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Cassie Cross
Cassie Cross at Transwest Ford
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Cassie Cross | Page 6

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.8
68 Reviews
4.8

68 Reviews

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68 Reviews of Cassie Cross

November 05, 2023

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Employee Rating

I'm happy with the service department. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. More

by Grannygrunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

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Nov 06, 2023

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. We work hard to create a smooth, hassle-free experience. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

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Employee Rating

Cassie was very pleasant to deal with, I was very impressed that the truck was washed thank you for that, look forward to a great relationship with the Ford dealership More

by Matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

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Nov 06, 2023

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests. We are happy Cassie was able to make your service visit a pleasant one. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 02, 2023

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They let me know what it would cost me before they di the work and kept me informed the whole time. More

by lizflick47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

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Nov 06, 2023

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the service team was able to take great care of you while on your recent visit. We do our best to keep our guests informed throughout the process. so there are no surprises. Thank you very much for your business and we hope we can be help in the future. The Transwest Ford Team

November 02, 2023

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They need mechanics that can work on your car bbbbbbbb. Aaaaaaaa dddddd FFL gg II More

by Davebrowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith, Brian collar

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Nov 06, 2023

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We appreciate the 4-star review. We will certainly work a little harder so we can earn that 5th star. We are always looking for good technicians, we have numerous openings. Please send anyone you know are way, we would love to interview them. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 29, 2023

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Thank you for your service n your politeness God Bless ad have a blessed weekend More

by rebeccakiihne68@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

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Oct 30, 2023

Transwest Ford responded

Transwest Ford appreciates the kind words. We are happy our service team was able to take great care of you while on your recent visit. We work hard to get you in, fixed up and back on your way. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 27, 2023

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My 2008 power stroke. Diesel has been in the shop for almost 2 weeks. And they have no clue what is going on with it. More

by mlandscottsbluff
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Recommend Dealer
No
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Oct 30, 2023

Transwest Ford responded

Thank you for your review but we have no information to go off of. Please call our Service Manager at 308-310-0008 so we can get this situation rectified. Thank you in advance for your help with this. The Transwest Ford Team

October 26, 2023

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They got my pickup in for service and installation of mud flaps and finished the work promptly. More

by RLBSPD8
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

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Oct 30, 2023

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to get you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 25, 2023

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Honest people ,good experience dealing with them so far,like the service no complaints, recommend them to others. More

by Tac4840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

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Oct 30, 2023

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy our service team was able to take good care of yoiu while on your recent visit. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 24, 2023

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I don’t really know them yet. They seem to be pretty good. Haven’t had a chance to buy anything from them just doing service on vehicles with them they’ve treated me good with all More

by david.roth69357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald , Josh Smith

Helpful
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Oct 30, 2023

Transwest Ford responded

Hi David. Transwest Ford is happy to hear our service team has been taking good care of you. We work hard to deliver a great experience to all of our guests. Thank you for your continued support and we look forward to seeing you again soon. The Transwest Ford Team

October 24, 2023

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Employee Rating

Cassie Cross has been enormously helpful and informative in all my dealings with Transwest. Service has been excellent More

by DNKC811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni

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Oct 30, 2023

Transwest Ford responded

Transwest Ford is happy Cassie has been able to take great care of you. We work hard to deliver a great experience to all of our guests. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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