Cassie Cross
Cassie Cross at Transwest Ford
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Cassie Cross | Page 2

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.8
66 Reviews
4.8

66 Reviews

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66 Reviews of Cassie Cross

February 12, 2024

Dealership Rating
Employee Rating

They were busy and I had no appointment but they serviced my truck anyway. Awesome More

by mbohl
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

February 10, 2024

Dealership Rating
Employee Rating

Staff is knowledgeable, friendly. Scheduling was easy and repair was done on time. Appreciate vehicle being washed after service. More

by MBMBWAGNER
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

February 07, 2024

Dealership Rating
Employee Rating

It's a good environment, clean, staff are great Nice waiting area, friendly staff, organized I would go back More

by sean.garcia1987
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

January 25, 2024

Dealership Rating
Employee Rating

Sunshine goes ABOVE and BEYOND! Nothing stops her from taking care of people. Customer or not she never says no to help someone. Such an asset to our community. More

by Gubbels.leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 14, 2024

Dealership Rating
Employee Rating

Easy to deal with and easy to schedule Very flexible, will take more vehicles to you More

by Ccbroadway14
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Jan 17, 2024

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy we were able to deliver a pleasant service experience. We try hard to get you in, fixed up and back on the road. Thank you very much for allowing us to earn your business. The Transwest Ford Team

January 14, 2024

Dealership Rating
Employee Rating

The service is always very good. My appointment was at noon and I was there about 10 minutes early. My car was not taken back to be serviced until almost 1230. It would have been goo More

by aalozano22
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Jan 17, 2024

Transwest Ford responded

Transwest Ford appreciates your feedback, it's how we continue to improve. We will certainly take a look at our communication protocol and make the appropriate adjustments with our service advisors. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

Dealership Rating
Employee Rating

Friendly and helpful It was hard getting in for an oil change not knowing my schedule and showing up the day of... I tried 3 times!!! I finally was able to schedule on the app for next day, when I came in More

by NULANDER1
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Jan 12, 2024

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our team was friendly and helpful. We understand having a hectic schedule and trying to get your oil change completed, that's why we offer our Quick Lane oil change service that does not require an appointment. Thank you very much for your business and we hope to be of help in the future. The Transwest Ford Team

January 11, 2024

Dealership Rating
Employee Rating

I've got real good service at your dealership. Cassie Cross has been very pleasant to talk about my problems. More

by robertzweifel
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Jan 12, 2024

Transwest Ford responded

Hi Robert. Transwest Ford is happy Cassie was able to take great care of you while on your recent visit. Our service team works hard to make visits as smooth and hassle-free as possible. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

Dealership Rating
Employee Rating

Took 4 days to be notified cost of repairs, no parts ordered till approved cost. 2 weeks More

by Lmestrada44
Recommend Dealer
No

Other Employees Tagged: Cassie Cross

Jan 12, 2024

Transwest Ford responded

Transwest Ford appreciates you sharing your feedback. However, we are sorry you had a less than perfect experience while on your recent visit. We will review your visit with the team and see where we can make improvements. Thank you again for your feedback, it's how we continue to improve. We also thank you for your business. The Transwest Ford Team

January 11, 2024

Dealership Rating
Employee Rating

Very helpful. Solved my problems for me Same day service was a plus for me More

by Marlattnancey
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Jan 12, 2024

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are happy our service team was able to get you in the same day and that they were able to be helpful. Thank you very much for allowing us to earn your business. The Transwest Ford Team

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