was in some training and Stephanie showed us the vehicles and did the test drive with us. Her patience and wealth of information when it came to helping us figure out which Subaru model would work best was great ! I really came in thinking the Outback would fit my needs the best, but glad I settled on the Forester. Stephanie spent a number of hours with us and after I drove four vehicles, I believe I made the best choice for me and we purchased a 2017 Forester. Charlie did the vehicle check out and went over it with me, w/patience and a lot of knowledge. Jeff and I have purchased many vehicles over the years; Stephanie and Charlie made it an extremely pleasant experience (which is a rare statement that I could make in our car shopping/buying experiences in the past). More

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Subaru Bob. Had a great experience,at this dealership Bob and his team was by far the easiest group of sales people that I've every purchased a new car from. Up Had a great experience,at this dealership Bob and his team was by far the easiest group of sales people that I've every purchased a new car from. Upfront,about every detail! More

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Easiest Car buying experience ever I used online connections to dealers to get quotes for my 2016 Crosstrek. Troncolli contacted me first. After getting a quote, I shopped with other I used online connections to dealers to get quotes for my 2016 Crosstrek. Troncolli contacted me first. After getting a quote, I shopped with other dealers. When one of them told me they couldn't beat that deal, I knew it was a good one. It was the least amount of time I have ever spent buying a car, and the deal was marvelous! The financing offered by Subaru was unbeatable. From soup to nuts, the whole experience was unmatched. More

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Honest and very friendly salesman Charlie was great the moment we step into the dealership. He is honest, friendly, and did not pressure in anything we are not comfortable with. It wa Charlie was great the moment we step into the dealership. He is honest, friendly, and did not pressure in anything we are not comfortable with. It was a great car buying experience from beginning to end. A big THANK YOU! More

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