Charlie Saines

I recently purchased a new 2023 Subaru Wilderness Outback from Troncalli, which makes the 5th purchase I have made from them. Michael Barlow and his staff are truly the best at what they do. They are hones from Troncalli, which makes the 5th purchase I have made from them. Michael Barlow and his staff are truly the best at what they do. They are honest, fair, and courteous, and make the car buying process as painless as possible. I wouldn't buy a Subaru from anyone else. More

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Charlie is a great guy. I had a very positive experience with Charlie and the dealership. I recommend this dealership and will continue doing business with these folks I had a very positive experience with Charlie and the dealership. I recommend this dealership and will continue doing business with these folks More

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Worked with me on the purchase of a new Outback and when completed delivered it to my home in North Carolina. Thanks Charlie Saine. completed delivered it to my home in North Carolina. Thanks Charlie Saine. More

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Car dealer stress disordet The first car dealer that will get repeat business from me I was treated with the up most respect,no B.S. here I will return The first car dealer that will get repeat business from me I was treated with the up most respect,no B.S. here I will return More

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Gold Star Service My beloved 13yo car was totaled in an accident, and I was not excited about starting a car search. the entire car buying process had changed and was o My beloved 13yo car was totaled in an accident, and I was not excited about starting a car search. the entire car buying process had changed and was overwhelming. Troncalli Subaru was the first stop on my and my husband’s car-buying “decision day,” and our experience here set the bar high. The staff was incredibly friendly and welcoming and addressed every single one of our concerns regarding safety for our family and price. We felt like Bob and the other staff members truly were trying their absolute best to provide us with a car that fit our family’s needs. We went to several other dealerships that day, but not one of them seemed as knowledgeable or as enthusiastic about their cars. Our decision was made at 4pm when I declared to my husband that I didn’t care which car I bought as long as Bob sold it to me. We drove back and purchased a 2019 Subaru Forrester. I brag not only about our perfect, new car, I also brag about the staff that ended up feeling like family. I’d go back 100 times to purchase from Troncalli Subaru! More

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Excellent service We had an excellent experience with Charlie (internet sales manager) and Brett. Charlie really worked to get our business, offering us an excellent d We had an excellent experience with Charlie (internet sales manager) and Brett. Charlie really worked to get our business, offering us an excellent deal on a 2019 Outback. Charlie patiently kept in contact as we did our comparison shopping (looking at other vehicles and talking to other details). He was regularly in touch, but never pushy or too aggressive (unlike another dealership where 5 different people called me in just 2 days!). I appreciated that he called and spoke to me on the phone (again, this contrasted positively with a dealership where the younger sales person only used text and email). When we finally decided to go with the Outback, Charlie worked to get us the price we wanted. And when I forgot some minor accessories we needed (trunk floor mat and cover), he got them added to the deal at minimal cost. Everyone else we met at Troncalli (especially Brett, who handled our test drives when we were - initially - looking at used models, and Judson, the business manager) was very friendly and helpful and very down-to-earth. We highly recommend the Subaru dealership there. We live about 45 minutes away, but it was worth the drive. More

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The Hated Salesman of the Past, Can’t Rate the Dealership I sent an internet request for a vehicle and from the second I heard from him he refused to give me any solid figures without going to the dealership. I sent an internet request for a vehicle and from the second I heard from him he refused to give me any solid figures without going to the dealership. All his quotes were around a certain figure. I wanted a line item break down of how he came to his approximate number and I was once again told I would get that if I went to the dealership. After telling him I would come in once I agreed to a price I made an offer. He asked me if it was for the cheaper variant of the vehicle and I said no. I never heard from him again. I don’t mind not hearing from him I just throught car prices were negotiable. These tactics are from the past and I’m sure trying to force a person to go to the dealership still works, but this just tells me his tactics are those of an outdated high pressure salesman. I’m too old to deal with that level of childishness now. He should probably work the sales floor because the whole point of using the internet is so that I don’t have to drive to the dealership until I think the deal is done. I can’t rate the dealership itself, I never got passed the internet salesman. More

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Pleasant car buying experience Great experience working with Charlie and entire team while.buying Subaru Ascent. They went over and above to get us exact same car model.and color th Great experience working with Charlie and entire team while.buying Subaru Ascent. They went over and above to get us exact same car model.and color that we wanted. I would highly recommend this dealer if anyone is shopping for Subaru. More

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Joining the Subaru family My experience in joining the Subaru family has been great so far. I received great service, with no pressure. I was able to test drive the car I want My experience in joining the Subaru family has been great so far. I received great service, with no pressure. I was able to test drive the car I want and was shown all the wonderful safety features that had drawn me to Subaru. I was able to leave and visit other dealerships and I didn't feel pressured to make a decision on the spot. A few days later after driving other vehicles I came back and purchased my first Subaru! Charlie stayed late that evening to accommodate my schedule which I was very grateful for. More

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Surpassed expectations I am completely pleased with my new Subaru purchase. My circumstances needed some fine handling and that is exactly what Bob Shiver did for me. I went I am completely pleased with my new Subaru purchase. My circumstances needed some fine handling and that is exactly what Bob Shiver did for me. I went to the dealership with a very specific need, and I was listened to and allowed to communicate exactly what I wanted. Felt extremely comfortable at the dealership and during the entire process. Alex, handling the finance was a pleasure to work with. Very sharp. I will call Bob Shiver when I can afford to upgrade to my next new Subaru. More

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