Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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Write a Review200 Reviews of Charles Suter
October 10, 2021
First time using Don Ayers service. It was free oil change, why not? Excellent reception, flow of process, plenty of helpful and courteous staff. I will use again. change, why not? Excellent reception, flow of process, plenty of helpful and courteous staff. I will use again. More
September 30, 2021
Easy to set up appointment, reasonable waiting time. I am a long time customer for almost 21 years and always received excellent service. a long time customer for almost 21 years and always received excellent service. More
Other Employees Tagged: Zach Chausse , Ben Rose
September 10, 2021
I have always been impressed with the professionalism, efficiency and friendliness of the sales and service staff. Top notch! Keeps customers coming back for future purchase considerations. efficiency and friendliness of the sales and service staff. Top notch! Keeps customers coming back for future purchase considerations. More
Other Employees Tagged: Carlo Borg, Jeremy Sullivan , Ben Rose, Romain Rose, Tony Vincent
August 06, 2021
Chuck is always very friendly and informs us on everything that should be serviced on our CRV. When the work has been completed, he always explains everything that was done. A pleasure to deal with everything that should be serviced on our CRV. When the work has been completed, he always explains everything that was done. A pleasure to deal with him. More
August 01, 2021
I always get the best service for my 2009 Accord! I have worked with Ron Conner for years. He always knows exactly what my car needs done to it and always gets me in and out in a timely fashion. worked with Ron Conner for years. He always knows exactly what my car needs done to it and always gets me in and out in a timely fashion. More
Other Employees Tagged: Ron Conner , Zach Bloom, Tony Vincent
June 30, 2021
Bought vehicle from Greg, he was fair and attentive. Chuck and Kevin in service are amazing! Can not thank this dealership enough for all their help in putting me in a great vehicle. Chuck and Kevin in service are amazing! Can not thank this dealership enough for all their help in putting me in a great vehicle. More
Other Employees Tagged: Kevin Cappelli, Jon Walker, Greg Henderson , Bill Hulwick