65 Reviews
Write a Review65 Reviews of Cassie Cross
May 03, 2024
Took pickup in to get cam phasers replaced. After paying them $4000 to replace the phasers, it still has the phaser rattle because they installed a faulty part or installed incorrectly. Service After paying them $4000 to replace the phasers, it still has the phaser rattle because they installed a faulty part or installed incorrectly. Service department is refusing to make it right because their “master” technicians are not good enough mechanics to figure it out. More
May 01, 2024
Good service. Very professional. Honest answers and forward suggestions on procedure to go with. Thanks Very professional. Honest answers and forward suggestions on procedure to go with. Thanks More
April 24, 2024
Service counter & cashier folks were just as friendly as could be. Car was ready for pick up on time. Always appreciate that! could be. Car was ready for pick up on time. Always appreciate that! More
Other Employees Tagged: Jordan Lockwood, Sunshine Eisenbarth, Brian Collar, Nathan Kendall, Stephen Shelton, Becky Mehling, Eric Racine , Mary Woodworth
April 23, 2024
Cassie busted her butt trying to get our extended warranty to kick in and cover our transmission. This took forever but she finally got it approved where we didn’t have to pay for a complete takedow warranty to kick in and cover our transmission. This took forever but she finally got it approved where we didn’t have to pay for a complete takedown to prove that the tranny was shot. We had some other warranty items that needs repaired and I asked to have brakes redone. By the time the transmission arrived for install, everything else was done. Good teamwork and thank you for staying on it 👍🏽 More
Other Employees Tagged: The mechanics and all the others involved in getting our Explorer fixed
February 09, 2024
Staff is knowledgeable, friendly. Scheduling was easy and repair was done on time. Appreciate vehicle being washed after service. Scheduling was easy and repair was done on time. Appreciate vehicle being washed after service. More
Other Employees Tagged: Cassie Cross