Charles Wicks
Charles Wicks at Heritage Volkswagen Parkville
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Charles Wicks

Sales Manager

Heritage Volkswagen Parkville

9215 Harford Rd
Baltimore, MD 21234

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4.8
47 Reviews
4.8

47 Reviews

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47 Reviews of Charles Wicks

March 29, 2024

Dealership Rating
Employee Rating

Back in for my third consecutive brand new car. Thank you Melissa, Charles & Harrison for your hard work & getting it done. See yall in another 3/4 years ☺️ More

by ash_english
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cole, Harrison Faecher

Mar 30, 2024

Heritage Volkswagen Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 29, 2024

Dealership Rating
Employee Rating

Melissa was great to work with. She was very knowledgeable about the vehicle that we were interested in. Super friendly and helpful! More

by dariaabolghasemi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2024

Heritage Volkswagen Parkville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2024

Dealership Rating
Employee Rating

Melissa Cole and her team had me in and out of trading in my lease and leaving with a new car. They listened to me about my ability to buy a new car and helped.me.to get the best deal! I love my new car! More

by battlep70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cole, Brad Scammell

Mar 29, 2024

Heritage Volkswagen Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 11, 2024

Dealership Rating
Employee Rating

Melissa Cole is AMAZING to work with. She was very understanding of my finances and worked with me to get me into a car I LOVE. Everyone at the dealership was kind and helpful More

by tbrown8234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cole

Mar 14, 2024

Heritage Volkswagen Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Volkswagen Parkville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 10, 2024

Dealership Rating
Employee Rating

Melissa was great to deal with and very knowledgeable about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very n More

by John N
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2024

Heritage Volkswagen Parkville responded

Hi John, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Volkswagen Parkville!

March 09, 2024

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Employee Rating

The patience of all the staff and help is better than any dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Ch More

by steve.alivizatos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2024

Heritage Volkswagen Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Volkswagen Parkville! Safe travels!

December 31, 2023

Dealership Rating
Employee Rating

I'm on my 2nd VW and was exploring trading in my current vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and p More

by Chris G.
Recommend Dealer
Yes

Other Employees Tagged: Maia Abdul-Samad

Jan 02, 2024

Heritage Volkswagen Parkville responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

December 31, 2023

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Employee Rating

Naz was fantastic to work with. He is quite knowledgeable and passionate about VWs. He explained my options and the Jetta's capabilities without being pushy. He also worked with me More

by Ryan Lindsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nazareth Blount

Jan 01, 2024

Heritage Volkswagen Parkville responded

Hi Ryan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

September 04, 2023

Dealership Rating
Employee Rating

Mrs Kim was really amazing to work with. I couldn’t go anywhere else due to the relationship she built with me while looking for a car. She made sure i got a really good deal and she worked More

by devonboyd70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khaliq Thomas, Kim Isaac-Dallas

Sep 08, 2023

Heritage Volkswagen Parkville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!

July 23, 2023

Dealership Rating
Employee Rating

Charles said he would review my VW GTI for purchase. He offered us $500 and claimed there was some water damage. We received an offer of $4,000 from CarMax it was a bit to shady from me. CarMax got the More

by mark.henderson214
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Jul 31, 2023

Heritage Volkswagen Parkville responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to us at (877) 398-1963 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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