Cesar Cueva | Page 9

There is usually someone there to greet you when you arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when my car is ready. Perfect for me. More

by Wendy Verified Customer Verified Customer

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Excellent service all around from parts department ( Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. More

by GDBY12 Verified Customer Verified Customer

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Expensive and customer service could be better but got the job done quick and fast. the job done quick and fast. More

by NA Verified Customer Verified Customer

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Great customer service, friendly customer service, knowledgeable service writers Willing to help you with whatever you need for your car knowledgeable service writers Willing to help you with whatever you need for your car More

by aquevedo2882 Verified Customer Verified Customer

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Pablo is great. He provided excellent, professional and responsive service for which I am great full for. He provided excellent, professional and responsive service for which I am great full for. More

by mionimassimo1 Verified Customer Verified Customer

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I had no issues before I came in for a routine oil change. Now my entire engine is not working. I wish i never came to SM BMW. change. Now my entire engine is not working. I wish i never came to SM BMW. More

by JOSEPH58 Verified Customer Verified Customer

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Took two weeks on what was supposed to be a three day job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they sai job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they said they would have for me, and instead gave me a loaner that was too small for me to drive my children around in. More

by JULIE.SKATOFF Verified Customer Verified Customer

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Excellent customer service. If you want to be treated as a person and not as a statistic go to Santa Monica BMW. If you want your car serviced in a timely manner and without pre If you want to be treated as a person and not as a statistic go to Santa Monica BMW. If you want your car serviced in a timely manner and without pressure tactics and gimmickry, go to Santa Monica BMW. By the way, request Ceasar as your service advisor. More

by LAWRENCEFOY1 Verified Customer Verified Customer

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Everyone was friendly and helpful. They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank y They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank you Santa Monica BMW!! More

by AMY.R.GROVER Verified Customer Verified Customer

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Easy drop off process. Fast same day service. I Love the video analysis sent by text Fast same day service. I Love the video analysis sent by text More

by KRIS.PARKS Verified Customer Verified Customer

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